While I was working at Hendersons greeting, I assisted in conducting customer research for targeting and positioning and developed sales presentations for senior managers.I also implemented direct sales campaigns for garnering additional sales.Key Achievements:- Collaborated with Manager, planning lead generation and account maintenance strategies.- Working with the management team to increase customer satisfaction by 20%.- Addressing customer service inquiries 10% quicker.

As retail assistant at TK Maxx Australia, I provided superior customer service by identifying root causes and serving the customers in a timely manner.My other responsibilities included - handling payments, assisting customers with inquiries and promoting products and services to the customers.Key Achievements:- Using skills developed to display products which saw a 15% increase in sales.- Working with the management team and customers to decrease customer complaints by 30% over a 12 month period.