Shane Benedicto Email & Phone Number

Valenzuela, Ncr, Ph

South Melbourne, Vic, Au

- Manage every aspect of our newly expanding operation in-country- Negotiate with vendors and service providers needed for production- Collaborate with local businesses to acquire all necessary resources and services- As part of the Senior Leadership team, collaborate with department and team leads to strategize how best to roll out the product line- Work to ensure deadlines are met and budgets are maintained- Staff recruitment and selection- Staff performance management, coaching and mentoring- Management of customer service teams: Customer Support, Product Education, Compliance, IT Production Support- Manage Production Support Process to adhere to SLAs and KPIs- Establish and Build team systems, processes and standards- Cost management and Budget Planning

- Co-founder- Startup administration and setup- Delivery/Project management of Android and iOS mobile application- Agile Project Management- Plan out and establish operational processes- Vendor Management- Hiring and Recruitment

Sydney, Nsw, Au

Delivery Management- Monitor and manage overall performance of all projects ensuring successful on-time and on-budget delivery and deliverables are meeting the right level of quality- Agile Project Management; has served as Scrum Master and Agile Coach and have successfully transitioned delivery teams from traditional waterfall to Agile methodologies (Scrum, Kanban, Test Automation, TDD)- Manages relationship with business account teams- Assist in identifying and developing new business opportunities- Supporting account teams, internal IT and other stakeholders with the development of proposals, presentations and plans ensuring that all strategic objectives are met- Provide single point of contact for development and account managers; work with senior business account stakeholders to define roadmaps, strategies and solutions and to resolve escalated issues- Ensuring the team is aligned to strategic business objectives and that relationships with internal clients are managed to maximise results- Monitor and manage overall delivery including providing executive level reports and analysis regularly to keep stakeholders and management involved and aware- Directly manage multiple projects with additional IT leads reporting in as part of the wider portfolio of work; accountable to development managers for project delivery - Structuring and managing the team's program of work including management of budgets, schedules, resources, scope and quality, communication, risk and issue managementPeople Management- Resource planning - Performance management- Manage relationships with external sourcing partners, vendors and internal resource managers - Foster the right culture, manage team morale, communications between management and staff - Manage hiring and firing- Develop training roadmap- Drive standardisation and best practices- Leadership and succession planning- Resiliency and Business Continuity planning

San Diego, California, Us

- Manage 30 resources and 2 sub leads- Manage Project Delivery (Schedule, Quality, Customer/Associate Satisfaction)- Expense Management as per Organization guidelines- Plan Head Count- Manage Attrition- Plan Billable Objectives for Self and Practice- Set and Monitor Training Objectives for Self and Practice- Serves as Project Oversight for a 30 person Staff Augmentation project- People Management including Recruitment and Attrition, Training, Career Development, Performance Management- Work closely with respective Practice Lead to support day to day Practice Operations- Contribute to Pre-Sales activity- Drive Continuous Practice Efficiency – Knowledge/Re-usable Assets, Skill Development, Team Capability Enhancement, Delivery Efficiencies, Adoption of new tools/technologies- Support Project Delivery- Work with Teradata/ADC Support Groups – Biz. Ops, Resource Management, Training, HR & Staffing, CRE, F&A etc.

San Diego, California, Us

- Resource Management (10+ staff)- Technical Lead and Project Management- Lead various in-house training activities- Project lead for a 50 person migration project for a major financial services client of Teradata; project was completed ahead of schedule

Dublin 2, Ie

Team Lead for a Level 2 Production Support Team handling the mission critical billing system for one of Accenture’s diamond clientOversees the management of the client’s UNIX processes in 40 production environmentsEnsures compliance to the team SLATeam Management functions, including performance monitoring, mentoring, career development and status reporting

Hong Kong, Hk

Enterprise Framework Team LeadProvides level 2 support for one of OOCL’s most critical enterprise production system.Ensures the compliance of the team to Service Level AgreementsManagement of Sybase and Oracle database objects including performance tuning, enhancements and development workDatabase design for Sybase, Oracle and Gemstone databasesHandled big-scale enterprise-wide migration projects- Sybase to Oracle- Migration of Enterprise database from 32 bit to 64 bit- Production UNIX machine migration from HP to Sun Server Manages and maintains over 20 UNIX testing/QA servers and 3 Unix production-level environmentsHas implemented numerous streamlining projects and initiatives that improved productivity and reduced the team’s workload in halfImplemented a system-wide UNIX server configuration system that drastically reduced configuration issues and bottlenecksConstantly coordinates projects and tasks with colleagues from Hong Kong, China and USAProvides top management with regular performance reports on critical processesResource Management

Bachelor Of Science In Business Administration, Computer Programming, Specific Applications

Education record