Shane Butcher, M.B.A. Email & Phone Number

London, Ontario, Canada

London, Ontario

Fostering a proactive advice & service culture, coaching staff and Owners to achieve their potential.

London, Ontario

Responsible for supporting the leadership, coaching and training experience within the retail branch delivery channel.

15 Waulron Street, Toronto, Ontario

Ontario, Canada

Personally approached by Senior Vice President for this role, triply tasked with (1) bringing the customer closer to the Operations back office, (2) rallying hundreds of employees Canada-wide to fully understand the criticality of operational roles in delivering superb customer service, and (3) migrating the administrative functions from the front office to the back office. Ultimate Goal: Company is better equipped to deliver superior service and out-perform the competition. Lead, motivate… Show more Personally approached by Senior Vice President for this role, triply tasked with (1) bringing the customer closer to the Operations back office, (2) rallying hundreds of employees Canada-wide to fully understand the criticality of operational roles in delivering superb customer service, and (3) migrating the administrative functions from the front office to the back office. Ultimate Goal: Company is better equipped to deliver superior service and out-perform the competition. Lead, motivate, and inspire 8 direct reports along with 3 support staff, each accountable for Finance, Human Resources, and Risk. Significant Contributions | ✔ Capitalized on Six Sigma lean methodologies to save $20 million in total costs. ✔ Outsourced the equivalent of 200 employees to reduce cost as mentioned above, lower risk, and enhance service capabilities. ✔ Rolled out a common-denominator workforce management tool designed to measure output, work-in-progress, and process improvement / productivity opportunities across various organizational levels. In the first six months over 900 process improvement / productivity opportunities were uncovered by the employees themselves. ✔ Sought out as Operating Group's only executive to contribute to Technology & Operations' refresh of their learning maps. Show less

London, Canada Area

Promoted to turn around lacklustre operations that experienced a 3-year record of under-performance. Supervised 8 Sales & Service leaders. Significant Contributions | ✔ Delivered positive revenue growth in Year 1 to counter a trend of negative activity in the 3 years prior; despite very strong economic headwinds, continued to achieve strong results for 4 years after that. ✔ Reversed previous "mediocrity" environment by overhauling staff performance measures that now (1)… Show more Promoted to turn around lacklustre operations that experienced a 3-year record of under-performance. Supervised 8 Sales & Service leaders. Significant Contributions | ✔ Delivered positive revenue growth in Year 1 to counter a trend of negative activity in the 3 years prior; despite very strong economic headwinds, continued to achieve strong results for 4 years after that. ✔ Reversed previous "mediocrity" environment by overhauling staff performance measures that now (1) rewarded top talent for genuine results and (2) guaranteed that the deadwood cleared out - fast. ✔ Chosen as a panel team member in interviewing potential MBA candidates and rendering decisions pertaining to Company sponsorship recommendations. Show less

• Responsible for the overall financial performance• Provide coaching and leadership • Business planning and market outlook• Excellence in Customer Service and Community image

• Leading a team of Sales and Service Effectiveness Coaches throughout Ontario Division• Sales and Service coaching to line executives and senior leaders • Development and delivery of workshops based on the needs of the frontline Sales and Service staff• Execution and implementation of Sales and Service initiatives aimed to increase the effectiveness of our front line staff in driving substantial incremental revenue and increased customer satisfactionSignificant Contribution… Show more • Leading a team of Sales and Service Effectiveness Coaches throughout Ontario Division• Sales and Service coaching to line executives and senior leaders • Development and delivery of workshops based on the needs of the frontline Sales and Service staff• Execution and implementation of Sales and Service initiatives aimed to increase the effectiveness of our front line staff in driving substantial incremental revenue and increased customer satisfactionSignificant Contribution | ✔ Picked by Executive V.P. in Toronto to provide sales coaching to 8 line executives and senior leadership team members across Ontario. Delivered a customized coaching framework and behaviours that are still fundamentally in place today - more than 10 years later Show less

• Responsible for the overall financial performance• Provide coaching and leadership • Business planning and market outlook• Excellence in Customer Service and Community imageSignificant Contribution | ✔ In only 1 year, played a pivotal role in overturning the reputation of a territory of 11 branches from one of the worst to top 25% in Canada by: (1) Securing the workplace for employees to avert the prospect of bank robberies, and (2) instilling leadership measures… Show more • Responsible for the overall financial performance• Provide coaching and leadership • Business planning and market outlook• Excellence in Customer Service and Community imageSignificant Contribution | ✔ In only 1 year, played a pivotal role in overturning the reputation of a territory of 11 branches from one of the worst to top 25% in Canada by: (1) Securing the workplace for employees to avert the prospect of bank robberies, and (2) instilling leadership measures around the areas of employee, customer, sales, finance, and risk Show less

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