Shane Boswell Email & Phone Number

Washington, Dc, Us

VRLA Program - Fleetwide preventative maintenance, aggregation, trending, and automationStandardized Maintenance and Readiness Training - Human Error Reduction, New Hire to On-Shift training Programs, Critical Switching, and MV/HV Switching Program OwnerWork Intake and LOE analysis Program ManagerGlobal Operations standards and excellence gatekeeper / sanity checkerPutting out fires that no one else wants to fight!

Herndon, Virginia

Washington D.C. Metro Area

•Responsible for coordination of daily work efforts of team personnel consisting of EOTs, onsite vendor teams, and external maintenance teams. •Responsible for providing 99.999% up-time and reliability for the data center by managing planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues.•Generate detailed and no-failure MOPs for emergent and non-emergent situations.•Maintain and ensure adherence of all personnel and maintenance to Organizational Procedures.•Perform first level troubleshooting for facility events and rack level events in emergent and non-emergent situations. •Operate, trend equipment readings, and perform walkthrough of the facility equipment including UPS units, CRAH units, VFDs, switchgear, fire/life safety, and Building Management Systems.•Theorized, designed, and implemented Preventative Maintenance and Deficiency Tracking for more than 700 pieces of equipment in 2 critical facilities.•Obtain and track quotes for spare parts and upcoming projects.•Runs with scissors, but only if wearing eye protection.

Washington D.C. Metro Area

2014-2015 - Selected and requested by Management to relocate to Washington D.C. for Federal contract needs. •Sole responsibility for >30 sites with limited/restricted access and 99.999% electrical throughput uptime requirements. •Maintained regional best first-time troubleshoot/fix rates, on time rates, recovery time rates, and customer satisfaction levels. •Performed 24 Cap/Fan or Battery refreshes single handed, as well as19 critical Emergency Break-Fix Responses. •Attended refresher training for Liebert, Eaton, Cyberex, MGE, APC, and Tripp-Lite equipment.2013 - Responsible for maintaining and repairing line interactive uninterruptible power supplies across NC, VA, SC, WV, and TN. •Focused efforts on Charlotte and Raleigh metropolitan regions, but effectively maintained 4 hour response time for the region with zero response time misses. •Provided assistance to Sales Team, Contracts Team, and Trade Show teams, interacting with and discussing/analyzing customer concerns with equipment and prior service providers.

Mooresville, Nc / North Wilkesboro, Nc

•On-site and embedded with the customer as single point of contact. •Managed Preventative Maintenance and Emergency Service to within 99% Contract SLA over 1600 customer sites. •Coordinated a team of Customer Service Associates, Field Engineers and administrative personnel in meeting customer needs on a 24/365 basis. •Managed inventory shipments for routine and custom critical issues. •Directed project management of asset install/replacement of 2.5M USD per year within strict requirements. •Developed and instituted training regimen for customer response team, providing on-site service and support for hot-button or escalated issues in an extremely timely fashion.

Covered a geographical area ranging from Roanoke, VA to Shallotte, NC comprising more than 400 individual customer sites. Scheduled, coordinated, and managed service events for more than 1200 pieces of equipment ranging from rack-mount to 4MVA Line Interactive, Multi-Module UPS systems. Managed >$200k of rolling customer inventory and was assigned single party ownership of large customer with 100+ Sites in NC, SC, and Southern VA.

Key Pioneer and Shadow TUAV maintainer with hands on experience troubleshooting malfunctioning Control Stations and Avionics, software pushes/updates, connector repair, cable assembly repair, electrical power supply issues, lighting malfunctions and ESD grounding issues.Experience in soldering, Printed Circuit Board cleaning, troubleshooting, and replacement, solid state electronics maintenance, and flight controls troubleshooting.Flight Line OperationsCoordinated and assisted with the planning of Maintenance Operations resulting in more than 75 sorties, comprising over 280 personal mishap free flight hours as RQ-7B crew chief and Flight Line Supervisor deployed in support of Operation Iraqi Freedom.Premier Flight Line Team Leader, detailed to lead emergency repairs of Launchers, Control Stations, and aircraft to meet mission requirements, resulting in a 98% sortie “On Time” rating.Experienced in the start-up and leadership of new operations and organizations.

Coordinate and Execute delivery and service operations along the eastern Seaboard. GBI Logistics (Contracted Delivery Team)'s youngest team lead. I was responsible for transporting, delivering and repairing more than $500,000 worth of inventory annually.