Shane Burchett Email & Phone Number

Cambridge, England, United Kingdom

Reporting into the Director of Channels, I lead the Global Customer Experience and Group Customer Support Teams to deliver superior customer lifetime experience for our customers and partners. My team are responsible for a number of change and transformation programmes, and own the centres of excellence around Customer Experience (CX), Change Management, Continuous Improvement and Programme Management. The programmes I am responsible for include Voice of Customer, Customer Segmentation and the Partner Programme for our global Distribution Partners.

Cambridge, England, United Kingdom

Applying my considerable Channel experience and expertise, my role was to define and implement Domino’s Partner Programme for their network of 120+ global distributors. During my time in post I completed the discovery phase of the Programme - which has identified the current state, and the definition phase - which outlines the desired state. Key to the success of the programme is benefits realisation for Domino, our Partners and their end-customers and this will play a critical role in the deployment phase. The delivery of a structured global Partner Programme is a core mid-term strategy and I reported to the CEO and Executive Team on a regular basis. In addition to the Partner Programme, I conducted an exercise to identify the total addressable market (TAM) in our key Indirect Sales regions - EMEA, LATAM & APAC – and this will enable us to prioritise the roll-out of the Programme and ensure optimum resources are deployed, as well as improving our effectiveness and coverage of the market. I also helped redefine the BDM (Business Development Manager) role, rewriting the job description and defining the key competencies and behaviours.

Voluntary position to help develop and promote the Tech industry. I attended monthly Executive Council meetings, and attended and participated in Community meetings. As well as promoting the Tech industry as a whole, I was an advocate for Print & Document Management - both promoting the opportunities for MSPs, as well as the mutual benefits for my Print Partners to be involved and active within the wider industry.

Reigate

Reporting into the Channel Director, I had the responsibility to deliver the development programmes and initiatives to grow our contribution to unprecedented levels. My team of specialists ensured that our Partners had the tools, resource and insights to develop and grow. The team also had the responsibility for increasing and improving engagement levels with current Partners and to expand the Channel by identifying and onboarding new Partners. During my time in post (which included a seconded first year) business results increased year on year, we overhauled the Partner base and invested heavily in a new Partner Programme with numerous tangible benefits. I was part of the EMEA team who created and launched the new Programme and oversaw the implementation at a UK level taking it into BAU within a year.

Reigate

Supporting our business partners with their marketing and business generation strategies. Working in a collaborative way I helped identify key focus areas for growth, helped them plan their marketing programmes and provided the relevant resource - delivering bespoke support, collateral and campaigns to suit their needs and help grow their business.

Uxbridge

Responsible for European Business Development for Healthcare IT systems - RIS/PACS/XDS

Uxbridge

Responsible for the European & UK Education and Healthcare marketing strategy Common misspellings of my name: Shaun, Sean, Shawn, Birchett, Birchit, Berchet, Berchett, Birdchit, Burchitt

Uxbridge

European marketing responsibilities for Large Format Solutions portfolio

Professional Print Product Marketing responsibilities. imagePRESS, Workflow Programme (VDP, workflow, colour management)

Product and channel marketing responsibilities for Large Format Printer range

Forecasting and stock control for various product ranges including DSLR, DSC,MFP, LFP