Shane Bray Email and Phone Number
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Nurse. Software Engineer. Business Strategist. Experience Pioneer. Healthcare Executive. Veteran.But also.... A Disillusioned, Frustrated & Disheartened PatientI’m passionate about transforming healthcare into something simpler, smarter, and more human. For me, innovation isn’t just about technology; sometimes, the best solution is preventing problems organizations create for themselves. It’s about designing processes and strategies that empower people—whether they’re navigating insurance, seeking care, or making life-changing decisions.From building tools that enhance member experiences to solving root issues before they become obstacles, I thrive at the intersection of healthcare and human experience. My work is rooted in a simple principle: put people first, and meaningful change follows.I've failed many times, but succeeded a few times too. Each role has shaped my commitment to creating solutions that truly make a difference.
Concierge Care Advisors
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Executive Vice President, Corporate Development And Digital StrategyConcierge Care AdvisorsBaton Rouge, La, Us
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FounderIcix, Llc Inspire, Innovate. Nov 2024 - PresentAt ICIX, LLC, I provide strategic leadership in healthcare technology consulting, leveraging my extensive background in customer experience innovation, digital product strategy, and operational transformation. My role includes: • Developing and implementing actionable CX strategies, advanced knowledge management systems, CRM integrations, and healthcare interoperability platforms. • Designing personalized, member-centric solutions that optimize healthcare workflows, enhance service delivery, and drive measurable ROI. • Championing common-sense AI applications to streamline operations, improve decision-making, and deliver predictive, real-time support for healthcare providers and members. • Fostering strategic partnerships and mentoring teams to deliver impactful results that bridge healthcare and technology, transforming industry practices.
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Advisory Board MemberConcierge Care Advisors Nov 2024 - PresentSeattle, Wa, UsAs Advisory Board Member, I focus on advancing digital engagement strategies, senior market engagement, and healthcare insurance product development. My work emphasizes enhancing digital tools to empower seniors and their families, making it easier to navigate complex decisions around Medicare, Medicare Advantage, Medicare Part D, and Supplement plans.Contribute to optimizing market strategies tailored to the unique needs of the senior demographic, ensuring our offerings are not only comprehensive but also easy to understand and access. A key focus is forging strategic partnerships to drive growth and innovation, aligning with the organization’s mission to provide compassionate and reliable guidance in senior care and health coverage.Provide guidance on initiatives to refine digital platforms and expand healthcare insurance solutions, ensuring that we stay ahead of regulatory changes while meeting the evolving needs of our members. It’s rewarding to help bridge the gap between technology and the personal touch that seniors and their families value so highly in these critical life decisions.
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Chief Customer Experience Officer (Cxo)Blue Cross And Blue Shield Of Louisiana Jun 2020 - Nov 2024Baton Rouge, La, Us -
Head Of Customer ExperienceWillis Towers Watson Nov 2016 - Jun 2020London, England, GbLead strategy and vision of the Customer Experience for Willis Towers Watson Individual Marketplace. Develop digital touch points, engagement channels, and strategies for connecting with clients and customers. Reimagine CX from the outside in, and lead the development of a customer-centric, service-oriented organization and culture. -
Solutions DeveloperWillis Towers Watson Jun 2007 - Jun 2020London, England, GbAnalyzing technology business solutions to support an employer sponsored individual Medicare marketplace.
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Director Product DevelopmentWillis Towers Watson Jun 2007 - Jun 2020London, England, GbDrive innovation for the nation's leading Medicare Healthcare Exchange and develop technology solutions to support moving commercial group healthcare participants into the subsidized individual Medicare market.
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Director Product StrategyWillis Towers Watson Jun 2007 - Jun 2020London, England, Gb
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Client Implementation ManagerWillis Towers Watson Jan 2009 - Jun 2009London, England, Gb
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Data Reporting ManagerWillis Towers Watson Jun 2007 - Mar 2008London, England, GbManaged and maintained reporting and business intelligence.
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Combat Medic / Registered NurseUnited States Air Force Jun 1993 - Nov 1999Randolph Afb, Tx, UsDirect patient care. Specialized in Emergency Room, Trauma, and post-surgical recovery.
Shane Bray Skills
Shane Bray Education Details
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Neumont College Of Computer ScienceComputer Science -
Weber State UniversityChemistry
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H. L. Bourgeois1992
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Sam Houston State UniversityRegistered Nursing/Registered Nurse
Frequently Asked Questions about Shane Bray
What company does Shane Bray work for?
Shane Bray works for Concierge Care Advisors
What is Shane Bray's role at the current company?
Shane Bray's current role is Executive Vice President, Corporate Development and Digital Strategy.
What is Shane Bray's email address?
Shane Bray's email address is sh****@****son.com
What is Shane Bray's direct phone number?
Shane Bray's direct phone number is +180154*****
What schools did Shane Bray attend?
Shane Bray attended Neumont College Of Computer Science, Weber State University, H. L. Bourgeois, Sam Houston State University.
What skills is Shane Bray known for?
Shane Bray has skills like Agile Methodologies, Business Intelligence, Microsoft Sql Server, Management, Process Improvement, Visual Studio, Scrum, Integration, Sql, Software Development, Product Development, Xml.
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