Shane W.
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Shane W. Email & Phone Number

Technical Support | Team Lead | Customer Support Success | Escalated Support at AgencyAnalytics
Location: Mountrath, County Laois, Ireland 11 work roles 1 school
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✓ Verified May 2026 3 data sources Profile completeness 100%

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Current company
Role
Technical Support | Team Lead | Customer Support Success | Escalated Support
Location
Mountrath, County Laois, Ireland
Company size

Who is Shane W.? Overview

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Quick answer

Shane W. is listed as Technical Support | Team Lead | Customer Support Success | Escalated Support at AgencyAnalytics, a company with 26 employees, based in Mountrath, County Laois, Ireland. AeroLeads shows a matched LinkedIn profile for Shane W..

Shane W. previously worked as Support Team Lead at Agencyanalytics and Technical Support at Wp Engine. Shane W. holds Certificate, Business Management And Digital Marketing from Dublin Business School.

Company email context

Email format at AgencyAnalytics

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AgencyAnalytics

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Profile bio

About Shane W.

Experienced Technical Support Team Leader with a 7+ year background in providing the highest quality front-line support in a call centre setting. Adept at implementing process improvements and fostering positive employee relationships to optimise team performance. Excellent communication and problem-solving skills, combined with a passion for delivering top-notch support to ensure customer satisfaction and business success.

Listed skills include Computer Savvy, Adobe Creative Suite, Great Troubleshooting Skills, Microsoft Technologies, and 32 others.

Current workplace

Shane W.'s current company

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AgencyAnalytics
Agencyanalytics
Technical Support | Team Lead | Customer Support Success | Escalated Support
toronto, ontario, canada
Employees
26
AeroLeads page
11 roles

Shane W. work experience

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Support Team Lead

Current

County Laois, Ireland

Sep 2024 - Present

Technical Support

Remote

In my role, I leverage my expertise in bash scripting and WP-CLI to diagnose and resolve technical problems efficiently. Whether it's helping clients optimize their websites, navigate plugin conflicts, or improve site performance, I'm committed to delivering exceptional customer service and ensuring our clients' WordPress sites run smoothly.My daily.

Nov 2023 - Sep 2024

Team Lead - Shopify Plus

County Laois, Ireland

As a people leader, my role is to ensure that my team and I are providing a white-gloved enterprise level service to some of Shopify's largest merchants.My general day-to-day tasks involve ensuring my team are hitting our KPI's and OKR's. As this is a remote position I have become more than accustomed to working on projects in an asynchronous way. My goal.

Aug 2021 - Jul 2023

Technical Merchant Support

Ireland

As an experienced Escalated Support Specialist, I have a strong background in using SQL and Splunk to identify issues reported by our clients. In my previous role, I provided exceptional internal support to Specialists and Advisors when they encountered complex issues. My communication skills were essential as I managed communication with clients through.

Dec 2019 - Aug 2021

Plus Support Specialist

Ireland

Working closely with merchants on the Shopify Plus plan, I provide custom tailored support and advice which meets and surpasses their expectations.Typical tasks include:* Troubleshooting platform issues* Guiding staff through Shopify's analytics section* Working with Shopify Flow, and helping to find the best possible flow to maximise efficiency. Doing so.

Aug 2018 - Dec 2019

Merchant Success Guru (Support Advisor)

Remote

Dec 2017 - Aug 2018

Booking Agent

Harringtons Bookmakers

County Laois, Ireland

Oct 2017 - Dec 2017

Caregiver

At Home Caregiver

Ireland

Jul 2013 - Jan 2017

Sales Assistant

Cost Plus Sofas
  • Position: Sales Assistant - Key HolderDescription: My time in Cost Plus Sofas has been very beneficial for my retail skills. My tasks included the following:
  • Responsible for opening and closing the store.
  • Daily, weekly, monthly and yearly sales targets based on value.
  • Handling the stores’ cash.
  • Banking said cash.
  • Recording and distributing training videos throughout the company for new staff members.
Jul 2011 - Jul 2013

Sales Assistant

Harry Corry

Position: Sales Assistant.Description: This was my first sales role. It involved selling home décor products, along with suitable add-ons. I was required to meet daily, weekly and monthly sales targets.

Apr 2008 - Jul 2011
Team & coworkers

Colleagues at AgencyAnalytics

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1 education record

Shane W. education

FAQ

Frequently asked questions about Shane W.

Quick answers generated from the profile data available on this page.

What company does Shane W. work for?

Shane W. works for AgencyAnalytics.

What is Shane W.'s role at AgencyAnalytics?

Shane W. is listed as Technical Support | Team Lead | Customer Support Success | Escalated Support at AgencyAnalytics.

Where is Shane W. based?

Shane W. is based in Mountrath, County Laois, Ireland while working with AgencyAnalytics.

What companies has Shane W. worked for?

Shane W. has worked for Agencyanalytics, Wp Engine, Campus Oil Ltd (Certa Ireland), Shopify, and Harringtons Bookmakers.

Who are Shane W.'s colleagues at AgencyAnalytics?

Shane W.'s colleagues at AgencyAnalytics include Colin Smith, Andrew Revoy, John Sexon, Mike Monaghan, and Rosemera Seet.

How can I contact Shane W.?

You can use AeroLeads to view verified contact signals for Shane W. at AgencyAnalytics, including work email, phone, and LinkedIn data when available.

What schools did Shane W. attend?

Shane W. holds Certificate, Business Management And Digital Marketing from Dublin Business School.

What skills is Shane W. known for?

Shane W. is listed with skills including Computer Savvy, Adobe Creative Suite, Great Troubleshooting Skills, Microsoft Technologies, Web Design, Adobe Design Programs, Creative Writing, and Html Scripting.

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