Tier 3 Support Engineer for Intel® vPro™ Technology • Provide technical support for Managed Service Providers on Intel® vPro™ Technology• Investigate arising issues in various vPro technologies.• Educate partners with technical demonstrations and webinars.• Review ROI tables with partners to determine the value of implementing Intel® vPro™ Technology in their company.

Project Management:Provided project management and assisted in design and enhancements for multiple internal and external web sites and databasesManaged web development vendors and IT vendors on web projectsManaged project schedules for new features (requirements, design, development, testing, defect triage and deployment) ensuring that critical path items were on track to meet deadlines. Product, Software and Technical QA:Responsible for being an expert on all aspects… Show more Project Management:Provided project management and assisted in design and enhancements for multiple internal and external web sites and databasesManaged web development vendors and IT vendors on web projectsManaged project schedules for new features (requirements, design, development, testing, defect triage and deployment) ensuring that critical path items were on track to meet deadlines. Product, Software and Technical QA:Responsible for being an expert on all aspects of the DLNA Certification Program and on DLNA Certified devices, test tools and their operation, assisted members, analyzed and approved registrations, escalated issues and verified external pre-requisitesManaged test suites and all related media files, managed distribution of all test tools to membersTested validity of media streams against codec specifications and DLNA profiles Assist in audits of product messaging and marketing and audits of authorized test labsProduct Marketing and Technical Training:Provide technical demonstrations of DLNA devices at tradeshows (such as CES/IBC) and other meetings/events of the organization. Answer questions from analysts and help review press materials for technical correctness.Conduct interviews with press and analystAssist marketing with technical details of DLNA Guidelines, use cases and implementations.Membership Outreach and Event Coordination:Recruited new member companies Client Networking and Event Scheduling: Managed setup and coordination for global events including tradeshows and interoperability events.Managed wireless networking at international and domestic DLNA Plugfests.Product scheduling and management at interoperability workshops (DLNA Plugfests) Show less

Writing and developing test cases and test scripts for printer firmware testing, managing tests and scripts, working with test teams to ensure accuracy of results, working with developers to implement test coverage for requirements, scheduling and maintenance of print quality and various other test environments. Technologies used for development include REST/LEDM, XML, and VB Scripting.

Writing and developing test cases for third party and proprietary software solutions in an agile environment. Building SQL server networks from the ground, QA testing of the software and software environment.Manage, write, and track defects and implement test cases around new defects and issues during agile testing. Verifying fixes to third party applications as well as proprietary software.Working close with engineers to ensure the software schedule deadlines were met.

Testing of various third party vendor GSM mobile devices (2G and 3G) against AT&T 10776 requirements on Anite test systems to ensure stability from occurring network changes. Experience in SIM programming, SAS software, automation testing, and manual interactive testing.

Responsibilities included building PCs from ground up, develop test cases, identify bugs, debug issues, file bug reports, troubleshoot hardware issues, configure BIOS settings, BIOS manipulation, RAID configuration, test low-level system functionality, check OS drivers for HW components, execute test cases, and communicate results.

QA testing on proprietary software (3-tier business logic system) designed for the U.S. government (military and civilian) to ensure the product is ready for distribution in a production environment.Testing of new hardware, tools, and utilities were also part of my job responsibilities.Other duties included building stations for deployment to new locations and beta test units for existing vendors.Configuring all wireless and handheld devices to ensure, when deployed… Show more QA testing on proprietary software (3-tier business logic system) designed for the U.S. government (military and civilian) to ensure the product is ready for distribution in a production environment.Testing of new hardware, tools, and utilities were also part of my job responsibilities.Other duties included building stations for deployment to new locations and beta test units for existing vendors.Configuring all wireless and handheld devices to ensure, when deployed, they work properly in the field.SQL Server Installation, SQL queries, manipulating tables, running Jobs, verifying SQL table entries. Show less

Reviewing of testing requirements, writing of test cases, unit and interoperability testing of network media devices, routers, various stress and wireless networking tests, firmware testing, building of test systems, BIOS upgrading and manipulation, and streaming media over various network configurations.In addition to testing, other responsibilities include writing and submitting defects, defect regression, defect tracking, inventory, writing documentation and instructions, learning… Show more Reviewing of testing requirements, writing of test cases, unit and interoperability testing of network media devices, routers, various stress and wireless networking tests, firmware testing, building of test systems, BIOS upgrading and manipulation, and streaming media over various network configurations.In addition to testing, other responsibilities include writing and submitting defects, defect regression, defect tracking, inventory, writing documentation and instructions, learning new testing equipment/software tools, training technicians and various other tasks. Show less

Defect triage of various printer platforms and products, building and testing of firmware builds using Linux, defect regression, script execution and editing, using a probe to pinpoint problems within firmware code, releasing firmware after it has been tested, Ad hoc testing, writing and editing defects in proprietary database, help in development of new processes, strong communication with lead engineers, and various other tasks.

Reviewing testing requirements, writing test cases, unit and interoperability testing of Digital Media Adapters, Routers, and Sync N Go devices (MP3 Players, Personal Media Devices, PDA’s), writing test plans and procedures, various stress and wireless networking tests, building systems, BIOS upgrading, and streaming media over various network configurations.Other responsibilities include writing and submitting defects, defect regression, defect tracking, inventory, writing… Show more Reviewing testing requirements, writing test cases, unit and interoperability testing of Digital Media Adapters, Routers, and Sync N Go devices (MP3 Players, Personal Media Devices, PDA’s), writing test plans and procedures, various stress and wireless networking tests, building systems, BIOS upgrading, and streaming media over various network configurations.Other responsibilities include writing and submitting defects, defect regression, defect tracking, inventory, writing documentation and instructions, learning new testing equipment/software tools, training technicians and various other tasks. Show less

Extensive hardware/software testing, including Bluetooth testing and 802.11, WHQL certification testing, all print functionality testing. Firmware testing, driver verification and testing, WHQL, debugging test scripts, digital imaging quality assessments, as well as training of technicians to learn firmware testing and troubleshooting as well as writing, regressing, and validating defects. Frequent participation in test process improvement.