The Professional Services (PS) Engagement Manager manages and develops key client relationships to ensure overall success of Splunk implementations. The Engagement Manager partners with stakeholders in Sales, Support and Splunk leadership as a trusted advisor to address customer questions and manage issues related to the solution.

The Professional Services (PS) Engagement Manager manages and develops key client relationships to ensure overall success of Splunk implementations. The Engagement Manager partners with stakeholders in Sales, Support and Splunk leadership as a trusted advisor to address customer questions and manage issues related to the solution.

The Customer Success Manager (CSM) is the key partner helping our valued customers achieve their strategic objectives and maximum value from their investment in Splunk. Additionally, the CSM serves as the liaison between the customer and the Splunk ecosystem, streamlining partnership with Product Management, Engineering, Professional Services, Education, and others.

Ensure Information Systems Security Managers (ISSMs), Information System Security Officers (ISSOs), and other supporting personnel receive the necessary technical and security-related training to carry out their duties.Ensure ISSMs throughout the organization maintain systems security plans that are compliant with governing regulations. Participate in certification tests that include verification that the features and assurances required for each protection level are functional.Evaluate and monitor POA&M activities to ensure proper and timely remediation actions are taken with respect to identified weaknesses and suspense dates for each system based on findings and recommendations from various regulatory activities.Maintain a repository for all system security plans and their associated certification & accreditation documentation as well as approvals and modifications.Periodically review system security plans to ensure they are updated as changes to governing policies or technology occur. Participate in periodic inspections of various Information Systems and track any necessary corrective actions for all identified findings and vulnerabilities. Develop policies and procedures for responding to security incidents, and for investigating and reporting security violations and incidents.Ensure proper protection or corrective measures have been taken when an incident or vulnerability has been discovered.Participates in corporate-led initiatives to include promulgation of new, or revisions to existing policies and procedures governing classified IS activities.

• Provide Cybersecurity analysis support for test and evaluation of potential cyber vulnerabilities of naval aircraft.• Examine and analyze Cybersecurity architecture, engineering, functionality and interoperability of aircraft command, control and communication, electronic warfare, mission planning and maintenance systems.• Conduct systems security assessments and testing utilizing vulnerability scanning tools and penetration testing tools to identify security vulnerabilities in the system architecture.• Analyze security findings/weaknesses and work with system engineers to develop a plan of action and milestones to remediate the findings and revalidate applied fixes.

• Built 24/7/365 Security Operations Center from the ground up. Developed policies, procedures, and instructions for security analysts. Hand selected analysts from internal and external applicants.• Deployed Rapid7 NeXpose vulnerability management program. Reduced overall risk for company by 300% over three-year period. Created custom reports for executives and detailed findings reports for operations staff.• Designed and deployed defense in-depth solution for company: NGFW, SIEM, Web Proxy, Email security, DLP, Advanced threat platforms, Passive DNS monitoring, Host based monitoring.• Created Information Security Policy for company using NIST 800-53 and NIST 800-171 as framework.• Responsible for cyber security for entire company of 4,000 employees and 3,000+ end points.

• Maintain a PL-1 and PL-2 DSS approved secure environment including all DSS documentation and daily operations. • Maintain Windows Server 2003 and 2008 Active Directory, DNS services, DHCP services, File services, backup services, and Microsoft Exchange services.• Maintain and deploy Juniper firewalls and switches using Network Security Manager and Cisco switches using Cisco IOS over SSH.• Provide tier 3 technical support over the phone, remotely and on-site for over 1,200 end users.• Developed and implemented project plan for the Wyle Aerospace Mobile Network including using RADIUS server and WPA2 wireless encryption with Windows Embedded Standard Wyse laptop appliances and Windows Server 2008 R2.

• Provide technical support over the phone, remotely and on-site for over 1,200 end users.• Diagnose and repair computer, software, network, and peripheral issues.• Use Altiris Helpdesk ticketing system to monitor and maintain helpdesk requests.• Develop and administer project plans for Altiris Inventory and Software Management system to deploy software updates and solutions to over 1,000 computers.• Manage user accounts, setup new computers, configure and rebuild computers.• Use Symantec Ghost software to create baseline computer images and backup customer’s data.

• Provide technical support over the phone and on-site for customers.• Proficient in all aspects of setup, configuration, and maintenance of Windows based computers.

• Develop test documentation and tools to facilitate full hardware testing of new products and regression testing of released products.• Review design specifications and attend design reviews for new products to ensure quality practices are being followed.• Perform testing on all products; including hardware testing, application, and system level testing.

• Provide leadership, technical expertise, and assistance to 10 technicians.• Utilize oscilloscopes, multi-meters, and other test equipment to troubleshoot Intel based PCBs to the component level.

• Supervised 10 technicians in the avionic shop in the troubleshooting and repair of over 50 separate avionic systems on the P-3 Orion aircraft.