Territory Manager SMB- Western suburbsFace to Face and over the phone relationship Manager.Managing new and existing SMB customers throughout Melbourne's Western suburbs. Great relationships with great customers!

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I collaborated and communicated with clients regularly, managing current services, and providing proactive offers regarding new products and services based on customer feedback. I managed more complicated customer needs and resolutions as well as met and exceeded sales targets to new and internal customers.Following are highlights of my key achievements that I attained: Contributed to the success of staff progressions by helping to maintain their knowledge of ever changing products, held presentations and training for younger staff at team meetings about new services, sales strategies, new goals, and competitors that resulted in optimising greater network sales. Credited with delivering exceptional sales and much improved client service to consumer and business customers. Also building strong B2B links to ensure their continued relationships and advocacy.

From concept to implementation and marketing with site construction partners, Photographers, wholesalers and retail image buyers, took Photobeast from idea to fruit on the tree with stakeholders all in. Retail photographic image agency website with over 1100 A Grade photographers, 27 Image library partners and almost 1 million images ready to go. Explored and resolved normal business start-up issues with all contributing parties along with developed goals and company culture, including development of cash flow and financial contribution through partners.  Met marketing goals and KPI’s as measured performance levels for all contributors and delivered plans to stake holders for increasing their margins through the implementation of industry wide behavioural change. Led market research programs, assigned duties within business partners, and achieved market targets of the new player within stock photography industry being recognised.

Vision Light Time specialises in Photographing children in groups. Sports clubs, Creches, Kindergartens, Sporting associations, dance schools, special occasions. Our photographers are all Working With Children checked and are very friendly. We do outdoor sports as well as studio portraits, and if the contract is big enough we can custom design backdrops for club or association use.We are professional photographers guaranteeing professional results.

Responsible for Retention of a customer list of up to 4400 numbers, involving customers of between 5-100 mobile services.Achieving sales targets every single monthMaintain all contract administrations and ensure personal under promise and over delivery policy.Ensure being preferred supplier and not just on priceCustomer queries and make sure follow ups were done to insure retention is maintained over the long termMake sure referrals were followed up and referral program was implemented for further customer satisfaction.

Commander Telecommunications- Selling Business Telstra Landline and Data with Optus Mobile solutions at much better than standard billing rates. Landlines can be up to 30-40% cheaper. Call on 0400888161.

a corporate and SME Telstra dealer, dealing in all fixed and mobile communications.ResponsibilitiesAccount manage and develop current account holders to ensure business growth from both sides of the relationship.Acquire and grow new business dealings within corporate and SME sectors for mobile and fixed line contracts.Maintain all contract administrations, data base activity and re-contractsAchieve Telstra dealership targets for new and upgraded contract quantities.Increase profits through greater sales, keeping costs down, and negotiating prices with suppliers.AchievementsAchieved Telstra New connections for April '07 to March '08Grew business in gross connections by 345% in 11 months.Gained referrals from most of the existing accounts and can count on some of these for a reference.Customer New Business includes

Talk it up Solutions is the Licensee for the Telstra Licensed Store at Epping Plaza Shopping Centre.ResponsibilitiesMaintain and increase store profitability. Managing stock and assets to decrease and minimize losses while also minimizing stock holdings and increasing sales and cash flow.Implementation and communication of new Telstra strategies, including next G mobile network, plans and equipment, internet (Bigpond ADSL, satellite, cable and dial-up) and fixed line connections, equipment and plans.Maintain, motivate, coach, educate, roster, and retain knowledge capital within a team of up to 15 staff. Holding regular team and one on one meetings with staff to ensure constant levels of training and core staff disciplines and sales capabilities. Also making sure that any issues are addressed both in a correct and a consistent forum.AchievementsIncreased store profit margins by 7.8% in my first 12 months through staff doing add-on sales.Decreased staff loss by 40% over the previous 12 months.Increased store sales by $230,000 over the first year. (19.8%

Fone Zone was the largest privately owned Telstra dealership in Australia with 87 stores.ResponsibilitiesTo run individual stores at a substantial profit.To actively coach, motivate, train, teams of retail staff of up to 9.To continually strive for greater results in comparison with a state and nation of stores.To continually run stores to both Fone Zone and Telstra expectations.AchievementsTurned Southland store around from being non-profitable to profitable in under three months by making the business make sense to both staff (team of 5) and customers with a common sense approach to sales, merchandising, coaching and mentoring staff and minimizing costs, stock losses and holdings. Transformed Greensborough which was ranked last out of 11 stores in Victoria. This store was woefully under target, and transferred it to the second ranked store in the State averaged out over the next 12 months in percentage to budget, customer rated, and ranked first in improvement nationally out of 87 stores. The major strength of this was recruiting, maintaining, coaching and motivating a solid team of six staff.Transferred to Highpoint team of 9. Responsible for 20% of the State's budget both in connections and gross profit. Turned an already profitable store into the fourth ranked store nationally over the eight month average that I was in the store.

Holiday Pictures organizes and provides photographers to cruise ships worldwide.ResponsibilitiesStrategic planning and implementation of activities to promote the business, including market forecasting to increase projected revenue (Victorian Operations)Responsible for staff selection, recruitment and induction.Managed a team of eight and their rosters. Examined and developed ways to improve existing services through marketing strategies, team cohesion and motivation.Identified gaps in knowledge capital and overcame these through regular training, coaching and appraisals.Managed stock orders to ensure inventory levels were minimal but appropriate. Used effective negotiation skills with wholesalers and sales representatives to achieve the best possible cost effective inventory results thus increasing profit margins by up to 18%.Attended regular meetings with other department managers, Tasmanian government representatives and vessel owners to address concession holders' issues and concerns to strengthen the working relationship between all parties.Identified and trained staff for overseas operations.AchievementsRecovered and rebuilt the business after it was demolished by an electrical fire in February 2001, to achieve record-breaking figures shortly afterward.Implemented a new sales strategy that increased revenue by over 40% and achieved the best daily, weekly and monthly figures in the operation's 8 year history aboard Spirit of Tasmania after rebuild.