Shane Bryant Email & Phone Number

Dulles, Virginia, United States

Working as a data and network operations support analyst at the ATPCO platform support services in data center operations. Monitoring all processes and scheduled jobs for both Mainframe and Distributed Systems environments like subscriptions and batch jobs and ensure that they are successfully completed. Managing incoming emails, phone calls, Jira and ServiceNow tickets. Managing severity 1 and 2 incidents and outages, from initial troubleshooting, vendor engagement, outage communication and escalation, and call bridge management. Working with internal teams, external service providers, and vendors to ensure that service interruptions and issues are solved. Providing timely support for ad-hoc requests such special processing requests (SPR), file transmissions, AFT/FTP re-transmissions and other customer requests. Preparing accurate and up-to-date turnover logs, documentation and reports regarding all activities during the shift. Ensuring timely execution of requests to remove, stop, start, or bounce any applications, servers, services, databases or any other components of ATPCO IT enterprise. Creating documentation for the NOC to help maintain the Platform Support Services Knowledge database. Experience with AWS monitoring tools (Amazon CloudWatch, Dynatrace, Solar Winds, Splunk). Familiarity with $AVERS, BlueZone, BMC MainView, CICS, IBM Job Control Language (JCL),

Chantilly, Virginia, United States

Working in a team contracted by the United States Department of Veterans Affairs to provide phone based technology support for telehealth solutions that connect veterans with their healthcare providers. Handling thirty to forty-five support calls a day by helping veterans use personal devices and VA issued equipment for telehealth purposes, as well as VA employees. Responsible for documenting issues through Service Now, and following up with calls from VA employees.Types of calls received can vary but typically revolve around AV issues, connection errors, hardware failures, missing user permissions, processing equipment retrieval, and training end users.

Fairfax Va

Contracted by Ease Technologies to provide field operations support for the Information Technology Bureau of the Fairfax County Police Department. Primarily responsible for resolving tickets regarding body worn camera and in-car video systems at all Fairfax County police stations, as well as maintenance of those systems.

Answering calls from professors. Attempting to solve the issue over the phone. Going to the classroom to diagnose the issue in person. Attempting to resolve the issue during the class, even sometimes in front of hundreds of people. Documenting calls in an SDE ticket system. Performing regular room maintenance, then logging the maintenance into a SharePoint. Signing out equipment to professors, and doing inventory on that equipment. Monitoring a computer lab, frequently to un-jam printers. Answer any questions to students who come up to our desk. Work on numerous miscellaneous projects.

Worked at cox farms as an actor for the "Fields of Fear" horror walk.

Information Technology

Highschool Diploma

Activities and Societies: Deca