Shane Crosbie Email & Phone Number

London, GB

• At Powervault, I contributed to the mission of a sustainable net-zero carbon future by managing and growing the Approved Installer Network, increasing B2B revenues, and providing sales support across channels..
• Manage and grow Approved Installer Network
• Increase B2B revenues and support marketing efforts
• Conduct training sessions and arrange meetings with potential customers
• Handle inbound inquiries and manage sales pipelines
• Contribute to marketing channel development and overall sales process

Watford, England, United Kingdom

• As a claims handling specialist, I proactively managed clients' insurance claims, ensuring timely resolutions and adherence to industry standards. I maintained compliance with regulations and company policies, while.
• Assist clients with insurance claims presentation
• Demonstrate technical knowledge in key business categories
• Negotiate claim settlements with claimants, insurers, and loss adjusters
• Pursue early policy coverage and prompt claim resolution
• Manage claims portfolio proactively and with high technical standards

Harrow, England, United Kingdom

• As an Office Manager at Transport Exchange Group, I provided comprehensive administrative support, coordinated office activities, managed records, and maintained social media presence. As an Account Manager, I advised.
• Assist Senior Management team with administrative tasks
• Handle incoming calls, customer inquiries, and prioritize tasks
• Manage finance and accounts administrationOffice Coordination:
• Ensure efficiency and compliance with company and industry policies
• Coordinate agendas, travel arrangements, and appointments for Directors

Harrow, England, United Kingdom

• Trusted Advisor:
• Advise customers on supply chain matters
• Drive value with creative platform usage and supply chain expertiseBusiness Reviews:
• Create and deliver polished customer business reviewsRelationship Management:
• Nurture relationships and drive growth within customer organizations
• Execute TEG service delivery modelProduct Feedback & Coordination:

Colindale, England, United Kingdom

Maintaining up to date knowledge of all regulatory and compliance changes evidencing the ability to apply this knowledge whilst identifying customer needs.Accurately updating customer account information, ensuring accuracy and integrity of data, and reducing the age of both outstanding balances and disputes.Liaising with external industry bodies and third.

Colindale, England, United Kingdom

One of eight key Multi Skilled people in the business (1100 Staff) trained in mobile, home phone & broadband, gas, electricity & cashback card.Provide support to team membersManage and improve the performance of team membersProvide monthly performance reporting documentsDevelop and document processes (in line with industry regulation)Drive change.

Colindale, England, United Kingdom

First to receive calls in identifying customer’s query.KPI’s were 70% first call resolution, with the other 30% expected to be escalated to the relevant team, calls-per-hour, and customer satisfaction.Taking ownership for sharing my learnings and experience to support others daily.Organising and assessing my priorities throughout the day – keeping my word.

Colindale, England, United Kingdom

As a Service Administrator my aim was to support the operations team and problem solve for our customers, ensuring they had accurate bills each month and ensuring the efficiency of back-office processes.Key ResponsibilitiesProviding the UW brand of customer service to all customers, internal teams, and third-party industry partners.Resolve application and.