Shane Creedon Email & Phone Number

Cork, County Cork, Ireland

United States

- Performed initial onboarding of accounts, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime.- Consistently achieved retention goals (98% in 2021), developed collaborative relationships with clients and delivered exceptional service.- Leveraged analytics insights to mitigate churn and create sales opportunities.- Developed a deep understanding of the automotive industry and market-specific and manufacturer-specific needs of franchise dealers.-… Show more - Performed initial onboarding of accounts, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime.- Consistently achieved retention goals (98% in 2021), developed collaborative relationships with clients and delivered exceptional service.- Leveraged analytics insights to mitigate churn and create sales opportunities.- Developed a deep understanding of the automotive industry and market-specific and manufacturer-specific needs of franchise dealers.- Serve as the product expert providing guidance and addressing challenges on work/project management and collaboration to customers.- Conducted training and development courses for our team in new products that I had worked with in the past. Show less

Boston, Massachusetts, United States

- Was lead point of contact with approximately 50 automotive clients in MA, NH, ME, FL, SC, NY.- Managed client onboarding processes and established success plans to ensure customer expectations were aligned with product capabilities.- Consistently achieved revenue retention goals, developing collaborative relationships with clients and delivering exceptional service.- Provided monthly reports to highlight full scope of results and the individual goal performance.- Consulting… Show more - Was lead point of contact with approximately 50 automotive clients in MA, NH, ME, FL, SC, NY.- Managed client onboarding processes and established success plans to ensure customer expectations were aligned with product capabilities.- Consistently achieved revenue retention goals, developing collaborative relationships with clients and delivering exceptional service.- Provided monthly reports to highlight full scope of results and the individual goal performance.- Consulting with my clients using timely, transparent analytics and insights to make actionable recommendations regarding shifts in strategy and consistently measuring success.- Coordinated with the Sales and Product Departments in providing report analysis of trends in customer behaviour and user experience. Show less

Cork

- Developed and maintained consistent working relationships with key B2B clients seeking to purchase branded promotional merchandise.- Managed relationships with external suppliers to ensure synergistic work approach.- Analysed customers, suppliers and markets using a CRM system to prospect, identify, develop, and close sales opportunities through the entire sales cycle. - Used consumptive behaviors and operational data to develop, align and execute thorough sales strategies. -… Show more - Developed and maintained consistent working relationships with key B2B clients seeking to purchase branded promotional merchandise.- Managed relationships with external suppliers to ensure synergistic work approach.- Analysed customers, suppliers and markets using a CRM system to prospect, identify, develop, and close sales opportunities through the entire sales cycle. - Used consumptive behaviors and operational data to develop, align and execute thorough sales strategies. - Led a team which saw sales increase on a new corporate client by 100% from FY16 to FY17- Managed a client's internal web store which grew by 20% over two years Show less

Cork, County Cork, Ireland

- Worked closely with sales representatives and other colleagues to generate quotations for a number of clients on a daily basis.- Negotiated pricing with suppliers to maximise profit on each order, which in turn helped the team to reach monthly targets.- Attended annual supplier trade shows to research and identify new promotional products for existing ASA clients and to build relationships with suppliers.- Participated in client and supplier meetings analyzing weekly sales… Show more - Worked closely with sales representatives and other colleagues to generate quotations for a number of clients on a daily basis.- Negotiated pricing with suppliers to maximise profit on each order, which in turn helped the team to reach monthly targets.- Attended annual supplier trade shows to research and identify new promotional products for existing ASA clients and to build relationships with suppliers.- Participated in client and supplier meetings analyzing weekly sales progress and generating ideas for promotional content and customer inquiries. Show less

- Developed and updated the club’s social media pages, leading to a 200% increase in followers.- Used the social media channels to capitalize on club successes which ultimately led to increased sponsorship revenue.- Attended local events, networked with the local business community.- Created new strategies to bolster youth involvement in the area.- Liaised with PRO’s from other GAA clubs across Cork and the county PRO.- Developed the club website, which to that point was… Show more - Developed and updated the club’s social media pages, leading to a 200% increase in followers.- Used the social media channels to capitalize on club successes which ultimately led to increased sponsorship revenue.- Attended local events, networked with the local business community.- Created new strategies to bolster youth involvement in the area.- Liaised with PRO’s from other GAA clubs across Cork and the county PRO.- Developed the club website, which to that point was non-existent.- Wrote press releases for distribution to local and county newspapers.- Analysed social media metrics in order to maximize engagement rates. Show less

Boston

- Conducted research related to the Senator’s interest on policy issues, e.g. sustainable energy, gun control laws, raising the minimum wage. - Wrote and tracked legislation related to labour and workforce development.- Compiled reports such as one on the positive and negative impact that raising the minimum wage could have on the Massachusetts economy.- Directing office communication by updating the Senator’s social media and wrote articles on behalf of the Senator for distribution… Show more - Conducted research related to the Senator’s interest on policy issues, e.g. sustainable energy, gun control laws, raising the minimum wage. - Wrote and tracked legislation related to labour and workforce development.- Compiled reports such as one on the positive and negative impact that raising the minimum wage could have on the Massachusetts economy.- Directing office communication by updating the Senator’s social media and wrote articles on behalf of the Senator for distribution to local media.- Wrote testimony for the Senator's sponsored bills that were to be heard in Committee.- Attended conferences/Committee hearings on behalf of the office.- Handled constituent inquiries swiftly via phone, email or in person by conveying an understanding of their needs. Show less

St. Patrick Street, Cork

- Operated as a customer facing representative and being the first point of contact for customers by phone.- Adhered to the best possible standards of customer service in advising customers with book queries on the floor, answering the phone, taking online orders and placing customer orders.- Analysed sales trends on the floor to estimate stock needed.- Acted on observations made and merchandised stock accordingly.- Had authority for the maintenance and reconciliation of cash… Show more - Operated as a customer facing representative and being the first point of contact for customers by phone.- Adhered to the best possible standards of customer service in advising customers with book queries on the floor, answering the phone, taking online orders and placing customer orders.- Analysed sales trends on the floor to estimate stock needed.- Acted on observations made and merchandised stock accordingly.- Had authority for the maintenance and reconciliation of cash and cashing up at night. Show less

Innishannon, Co. Cork

Updated Excel sheets and generated production reports.Input data and performed various other administrative duties.

Master Of Business Administration - Mba, Business, 1H

International Corporate Strategy, Information Systems Frameworks, Services Marketing Management, Applied Corporate Strategy. Wrote.

Mbs International Public Policy & Diplomacy, 2H1

Overall result acheived was Second Class Honours Grade 1 (2H1) which was maintained throughout the duration of the course. The course.

Bachelor'S Degree, (English, Computer Science), 2H1

Activities and Societies: Amnesty International Society, International Relations Society, Hurling Club, Football Club. Overall result.

Leaving Certificate