UnityCare is a managed service and IT solutions provider focused on empowering medical and health centers across Oklahoma with state-of-the-art technology and seamless connectivity. With an innovative approach, UnityCare delivers tailored solutions that ensure secure, compliant, and resilient IT infrastructures for healthcare facilities. From HIPAA Hightech compliant data management to robust business and network solutions, UnityCare is dedicated to optimizing care environments, minimizing downtime, and supporting every facet of healthcare IT needs. Our visionary services not only enhance patient experiences but also empower healthcare providers to focus on what truly matters… delivering exceptional care.

Lead strategic IT planning and solutions to improve operational efficiency for diverse clients across the United States, focusing on tailored strategies to meet unique business needs.• Manage client relationships by delivering customized services that consistently enhance client satisfaction and drive account growth.• Provide expert consultation on technology adoption, systems integration, and optimizing ROI for clients, ensuring seamless implementation and alignment with business goals.• Implement AI-driven solutions via APIs and train models to automate processes, enhance data analysis, and improve client decision-making capabilities.• Lead global teams across North America, Europe, and Asia to successfully roll out ERP systems in multiple countries, driving operational consistency and efficiency.• Direct IT operations for multinational clients, developing strategies to meet regional compliance requirements while supporting scalable global operations.• Implement HR, payroll, and finance systems, increasing productivity and saving clients money through process automation and system optimization.• Optimize IT budgeting and resource management, reducing operational costs and delivering measurable results through process improvements.• Implement advanced technology solutions, including SaaS, ERP, cloud-based systems, and AI technologies, boosting clients’ operational capabilities and enhancing overall performance.• Manage diverse IT projects across multiple sectors, adapting to client-specific challenges and delivering timely, cost-effective solutions.• Support data security and compliance efforts, ensuring that clients maintain high standards for cybersecurity and regulatory adherence.

Behavox is an AI-driven company that uses advanced analytics to monitor and analyze employee behavior and communications.• Consolidated 149 internal platforms to 5 core systems, saving over $2M annually and significantly improving operational efficiency.• Automated vendor supply chains, reducing contracts by 75%, streamlining procurement processes, and eliminating manual workflows.• Optimized IT budgeting and technical debt, maximizing ROI on investments and ensuring alignment with business goals.• Established an internal service desk, cutting IT resolution times by 95% and quadrupling support capacity through automation and MDM solutions.• Modernized IT infrastructure with SaaS and Cloud technologies, enhancing the company’s competitive edge and improving prospect engagement.• Implemented technology strategies across digital marketing, ERP, CRM, and HR, driving business transformation and operational efficiencies.• Built advanced Business Intelligence frameworks, restructuring IT operations to foster continuous improvement.• Led an analytics team, delivering data insights to support strategic decision-making and secure competitive vendor contracts.• Managed global IT teams, ensuring seamless technology execution and consistent service delivery across regions.• Directed cybersecurity initiatives, implementing security measures to protect data and ensure regulatory compliance.• Monitored emerging technology trends, leveraging innovations to maintain a competitive advantage.• Led outsourcing and near-shoring efforts, optimizing resources and reducing operational costs by millions annually.

Solera Holdings is a global leader in digital technologies focused on the automotive and insurance industries, providing solutions for vehicle lifecycle management, claims processing, and data analytics.• Led a team of 60 software engineers, driving system modernizations and technological advancements, transforming Solera’s IT landscape and enhancing operational efficiencies.• Managed critical projects, including mainframe replacements and new application development, achieving seamless integration across departments and substantial cost savings.• Directed global IT operations, fostering a high-performance culture and accelerating time-to-market for new solutions through efficient global distribution of software tasks.• Implemented outsourcing and near-shoring initiatives, optimizing resources, streamlining processes, and saving millions annually.• Provided expert guidance in architecture, coding, and testing, leading cross-functional teams to deliver complex projects on time and within budget, improving customer satisfaction and operational efficiencies.• Implemented advanced DevOps practices, automating deployment pipelines, improving system reliability, and reducing development cycles.• Collaborated with stakeholders across multiple regions, ensuring alignment on project goals and adapting technology solutions to meet evolving business needs.• Oversaw the development of cloud-based solutions, enhancing scalability, security, and performance of Solera’s platforms.• Drove digital transformation initiatives, integrating innovative technologies such as AI, machine learning, and data analytics to improve decision-making and customer outcomes.• Optimized software development lifecycle (SDLC) practices, increasing productivity and ensuring high-quality deliverables across global teams.

VPayUSA, acquired by Optum, specializes in electronic payment solutions, streamlining the payment process for insurance claims and healthcare providers. • Led IT and Infrastructure Operations during a private equity turnaround, stabilizing the business and driving technological advancements for growth and resilience. • Migrated applications and servers to new platforms, rebuilt key systems, and introduced innovative solutions, improving infrastructure performance, scalability, and reliability. • Reduced Priority 1 incidents from multiple occurrences per day to zero, achieving operational stability and supporting critical business functions. • Directed daily IT operations with a focus on compliance, efficiency, and regulatory adherence, including HIPAA and other industry standards. • Implemented automation and monitoring tools to enhance system uptime, minimize manual interventions, and improve response times. • Developed disaster recovery plans and business continuity strategies, ensuring the resilience of IT operations against disruptions. • Led and mentored IT teams, fostering a high-performance culture, improving team capabilities through training and development, and managing performance to meet business objectives. • Collaborated with cross-functional teams and stakeholders to align IT goals with business objectives, driving strategic initiatives to completion, including HRM system integrations. • Strengthened cybersecurity protocols, ensuring data protection and compliance with HIPAA and other industry standards to secure sensitive financial and healthcare data. • Drove digital transformation initiatives, modernizing workflows, integrating automation, and improving operational efficiency across the organization. • Tracked KPIs, such as system uptime, issue resolution times, and operational cost reductions, ensuring continuous improvement in IT service delivery.

Heartland Payment Systems, acquired by Global Payments, provides comprehensive payment processing solutions for businesses, including credit card processing, payroll services, and point-of-sale systems.• Managed IT operations and infrastructure over an 8+ year tenure, driving operational stability, scalability, and cost savings across multiple departments.• Led a team of 25+ administrators and analysts, focusing on team development, mentoring, and performance management to build a high-performing IT department.• Led complex infrastructure projects, including building data centers, constructing servers, implementing databases, and improved system resilience and scalability.• Stabilized multiple IT departments, reducing Priority 1 issues by over 90%, improving system reliability, and saving the company tens of millions in merchant settlement issues through proactive problem-solving and infrastructure optimization.• Oversaw front-end and clearing/settlement processes for over 15 million credit card transactions daily, managing hundreds of millions in clearing and settlement, while improving accuracy, reliability, and customer retention.• Developed and implemented KPIs and performance metrics, utilizing ITIL frameworks to drive continuous improvement and effective change management across IT operations.• Achieved significant cost savings by eliminating redundant software and simplifying infrastructure, saving hundreds of thousands annually and resolving merchant settlement issues that resulted in multi-million dollar weekly savings.• Led data center migrations and infrastructure overhauls, improving system resilience, scalability, and regulatory compliance within the fintech space.• Implemented robust cybersecurity measures, ensuring PCI-DSS compliance and protecting sensitive financial data.• Drove automation initiatives, improving process efficiency and reducing manual interventions, enhancing system reliability and reducing operational costs.

• Led the design, implementation, and management of scalable infrastructure solutions, ensuring high availability and redundancy across data centers and cloud environments.• Architected and deployed virtualized environments (VMware, Hyper-V), optimizing resource allocation, storage, and networking to support enterprise-level workloads.• Designed and implemented scalable storage solutions, including SAN, NAS, and cloud-based storage, to support data growth and ensure high availability.• Automated infrastructure provisioning and configuration using tools such as Terraform, Ansible, and Chef, reducing deployment times and minimizing human error.• Collaborated with DevOps teams to integrate continuous integration/continuous deployment (CI/CD) pipelines, streamlining development, testing, and deployment processes.• Implemented monitoring and alerting systems to proactively identify potential issues, improve system reliability, and reduce mean time to resolution (MTTR).• Developed and maintained disaster recovery (DR) plans, ensuring the resiliency of critical infrastructure and minimizing downtime during unexpected failures.• Managed large-scale storage and compute clusters, ensuring optimal performance, capacity planning, and system health across multiple locations.• Led efforts to enhance system security and compliance, implementing robust access controls, encryption, and security patches to protect infrastructure and data.• Implemented high-availability (HA) and fault-tolerant systems, ensuring 99.9% uptime for mission-critical applications and services.• Worked closely with cross-functional teams to ensure infrastructure scalability aligned with business growth and future demands.• Ensured infrastructure was fully redundant, leveraging multi-site failover and load-balancing solutions to prevent single points of failure and maximize uptime.

• Led a team of desktop support technicians, providing mentorship, training, and performance management to ensure efficient issue resolution and customer satisfaction.• Provided Tier 2/3 technical support, diagnosing and resolving hardware, software, and network issues for end-users across the organization.• Developed and implemented support procedures and best practices, reducing average resolution time by 30% and improving service desk efficiency.• Managed and tracked IT assets, ensuring proper documentation, inventory control, and timely hardware/software upgrades.• Collaborated with IT teams to troubleshoot and escalate complex technical issues, ensuring timely resolutions and minimizing downtime.• Deployed and maintained operating systems, applications, and security patches on desktop and laptop devices, ensuring compliance with company policies and cybersecurity standards.• Supported remote employees, configuring VPN, remote access tools, and troubleshooting connectivity issues to maintain operational efficiency.• Managed software licensing and vendor relationships, ensuring compliance with licensing agreements and optimizing costs.• Created user training materials and provided technical support training to ensure staff were equipped to handle common issues independently.• Monitored helpdesk ticketing system, prioritizing and assigning tickets to ensure swift and effective issue resolution.• Participated in IT projects, including system upgrades, office moves, and new hardware rollouts, ensuring seamless transitions for end-users.