Shanee B. Email & Phone Number

Baltimore, Md, Us

Hanover, Md, Us

• Executed full-cycle migration of learning management system (LMS) data, supporting the transition of 40,000 users from a legacy system to an upgraded platform.• Developed and deployed data migration scripts and automation tools to streamline data extraction and ensure data accuracy.• Collaborated closely with LMS administrators and cross-functional teams to configure core LMS functionalities and resolve migration-related issues.• Created and implemented testing plans, conducting both technical and manual tests to validate data integrity and functionality post-migration.• Demonstrated strong communication and self-starter skills, coordinating independently in a fully remote role to meet project milestones.

Fairfield, Nj, Us

• Managed data migration from the hotel legacy system to Synxis PM, Synxis CR, and Opera Cloud.• Provided system troubleshooting and support.• Trained four team members.• Coordinated migration documentation and schedules.• Achieved a 95% customer satisfaction rate during migrations. • Communicated migration timelines and managed hotel participation.• Collaborated with technology vendors for successful data migrations.• Imported data into Excel for migrations and supported colleagues with Opera Cloud projects.• Provide support after Hotel Go-Live.• Provided overnight support and training to 12 hotels that launched on the same day.

Austin, Texas, Us

• Configured Hotel PMS systems to hotel specifications.• Trained over 25+ hotel staff on system operations.• Managed hotel systems from training to production.• Acted as a Subject Matter Expert (SME) for product questions, issues, or escalations.• Assisted hotel management with troubleshooting and maximizing operational benefits.• Successfully completed 100% of implementations ahead of schedule.• Received a spot bonus for exceptional performance in creating customized procedure updates.

Mclean, Virginia, Us

• Increased customer satisfaction ratings by 20%.• Promoted within 3 months based on performance.• Managed weekly profits and cash transactions.

Austin, Texas, Us

• Configured Hotel PMS systems and trained hotel staff.• Provided hardware and software installations.• Collaborated with 20+ hotels for successful launches.• Led a project within the first 90 days of employment.• Assisted hotel management with troubleshooting and achieving financial benefits.• Achieved a 90% conversion rate for system upgrades.

Chicago, Il, Us

• Balanced reports and managed revenue.• Trained new staff and managers on the Hotel POS system.• Supervised Guest Services Representatives.• Conducted nightly audits and reconciled bank deposits.• Maintained a 98% accuracy rate in nightly audits.

Stillwater, Oklahoma, Us

• Provided quality customer service to 100+ guests weekly.• Assisted with guest complaints, questions, and billing inquiries.• Supported Sales and catering staff.• Used up-selling techniques to maximize room occupancy.• Increased room occupancy rates by 15%.

Mclean, Virginia, Us

• Provided quality customer service to 100+ guests weekly.• Recognized as a Top Performing Agent for conversion ratios.• Onboarded and trained 20+ new hires.• Updated department checklists and procedures.• Improved front desk conversion rates by 25%.