Shane W. Email & Phone Number

County Laois, Ireland

County Laois, Ireland

Remote

In my role, I leverage my expertise in bash scripting and WP-CLI to diagnose and resolve technical problems efficiently. Whether it's helping clients optimize their websites, navigate plugin conflicts, or improve site performance, I'm committed to delivering exceptional customer service and ensuring our clients' WordPress sites run smoothly.My daily responsibilities include:Providing real-time technical support to customers via chat, phone, and email.Troubleshooting and… Show more In my role, I leverage my expertise in bash scripting and WP-CLI to diagnose and resolve technical problems efficiently. Whether it's helping clients optimize their websites, navigate plugin conflicts, or improve site performance, I'm committed to delivering exceptional customer service and ensuring our clients' WordPress sites run smoothly.My daily responsibilities include:Providing real-time technical support to customers via chat, phone, and email.Troubleshooting and resolving WordPress-related issues using WP-CLI and bash.Guiding clients through the use of WP Engine tools and features.Collaborating with other team members to share knowledge and improve our support processes.Staying up-to-date with the latest WordPress developments and industry best practices. Show less

Portlaoise, County Laois, Ireland

County Laois, Ireland

As a people leader, my role is to ensure that my team and I are providing a white-gloved enterprise level service to some of Shopify's largest merchants.My general day-to-day tasks involve ensuring my team are hitting our KPI's and OKR's. As this is a remote position I have become more than accustomed to working on projects in an asynchronous way. My goal is to not micro-manage my team, but to guide them on their professional journey by providing support, and ensure that they have all… Show more As a people leader, my role is to ensure that my team and I are providing a white-gloved enterprise level service to some of Shopify's largest merchants.My general day-to-day tasks involve ensuring my team are hitting our KPI's and OKR's. As this is a remote position I have become more than accustomed to working on projects in an asynchronous way. My goal is to not micro-manage my team, but to guide them on their professional journey by providing support, and ensure that they have all the resources they need to meet complete daily tasks. Show less

Ireland

As an experienced Escalated Support Specialist, I have a strong background in using SQL and Splunk to identify issues reported by our clients. In my previous role, I provided exceptional internal support to Specialists and Advisors when they encountered complex issues. My communication skills were essential as I managed communication with clients through Zendesk email tickets. I take pride in maintaining high levels of merchant satisfaction, as evidenced by consistently positive feedback on… Show more As an experienced Escalated Support Specialist, I have a strong background in using SQL and Splunk to identify issues reported by our clients. In my previous role, I provided exceptional internal support to Specialists and Advisors when they encountered complex issues. My communication skills were essential as I managed communication with clients through Zendesk email tickets. I take pride in maintaining high levels of merchant satisfaction, as evidenced by consistently positive feedback on CSAT surveys. I am passionate about delivering exceptional customer service and ensuring that our clients receive the best support possible. Show less

Ireland

Working closely with merchants on the Shopify Plus plan, I provide custom tailored support and advice which meets and surpasses their expectations.Typical tasks include:* Troubleshooting platform issues* Guiding staff through Shopify's analytics section* Working with Shopify Flow, and helping to find the best possible flow to maximise efficiency. Doing so drastically cuts down the need for manual tasks. * Hosting internal presentations, where I introduce new trainees to… Show more Working closely with merchants on the Shopify Plus plan, I provide custom tailored support and advice which meets and surpasses their expectations.Typical tasks include:* Troubleshooting platform issues* Guiding staff through Shopify's analytics section* Working with Shopify Flow, and helping to find the best possible flow to maximise efficiency. Doing so drastically cuts down the need for manual tasks. * Hosting internal presentations, where I introduce new trainees to Shopify Plus support* Working closely with our escalated support teams to find a timely resolution * Reading situations, and using that information to decide on the best course of action to assist our merchants in hitting their target, whatever that may be. Using the information to predict and prevent further related problems. Show less

Remote

County Laois, Ireland

Ireland

Position: Sales Assistant - Key HolderDescription: My time in Cost Plus Sofas has been very beneficial for my retail skills. My tasks included the following:• Responsible for opening and closing the store.• Daily, weekly, monthly and yearly sales targets based on value. • Handling the stores’ cash.• Banking said cash.• Recording and distributing training videos throughout the company for new staff members.• Writing and distributing a training manual throughout the… Show more Position: Sales Assistant - Key HolderDescription: My time in Cost Plus Sofas has been very beneficial for my retail skills. My tasks included the following:• Responsible for opening and closing the store.• Daily, weekly, monthly and yearly sales targets based on value. • Handling the stores’ cash.• Banking said cash.• Recording and distributing training videos throughout the company for new staff members.• Writing and distributing a training manual throughout the company for the benefit of new staff.• Responsible for providing after sales service for customers on my account. Show less

Position: Sales Assistant.Description: This was my first sales role. It involved selling home décor products, along with suitable add-ons. I was required to meet daily, weekly and monthly sales targets.