Implement best practices in investigative work to achieve required metrics for accuracy and customer experience.Go above and beyond required responsibilities in order to ensure unified communication in the work environment and lead weekly team meetings.Restrict and analyze accounts that may pose a security risk to end-users as well as prevent release of information that could negatively impact business processes.Detect fraudulent activity and implement appropriate measure to prevent further losses from fraudulent accounts, saving Capital One approximately $320,000 per month in fraudulent activity.Voluntarily assist leadership to gain project coordination and management experience as well as assist with team activities.Provide assistance and exemplify leadership qualities to act as a role model for peers seeking guidance on a daily basis in regards to customer experience and regulatory compliance.

Troubleshoot hardware and software issues over the phone and on-site using remote support when necessary.Track and update system issues using multiple ticketing systems (Parature, Zoho, etc.).Assemble PCs in a timely and meticulous manner, ensuring PCs were shipped to customers by the estimated deadline.Over 500 Windows Operating System Installs (Win7 & Win8/8.1).Assist customers in choosing appropriate hardware options for new PCs or upgrades for older PCs.