Shane B Mills Email & Phone Number

Remote

Delighted to be rejoining colleagues at Tower Hamlets to help move to the New Town Hall

Nationwide

Socitm is the professional network for digital leaders in the transformation of public services. We are the membership association for these professionals and currently represent over 700 public and private sector organisations. We provide advisory services through our Socitm Advisory business. We have represented our members, led on digital, data and technology thought leadership, successfully delivered transformation programmes and engaged with national government for decades. Socitm Advisory is well established within the public sector with strengths in:• digital, data and technology• achievement of benefits through change and transformation• review of commercial frameworks to provide efficiency savings• delivery of programme resourceSince inception, Socitm Advisory has undertaken over a 1,000 projects delivered through our permanent bench of consultants. Programmes range from ICT review, strategy/TOM design and technical consultancy to business transformation of major service areas and complex commercial review. Our traditional footprint is within the local government arena, but we have delivered programmes in government, ‘blue light’, health and third sectors.Shane has a Managing Consultant role with the remit to manage and deliver consulting services including programme design and delivery, Digital, Data and Technology and organisational transformation.Recent Assignments:• London Borough of Tower Hamlets Smarter Working programme• Derbyshire County Council ICT and Digital Strategy• Rochdale Borough Council Customer Access and Digital Strategy• Birmingham City Council Business Enablement and Modern Workplace Programmes• Royal Borough of Greenwich Head of Communications and Website upgrade• West Sussex County Council Future Sourcing Programme• M365 service development, deployment and adoption across several clients

Norwich, United Kingdom

Customer Services technology and digital leadership, upgrading to MS Dynamics 365 and Azure, delivering business and technology change through the fundamentals of people, process and technology.

Romford, United Kingdom

Providing strategic intelligence and implementation expertise to deliver digital-by-default, driving citizen self-service; enhancing customer services' use of CRM and supporting greater adoption and benefits realisation; continuing the tri-borough partnership work between the 3 East London councils.Latterly replaced www.havering.gov.uk web site CMS moving to a hosted JADU service, going live in 12 weeks from appointment of supplier. The site has since been assessed as the best London council web site and has moved into the top 20 in the country.

East London

A £4.5M Programme delivering underpinning transformational technology across the entire authority. Using the Microsoft stack of Dynamics 2011, SharePoint 2010, and BizTalk, Phase 1 is complete with systems in live use now being developed to handle more and more transactions through Dynamics and self-service on the web.Also programme managed a tri-borough joint development programme across 3 East London councils to develop and implement this same stack with common policies and processes.

Head of ICT covering all aspects of corporate ICT from strategic planning and management, through development to operational service delivery. Leading on ICT-related business transformation programmes and projects.

Change/Portfolio Manager - London Borough of Newham• led business transformation & benefits realisation programme in Housingo business process reengineering / culture change / T-Govo created ‘method’ of alignment of people, process, & technologyo recognised by the ODPM and adopted as national best-practiceo saved over £1M in first 6 months of project• led ITIL implementation and achieved the first BS15000 accreditation for a Local Authority in the world• designed & implemented Portfolio Management & mentored the team• implemented multi-use smart cards for The Council and Transport for London• managed ODPM Local Government National CRM Programmeo managed over 400 organisations’ involvement & events• Portfolio Manager for Children’s’ Services, Adult Services, Education, Anti-Social Behaviour (ASB), Environment, Public Realm, Housing, & Culture & Community, driving business change using ICT• led ASB & Public Realm procurement, process definition, & implementation

Head of Managed ServicesReporting to COOResponsible for setting up new division and implementing service culture• rescued £1.6M bt.com account• implemented ITIL best practice• developed Managed Services/outsourcing sales proposition for eBusiness• educated systems integration & consultancy workforce in ‘support’ culture• designed & implemented high availability remote application support solution• delivered application support, bug fixing, & application enhancements• managed development cycle & release management• delivered most profitable contract of any type for etc, with 45% GM

General / Business / Programme ManagerGeneral management of 250 staff supporting 21,000 desktops and associated infrastructure• managed UK desktop business unit. accounts included:o Goldman Sachso The Crown Prosecution Serviceo Habitato NPI/AMPo Legal & General Investment Managemento The London Borough of Newham• managed 250 people in the business unit & full P&L• over achieved account development target for revenue growth by 6%• over achieved profitability target for the business unit by 3.2% vs 21% target• designed & implemented new business solutions winning >£7.5M new revenue• transition managed accounts including TUPE transfers in and out• managed new SAP application rollout across the UK for Habitat• managed infrastructure refresh at LGIM• carried out Gartner TCO for Hillier Parker• rescued prominent local authority account• developed an unprecedented £5M pa, 7 year joint venture company• won CEO award for outstanding achievement

Service Centre ManagerResponsible for all distributed systems including desktop, LAN, WAN & voice, supported by team of 28• bid for & won first external service contract• achieved Investors In People by driving culture change• successfully regained BS5750 & ISO9001 accreditation• negotiated & implemented new SLA’s with 9 business units• re-defined cross-charging and pricing methodology• selected & managed strategic outsourced service providers• technical support of 2,500 desktops, 250 servers, WAN and LAN• designed & implemented remote systems management service• service delivered pre-emptive, application based, end to end support• delivered support service for TeleVaulttm remote backup & restore application• designed & implemented service improvement quality programme• established commercial help desk, purchasing & telesales from scratch• selected & implemented new help desk application (Quetzal)

Videcom Customer Services Limited October 1989 - August 1994Managed service / Systems Integrator in Europe and North America. 350 employeesBusiness Unit / Regional Service / Strategic Account ManagerReported to Managing DirectorResponsible for London & South East region with 74 staff, and top 5 UK contracts• led bids for and won 3 new local authority accounts in 1 year worth >£5M• increased revenue by 58%• improved profitability by 12% above company objectives• programme & service account manager for all London authorities• established new cabling services business winning £250k business in 1st year• active sales & pre-sales roles winning tenders & new business• transition managed new service accounts• restructured technical support & field engineering• 1 year as new business sales• systems management at London Gatwick airport• 74 people in business unit