Shanee B. Email & Phone Number

Baltimore, MD, US

Hanover, MD, US

• Executed full-cycle migration of learning management system (LMS) data, supporting the transition of 40,000 users from a legacy system to an upgraded platform.
• Developed and deployed data migration scripts and automation tools to streamline data extraction and ensure data accuracy.
• Collaborated closely with LMS administrators and cross-functional teams to configure core LMS functionalities and resolve migration-related issues.
• Created and implemented testing plans, conducting both technical and manual tests to validate data integrity and functionality post-migration.
• Demonstrated strong communication and self-starter skills, coordinating independently in a fully remote role to meet project milestones.

Fairfield, NJ, US

• Managed data migration from the hotel legacy system to Synxis PM, Synxis CR, and Opera Cloud.
• Provided system troubleshooting and support.
• Trained four team members.
• Coordinated migration documentation and schedules.
• Achieved a 95% customer satisfaction rate during migrations.
• Communicated migration timelines and managed hotel participation.

Austin, Texas, US

• Configured Hotel PMS systems to hotel specifications.
• Trained over 25+ hotel staff on system operations.
• Managed hotel systems from training to production.
• Acted as a Subject Matter Expert (SME) for product questions, issues, or escalations.
• Assisted hotel management with troubleshooting and maximizing operational benefits.
• Successfully completed 100% of implementations ahead of schedule.

Mclean, Virginia, US

• Increased customer satisfaction ratings by 20%.
• Promoted within 3 months based on performance.
• Managed weekly profits and cash transactions.

Austin, Texas, US

• Configured Hotel PMS systems and trained hotel staff.
• Provided hardware and software installations.
• Collaborated with 20+ hotels for successful launches.
• Led a project within the first 90 days of employment.
• Assisted hotel management with troubleshooting and achieving financial benefits.
• Achieved a 90% conversion rate for system upgrades.

Chicago, IL, US

• Balanced reports and managed revenue.
• Trained new staff and managers on the Hotel POS system.
• Supervised Guest Services Representatives.
• Conducted nightly audits and reconciled bank deposits.
• Maintained a 98% accuracy rate in nightly audits.

Stillwater, Oklahoma, US

• Provided quality customer service to 100+ guests weekly.
• Assisted with guest complaints, questions, and billing inquiries.
• Supported Sales and catering staff.
• Used up-selling techniques to maximize room occupancy.
• Increased room occupancy rates by 15%.

Mclean, Virginia, US

• Provided quality customer service to 100+ guests weekly.
• Recognized as a Top Performing Agent for conversion ratios.
• Onboarded and trained 20+ new hires.
• Updated department checklists and procedures.
• Improved front desk conversion rates by 25%.