Shane Milburn Email & Phone Number

Providing broadband internet services to underserved communities in the Pacific Northwest.

Portland, Oregon, US

A leading wholesale distributor in the HVACR industry, with $4.0 billion in annual sales.Responsible for IT Infrastructure, Cyber Security and Operations in support of multiple distribution centers and 400+ stores across the US. Several digital transformation initiatives underway: a unified commerce experience between in-store and online solutions.

Oakland, California, US

• Drive technology roadmap & architecture for FinTech company that provides innovative financing solutions for energy-efficient home upgrades. Lead a large distributed team (Software Development, QA, DevOps, IT.
• Reduced IT operating costs by $1M/year through improved procurement and vendor management processes.
• Chaired an industry group to identify a shared technology solution to prevent fraud and meet new government regulations.
• Rapidly delivered product solutions to simplify consumer applications for financing; improved application drop-off rates by 15% and reduced time to loan approval by 25%.
• Spearheaded integration of distributed teams and underutilized offshore workers through mentoring, process, and collaboration tools. Increased offshore output 65%.
• Launched the company’s first data warehouse, providing useful and actionable insights to business units. Introduced metrics and dashboards to Operations management that enabled them to prioritize representatives’ work.

Claymont, DE, US

• Retained to improve stability and scalability for FrontStream’s global SaaS payment platform that processes >$5B in charitable donations per year. Served as the Chief Information Security Officer for Level1 PCI-DSS.
• Migrated the business from traditional datacenter to a cloud solution, achieving a 20% reduction in operating costs, while increasing performance and availability.
• Successfully consolidated IT services, data centers, technologies, and teams for 6 company acquisitions in 5 years.
• Introduced Amazon AWS cloud infrastructure for Development, QA, and Production environments - reducing lead times for development initiatives.
• Established a QA department and implemented Selenium test automation that enabled around-the-clock product testing and faster time to quality code deployment.
• Implemented a hosted telephony solution for call centers, providing new features to improve call center support teams.

Lake Oswego, Oregon, US

• Retained to design and implement IT infrastructure for global expansion of the company’s eCommerce solutions.
• Implemented a new data center design, resulting in significant capital cost savings and 60% reduction in power and space requirements. Introduced virtualization solutions.
• Initiated “Follow the Sun” IT services model that yielded improved production KPIs and eliminated staff on-call costs.
• Delivered a 4x increase in code deployments through process and automation.

Portland, Oregon, US

• Directed technology strategy, IT architecture, and IT operations for iovation’s SaaS device reputation technology platform.
• Improved system performance and response times by 60%.
• Implemented High-Availability solutions to improve stability and uptime.
• Established servicedesk solution for IT problem management

Santa Clara, California, US

• Served in management and senior engineering positions with the charter to drive advances in IT across all Intel manufacturing facilities. Notable accomplishments:
• Developed a Defense in Depth security solution to protect manufacturing plants from cyber threats. Served as the project’s technical lead and implemented the program in 23 facilities without disruption to the 24/7.
• Directed a team of employees responsible for engineering the Infrastructure Plan of Record for new and retrofit high-volume manufacturing factories. Researched and adopted technologies to support Intel’s ‘One.
• Chaired the Technology Transfer Team, which facilitated transfer of solutions and knowledge from the R&D factory to 12 multi-national manufacturing plants.
• Supported customer factories during the development, launch and continuous improvement of their Infrastructure solution.Chaired several committees of engineers across domestic and international sites with the charter.

Washington, DC, US

• Managed a team of engineers for a high-visibility satellite project; the project was a cooperative effort between multiple US agencies and 5 other countries.
• Designed and implemented a data delivery, processing, and archiving system for collected satellite data.
• Worked closely with physical scientists and management to ensure integrity of data.
• Supported operations, with responsibility for department system and network security, Configuration Management, disaster recovery, and system monitoring.

Boise, Idaho, US

Provided IT consulting services for clients such as Oracle Corporation, Focalink Communications, and DHL Airways.