Responsible for demonstrating and ensuring all employees in branch location provide excellent customer service. Manages the teller and banker services function to ensure prompt and efficient transaction processing and the generation of sales through quality referrals. Managing branch around risk points, including training, coaching and enforcing of banking laws and regulations along with policies and procedures. Responsible for developing, managing and retaining client relationships. Researches, recognizes, corrects and prevents errors with teller and banker transactions and interactions. Manages daily/weekly/monthly/quarterly/annually compliance control tasks as well as coaching compliance around risk points. Ensures all policies and procedures are being followed accurately along with implementing practices and procedures to assure the branch is compliant with US Bank regulations including applicable federal, state and local laws/regulations. Maintaining branch revenue, sales and service goals. Hiring, coaching, training, and developing team membersLeading branch huddles in order to keep team members up to date on products, services, promotions, policies and procedures. Managing numerous administrative duties. Managing and assisting in the responsibility of monitoring and executing RQA Audit processes. Assisting consumer and business customer with many types of transactions including opening accounts, loan/credit products, mortgages and wire transfersSales coaching. Creating and implementing weekly schedules to ensure excellent customer experience is provided as well as ensuring appropriate team members are working in correct areas to allow access to of dual control facilities.

Cash register, customer service, product knowledge, till count, POS, cash deposit, inventory, stocking, cleaning

cashier, customer service, inventory, stocking, product knowledge, meat counter, cleaning