Shane Daffodil Alfaro

Shane Daffodil Alfaro Email and Phone Number

Chief of Operations @ Four13 Group
Central Visayas, Philippines
Shane Daffodil Alfaro's Location
Metro Cebu, Philippines
Shane Daffodil Alfaro's Contact Details

Shane Daffodil Alfaro work email

Shane Daffodil Alfaro personal email

n/a
About Shane Daffodil Alfaro

• Inventor of U.S Patents USD842864S1 and USD842865S1.• One (1) year of experience as an Information Architect (stretch assignment).• Four (4) years of experience as a Lead Information Development Analyst (stretch assignment).• 10 years of experience in quality assurance for external and internal articles and documents.• 12 years of experience in an IT industry handling solutions and software, technical and networking products, knowledge base management processes, and technical documentations.• Handles software content development and management of process documents and content management process plan.• Project and product management, from conceptualization, production and implementation increasing efficiency, driving customer success, scalability and cross-functional team engagement.• Consistent outstanding performer.

Shane Daffodil Alfaro's Current Company Details
Four13 Group

Four13 Group

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Chief of Operations
Central Visayas, Philippines
Website:
four13group.com
Employees:
46
Shane Daffodil Alfaro Work Experience Details
  • Four13 Group
    Chief Of Operations
    Four13 Group
    Central Visayas, Philippines
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  • Four13 Group
    Director Of Technical Delivery
    Four13 Group Oct 2024 - Present
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  • Four13 Group
    Delivery Manager
    Four13 Group May 2024 - Oct 2024
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  • Lexmark
    Project Manager
    Lexmark Jul 2022 - Sep 2024
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  • Lexmark International (Asia Pacific)
    Knowledge Integrator
    Lexmark International (Asia Pacific) Oct 2015 - Jul 2022
    • Strategizes Information Development deliverables, utilizing content reuse and minimalism as an Information Architect (stretch assignment).• Leads as the Information Development Analyst (stretch assignment).• Owns and manages multiple technical documents for various serviceability, and embedded systems and solutions products.• Owns and manages white paper and software help for drivers.• Collaborates closely with Project Owners, Project Managers, Marketing, and Developers towards a solution’s lifecycle.• Applies Agile methodology for every software release.• Develops Software and Solutions process documentation.
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  • Concentrix
    Web Content Developer Ii
    Concentrix Jun 2013 - Oct 2015
    • Handles Knowledge Management tools and related networking products.• Delivers accuracy and timeliness of project-based initiatives and various product launches.• Verifies clarity, completeness, accuracy, and quality of all technical documentation.• Manages internal knowledge base tool of product support representatives.• Maintains high average helpfulness index of all knowledge base articles.• Leads various product launches and preparation of necessary internal and external tools.
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  • Concentrix
    Web Content Developer I
    Concentrix Jun 2010 - Jun 2013
    • Wrote edited, indexed, and revised a variety of technical, user documentation such as articles, reports, tables, and other documentations related to Knowledge Management products for IT companies.• Assisted in developing content for comprehensive web-based resource product.• Conducted tools training to new hires.
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  • Concentrix
    Product Support Representative
    Concentrix Sep 2008 - Jun 2010
    • Handled inbound calls; identified the main problem and provided step by step network troubleshooting instructions for networking products.• Pitch and charge upseller of value added service.
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  • Concentrix
    Customer Service Representative
    Concentrix May 2008 - Sep 2008
    • Handled inbound calls; walking customers through running setup software for qualified products.• Qualified out of warranty products for extended premium support.
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Shane Daffodil Alfaro Skills

Technical Support Troubleshooting Project Management Customer Service Customer Experience Customer Satisfaction Web Content Management Technical Writing Team Management Product Support Training Seo Process Improvement Call Centers Management Team Leadership Web Content Writing Editing Crm Vendor Management Product Management Bpo Product Launch Business Process Outsourcing

Shane Daffodil Alfaro Education Details

Frequently Asked Questions about Shane Daffodil Alfaro

What company does Shane Daffodil Alfaro work for?

Shane Daffodil Alfaro works for Four13 Group

What is Shane Daffodil Alfaro's role at the current company?

Shane Daffodil Alfaro's current role is Chief of Operations.

What is Shane Daffodil Alfaro's email address?

Shane Daffodil Alfaro's email address is sh****@****ark.com

What schools did Shane Daffodil Alfaro attend?

Shane Daffodil Alfaro attended University Of The Philippines.

What skills is Shane Daffodil Alfaro known for?

Shane Daffodil Alfaro has skills like Technical Support, Troubleshooting, Project Management, Customer Service, Customer Experience, Customer Satisfaction, Web Content Management, Technical Writing, Team Management, Product Support, Training, Seo.

Who are Shane Daffodil Alfaro's colleagues?

Shane Daffodil Alfaro's colleagues are Harvey Kaine Lagura, Jordanna Dizon, Jib Baldove, Glynn Pupa, Arthur Paul Monteclar, Rommel Peñaflor, Abner Mabunga Jr..

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