Managing hardware maintenance vendors and suppliers for 7-11’s 8000+ North American stores POS systems and all supporting hardware. Working closely with vendors to meet contractual requirements for store hardware replacement. • Implemented improvement plans with maintenance vendors to meet contractual service level agreement requirements.• Manage daily meetings between 7-11 and vendors to provide updates to current projects.• Deliver weekly updates to the stakeholders / executives at 7-11 on field maintenance initiatives and vendor contractual compliance. • Functional expert for credit card payment system improvements and hardware development.

IT Manager - Store and Corporate SystemsManaged a team of 4 developers and 2 contractors for multiple custom and purchased software applications to support the business. Worked with the business in 3 major areas within the company, HR, Finance and Stores for all IT software and application needs. Responsible for software enhancements and upgrades, developing new custom software applications, implementing new software applications. IT manager responsible for implementing Ultimate Software Cloud Solution for HR and payroll system for over 9000 employees. Responsible for developing Cognos BI custom reports for analysis of system data. Developed custom inhouse software tools for scheduling and time clocks for use in all store locations. Project Manager responsible for developing custom android based mobile application for 700+ stores to receive, price, transfers and view inventory levels within each store. Application designed with ability to function on or off the network with no interruption to the end user.Project Manager for conversion and implementation of CoStar Real Estate Lease Accounting software package to manage 1000+ company leases to meet the new GAP rules.Partnered with the store operations team to develop multiple custom software packages and reporting tools to manage the stores. In-house software applications/functions include: Store visit reporting, POS email collection, OSHA compliance library, store advance shipping notifications, SSRS store reporting dashboard with multiple report options, merit increase application.Project Manager for developing store scheduling application for all locations. Functions of application included maintaining local store employee PTO requests, tracking payroll budgets by location, compliant with all state and local jurisdiction hourly requirements and approval function for upper management for completed schedules.Project Manager for developing data warehouse for 30 million store level transactions annually.

IT Manager - Development Manager of Point of Sale Applications Managed a team 4 developers responsible for all POS applications and supporting systems globally. Worked with business partners in the 3 global regions to develop solutions to meet the changing needs of the business. Responsible for requirements gathering, developing, test plans, and user acceptance before delivering system changes to production. Maintained configuration for 500+ global stores on 2 variations of POS software. SAP POS and Wincor TP.net.

Lead the team that managed 2nd and 3rd level support for the POS applications in 600 retail locations. Managed and trained a team of 4 POS support specialists in North America. Developed support documentation materials for 1st, 2nd and 3rd level support. Responsible for training and weekly meetings with outsourced 1st level support. - Provided 24/7 2nd and 3rd level POS support for all global regions. - Managed POS Lab supporting DEV and QA environments with 50 plus POS test terminals.- Scripted Automated testing for SAP POS using QuickTest Pro (QTP), Business Process Testing (BPT) and Quality Center (QC) to automate Point of Sale (POS) for 7 countries.- Managed all POS systems configuration testing, user acceptance, support and configuration documentation for audit purposes.- Maintained a POS testing library of 800 regression test cases and 300 integration test cases for each of the 21 countries supported by the team.

Master data lead for the SAP POS 2.1 implementation and Legacy POS systems expert. Responsible for performing business analysis on blueprint documents to fully meet the customers’ requirements. Maximized POS efficiency to have a positive impact on current business processes. Full cycle of implementation of POS system in 12 countries supporting 9 different language configurations.

Created a new team of 3 to support all aspects of SAP Retail Master Data and IDOC handling. Developed best practices to support the growing business. Created and delivered all documentation to support all system master data. Subject matter expert on all SAP Retail Modules (Master Data, Pricing, Forecasting & Replenishment, Allocation) and BW Retail Reporting.

Business Lead for the implementation of SAP Retail. Major contributor to the Project RFP due to the extensive background in Retail back office systems. Worked closely with all contractors on the project to deliver a full ERP system.

Managed a team of 8 planners and analysts in the retail team responsible for watches, sunglasses and jewelry. The team was responsible for full price and outlet channels in US, Canada, UK and Australia. Retail team lead for the SAP AFS project.

Managed team responsible for planning and allocation of watches and sunglasses for 110 stores in North America.

Responsible for the inventory selection, planning of a 60 store specialty retail chain in the United States. Purchased products from more than 400 vendors from all over the world.