Shane B. Email & Phone Number

Lake Forest, Ca, Us

Foothill Ranch, Ca, Us

Led company into a new chapter of innovation, expansion and globalization. Through a culture of teamwork and entrepreneurialism, advanced Company’s vision of revolutionizing financial inclusion for community convenience stores (“bodegas”) and their underbanked customers throughout the U.S., Latin America (Latam) and Caribbean. Primarily responsible for leading strategy, managing operations, representing company, ensuring financial health, and guiding corporate culture.

Foothill Ranch, Ca, Us

Worked closely with the Board of Directors, and co-CEOs, to define and execute company strategy, manage company OKRs and lead the executive team. Provided visionary leadership for the U.S. business division as well as operational divisions globally. Partners span various continents and sizes (startup to Fortune 500). Partners available for public disclosure include: AT&T Wireless (NYSE: T), Verizon Wireless (NYSE: VZ), Liberty Latin America (Cable & Wireless), InComm, H2O Wireless, Lycamobile, and Telefonica México.

Foothill Ranch, Ca, Us

Provide visionary leadership for the U.S. business division as well as operational divisions globally. Partners span various continents and sizes (startup to Fortune 500). Partners include: AT&T Wireless (NYSE: T), Verizon Wireless (NYSE: VZ), Cable & Wireless Communications, InComm, H2O Wireless, Lycamobile, and Movistar México.Team and individual accomplishments include:• Created unified, collaborative and meritocratic culture among teams in the U.S., Colombia and Mexico• Sensing competitive pressures and future market opportunity, pivoted U.S. division from wholesale distributorship to master agency, creating majority of division’s revenue growth from 2017 to 2020• Launched a wireless distribution division resulting in tens of thousands of new wireless lines activated annually and generating hundreds of thousands of dollars annually in gross profit• Introduced a mobile device sales unit, generating substantial incremental revenue• Increased revenue in U.S. business division by 400%+ and gross profit by 350%+ by improving product margins, introducing new product lines and expanding distribution from 2017 to 2020• Added OEM mobile phone vendors and new service providers in North America, resulting in significant margin benefit• Launched SaaS system for a multinational telecom operator in the Caribbean serving 21 countries and processing millions of dollars annually in transaction volume• Managed SaaS system for Company’s largest customer for 3+ years with no SLA violations• Sourced, negotiated and signed distribution deal with regional department store chain, resulting in thousands of new wireless lines activated annually• Led design and launch of next-generation POS technology, resulting in substantial incremental revenue annually• Revised Company’s contract templates and amended existing customer agreements to improve risk management and liability• Improved inventory management process to conserve hundreds of thousands of dollars in cash flow

Foothill Ranch, Ca, Us

Led Company through transition of leadership after retirement of former CEO. Responsible for all aspects of Company performance while reporting to the Board of Directors.Team and individual accomplishments include:• Managed critical change within the Company after making key decision to eliminate an underperforming product and place the Company on its current strategic path • Initiated, managed and successfully closed business development effort to provide technology services for the leading prepaid brand in the U.S., resulting in hundreds of thousands of dollars in revenue annually• Vastly improved cost structure while significantly increasing revenue over the same period• Reorganized international sales team leading to considerable incremental revenue in first 6 months• Utilized empathetic, optimistic and confident communication style to develop relationships during a time of transition, more than doubling EBITDA while reducing attrition

Foothill Ranch, Ca, Us

Added ownership of Company’s Mexico subsidiary to existing responsibilities. Responsible for P&L as well as strategic direction of the subsidiary.Team and individual accomplishments include:• Launched operations of wholly-owned subsidiary in Mexico; transitioned acquired customer base to a new system and hired cross-functional teams• Expanded retail distribution points and revenue in Mexico by 73% and 77% respectively• Implemented change management process for modifications to production systems, resulting in reduced post-deployment errors and software defects by 32%• Implemented a Network Operations Center (NOC) to monitor health of all systems automatically and in real-time, resulting in 99.995% up time• Built industry-leading SLA for Company’s global system performance

Foothill Ranch, Ca, Us

Responsible for the Customer Service, Technical Support, Quality Assurance and Project Management departmentsTeam and individual accomplishments include:• Scaled support team to meet demand of company growth from 75M transactions processed annually in 2007 to 3B+ transactions processed annually in 2012• Managed one of industry’s largest master distributors from $0 to several million dollars in revenue within 15 months of launching with the Company• Created Premium Customer Care program to deliver customized service to customers, generating tens of thousands of dollars annually in net revenue • Increased overall customer satisfaction scores from 3.5 (out of 5) to consistently 4.25+

Foldera was a startup software company providing cloud-based productivity applications to business customers and remote work groups, including shared calendars, shared emails, document management, task management and more.Built the customer relations department, architecting processes and workflow procedures for a team which provided support to 100K+ customers.• Implemented a knowledge base, enabling customer self-service and reducing call volumes by 50%+