Shane Blackwell Ba (Hons) Email & Phone Number

Northampton, England, United Kingdom

**Quality Management and ISO 9001:2015 Accreditation**Gained expertise in ISO 9001:2015, managing the division's Quality Management System (QMS) and ISO accreditation, essential for business continuity and success in tendering processes. Facilitated the division's adoption and utilization of ISO 9001:2015 through process development and monitoring. Authored processes, procedures, and work instructions, providing necessary training. Controlled and tracked non-conformities, supervising corrective action plans through internal audits.- Directed the internal audit plan and conducted audits (BSI Qualified ISO 9001 Internal Auditor Practitioner).- Mapped, evaluated, and recommended improvements focused on operational delivery and performance enhancement.- Created, managed, and maintained process flow diagrams using Lucidcharts, along with written processes and work instructions.- Identified business improvement areas, collaborating with line managers and directors to develop and implement solutions.- Managed and maintained the divisional Google-based intranet.**TPgo Mobile Project**Participated in the TPgo Mobile project, collaborating with the Digital team to author processes, procedures, and work instructions for the van stock app, and conducted both internal and external training sessions.

Derby / London

**Housing Association Contract (Materials Supply)**Utilised strong communication skills and a passion for customer service to manage and enhance contract performance, delivering first-class service. Responsible for developing, implementing, and monitoring customer material supply and core range, optimising existing supply chains, ensuring product availability, and conducting margin analysis. Ensured adherence to KPIs and contractual compliance throughout the contract.

Leicester

**Leicester City Council Social Housing Programme (£5m)**Selected for my expertise and proven track record to oversee Leicester City Council’s £5m Social Housing Programme from its inception. Responsible for client communication, contractor and supplier coordination, and managing day-to-day operations and supply logistics. Developed and maintained exceptional service standards, leading to the full extension of the 5-year contract (3+1+1) and securing additional work.

Blaby, England, United Kingdom

Leicestershire

Elected District Councillor for Blaby District Council, Countesthorpe and Kilby Ward

**Senior Management Team - Quality in Tourism**As a key member of the Senior Management Team, managed accounts and communication with Regional Government, Local Authorities, Tourist Information Centres, and participants. Drove participation in VisitBritain's Quality Standards, aligning with local and regional strategies. Represented "the face" of Quality in Tourism, creating and delivering workshops, training sessions, and presentations to over 5,000 businesses across England. Provided face-to-face advice and information, successfully increasing and maintaining participation in the National Quality Assurance Scheme (NQAS) for Accommodation (official star ratings).

Leicester, United Kingdom

Developed and implemented the 'Leicester Visitor Development Strategy' driving forward the future of tourism development for the city of Leicester. Developed and project managed: marketing campaigns; production of promotional literature; adverts and websites managing £250k budget maximising ROI. Liaised with national media and journalists providing interviews and copy for articles. Managed and developed the conference desk, a team of three; conducted annual appraisals.

Leicester, United Kingdom

Assisted the Tourism Manager in managing the marketing budget, development of advertising and marketing strategies, project managing short break campaigns, destination guides, travel trade function and maintained conference desk operations. Dealt with customer queries, issues and complaints both face to face, written and over the telephone.

Leicester, United Kingdom

Duty Managed the Tourist Information Centre and Retail Gift Shop managing eight staff and staff rotas on a daily basis. Provided local, regional and national information to tourists and local residents, dealing with customer queries, local authority service issues and complaints over the counter and telephone. Conducted financial control and banking, managing and developing revenue streams to agreed financial targets. Generated sales and made bookings for British Rail, National Express, various holiday companies, national theatres and events.

Leicester, United Kingdom

Information Assistant

Ba Honours (1St Class), Business Studies, First Class Honours

Sage Prize for The Best Part Time Student on BA (Hons) Business Studies. Faculty of Business & Law.

Hnd (Distinction), Business Studies, Distinction

Ptlls City & Guilds 7303, Preparing To Teach In The Life Long Learning Sector, Level 3

Initial qualification to teach at FE Level and recognised training qualification.

Btec National Diploma, Travel And Tourism, Merit

Formerly known as Wigston College of Further Education

Level 4 Improvement Practitioner - Lean Six Sigma Green Belt, Process Improvement, Tbc