Provide technical end-user training of Fiserv products and services. Design and develop training materials documentation for use in training seminars.Evaluate programs through on-going monitoring of program feedback.Create visual aids to complement/supplement training documentation. Present regularly scheduled training seminars for clients and employees in small and large group settings, as well as one-on-one training. May conduct marketing presentations and client meeting presentations.Continuously update skills and industry knowledge in order to maintain, improve, and expand application documentation, visuals, and presentations.

Assist new clients with transition to our new systemResolve issues clients have in a timely fashionPerform QA on Implementation projects to verify conversion readinessAssist in training and help increase knowledge of Client Care team

Managed computer systems and network operations Performed network maintenance, server backup, and pc installationResponsible for marketing, pre-qualifying, and loan originationInterfaced with customers, lenders, and

Provided maintenance on computer systems for clientsProvided exceptional support both in-house and on-siteImproved processes to increase effectiveness with clientsProvided training for clients to increase their knowledge of the system

Provided proficient technical support for employeesResolved tasks given by the Help Desk in a timely fashionSet up, tested, and maintained new computer systemsAssisted fellow technicians to keep department tasks to a minimum