Shane Milburn Email & Phone Number

Providing broadband internet services to underserved communities in the Pacific Northwest.

Portland, Oregon, Us

A leading wholesale distributor in the HVACR industry, with $4.0 billion in annual sales.Responsible for IT Infrastructure, Cyber Security and Operations in support of multiple distribution centers and 400+ stores across the US. Several digital transformation initiatives underway: a unified commerce experience between in-store and online solutions, implementing enterprise integrations to improve transparency and speed through the entire supply chain.Key Achievements- Developed strategy to migrate on-premise IT services into Amazon AWS, & Azure cloud, along with adopting 3rd party SaaS solutions. - Improved Johnstone’s security posture 200% by implementing an upgrade of ~120 legacy servers no longer supported by Microsoft. Replaced small business security solutions with enterprise solutions that included centralized management. Implemented employee IT Security Awareness education and training. - Implemented SDWAN solution at warehouses and stores to improve reliability and stability of IT services while lowering telecom costs by eliminating legacy MPLS.- Standardized IT Operations processes and tools such as change control and routine patching processes. Increased efficiencies for new employee onboarding and equipment provisioning. Established processes and tools to ensure the availability, monitoring and remediation of outages.- Managed the transition from in-office to a distributed workforce and now a hybrid workforce, enabling employees to securely work and collaborate from anywhere. - Established Enterprise pricing agreements with several vendors, leveraging the size of the cooperative to help increase our collective buying power and discounts.- Developed fiscal budgets, staffing forecasts, and hiring plans to ramp teams to appropriate levels needed to support operations and new business initiatives.- Standardized & updated technology solutions across the distribution centers to improve efficiency for warehouse shipping and receiving operations.

Oakland, California, Us

Drive technology roadmap & architecture for FinTech company that provides innovative financing solutions for energy-efficient home upgrades. Lead a large distributed team (Software Development, QA, DevOps, IT Operations, IT Security, Business Intelligence, and Database departments). Responsible for Corporate IT, productivity tools, enterprise systems, data warehouse, business intelligence, Amazon AWS Hosting, telephony, and datacenters. Key Achievements• Reduced IT operating costs by $1M/year through improved procurement and vendor management processes.• Chaired an industry group to identify a shared technology solution to prevent fraud and meet new government regulations. • Rapidly delivered product solutions to simplify consumer applications for financing; improved application drop-off rates by 15% and reduced time to loan approval by 25%.• Spearheaded integration of distributed teams and underutilized offshore workers through mentoring, process, and collaboration tools. Increased offshore output 65%.• Launched the company’s first data warehouse, providing useful and actionable insights to business units. Introduced metrics and dashboards to Operations management that enabled them to prioritize representatives’ work to the most business-critical tasks. • Consolidated call center voice solutions to a single hosted provider, eliminating single points of failure and enabling quick shifts of call volume between locations.• Established Business Continuity Plan and Disaster Recovery solution.• Implemented AI cyber security solution and IT Security policies to protect customer data.

Claymont, De, Us

Retained to improve stability and scalability for FrontStream’s global SaaS payment platform that processes >$5B in charitable donations per year. Served as the Chief Information Security Officer for Level1 PCI-DSS compliance program. Managed a distributed team responsible for 24/7 Production Operations (DevOps, IT Operations, IT Security, QA, and Database departments).Key Achievements• Migrated the business from traditional datacenter to a cloud solution, achieving a 20% reduction in operating costs, while increasing performance and availability.• Successfully consolidated IT services, data centers, technologies, and teams for 6 company acquisitions in 5 years. • Introduced Amazon AWS cloud infrastructure for Development, QA, and Production environments - reducing lead times for development initiatives.• Established a QA department and implemented Selenium test automation that enabled around-the-clock product testing and faster time to quality code deployment. • Implemented a hosted telephony solution for call centers, providing new features to improve call center support teams.

Lake Oswego, Oregon, Us

Retained to design and implement IT infrastructure for global expansion of the company’s eCommerce solutions. • Implemented a new data center design, resulting in significant capital cost savings and 60% reduction in power and space requirements. Introduced virtualization solutions.• Initiated “Follow the Sun” IT services model that yielded improved production KPIs and eliminated staff on-call costs.• Delivered a 4x increase in code deployments through process and automation.

Portland, Oregon, Us

Directed technology strategy, IT architecture, and IT operations for iovation’s SaaS device reputation technology platform. • Improved system performance and response times by 60%. • Implemented High-Availability solutions to improve stability and uptime. • Established servicedesk solution for IT problem management

Santa Clara, California, Us

Served in management and senior engineering positions with the charter to drive advances in IT across all Intel manufacturing facilities. Notable accomplishments:• Developed a Defense in Depth security solution to protect manufacturing plants from cyber threats. Served as the project’s technical lead and implemented the program in 23 facilities without disruption to the 24/7 manufacturing operations lines. The solution saved millions of dollars in lost revenue and unscheduled factory down time. Received the company-wide Intel Golden Key Award for this project.• Directed a team of employees responsible for engineering the Infrastructure Plan of Record for new and retrofit high-volume manufacturing factories. Researched and adopted technologies to support Intel’s ‘One Generation Ahead’ program. Implemented and supported 4 generations of designs in the R&D factory, which were transferred to production factories.• Chaired the Technology Transfer Team, which facilitated transfer of solutions and knowledge from the R&D factory to 12 multi-national manufacturing plants. • Supported customer factories during the development, launch and continuous improvement of their Infrastructure solution.Chaired several committees of engineers across domestic and international sites with the charter to share knowledge between the factories in a particular technology area (security, network, servers) and to ensure Intel’s ‘Copy Exactly!’ methodology.

Washington, Dc, Us

Managed a team of engineers for a high-visibility satellite project; the project was a cooperative effort between multiple US agencies and 5 other countries.• Designed and implemented a data delivery, processing, and archiving system for collected satellite data.• Worked closely with physical scientists and management to ensure integrity of data.• Supported operations, with responsibility for department system and network security, Configuration Management, disaster recovery, and system monitoring.

Boise, Idaho, Us

Provided IT consulting services for clients such as Oracle Corporation, Focalink Communications, and DHL Airways.