Shaneece Dixon Email & Phone Number

United States

United States

• Providing Helpdesk Support for providers, office staff, and pharmaceutical clients.• Submitting daily and weekly reports of patient iAssist submissions for pharmaceutical clients.• Responding promptly to users in Salesforce's LiveChat feature.• Troubleshooting technical issues with AssistRx employees, healthcare providers, and patients.• Submitting technical and drug workflow issues via Jira/Salesforce for IT and Development teams.• Positively communicating and interacting with other departments within AssistRx for utilization support.

Ocoee, Fl

• De-escalating and resolving issues for high-priority customers that have contacted the company's corporate executives.• Assigning and monitoring escalation cases to report to the Better Business Bureau.• Assisting Home Delivery customers with tracking and placing new furniture orders, contacting freight delivery carriers to schedule delivery & pickup appointments and coordinate levels of delivery services, contacting vendors regarding product inquiries, inventory and parts requests, and educating customers on policies and products.• Providing support in training and development for new hires.• Providing support for other Customer Service representatives.

Ocoee, Fl

• Providing telephone, internet chat and/or email support for incoming customer inquiries related to registries, orders, product inquiries, and general store policies. • Navigating through multiple technological tools (i.e. The Beyond Store, Enterprise Order Management, ClientLine, and Oracle) within the network environment.• Discussing features and benefits of products to customers in order to create sales.• Create higher fulfilling registries based on recommendations provided to customer.• Placing new orders for customers from Bed Bath & Beyond and buybuyBABY.• Monitoring and documenting what occurred on all calls in various ticketing\documentation systems (i.e. TBS, MiaRec, JIRA, Enterprise Order Management, ClientLine, and Clarify).

Orlando, Florida Area

• Creating and posting job listings for Tag & Title Clerk positions. • Taking weekly meeting minutes for both employee and manager meetings. • Writing and editing sections of organization’s employee manual. • Scheduling meetings and appointments with banking institutions and auto tag & title industry-related executives. • Ordering office supplies and researching information on tax collector offices and Voiceover Internet Protocol Systems (VOIPs).

Orlando, Florida Area

• Monitoring customer service and insurance sales calls to ensure compliance and assist in protecting Medicare beneficiaries' personal health information.• Assessing customer service and sales calls based on eHealth's standards.• Providing information to Blue Cross Blue Shield of New Jersey members related to plan benefits, medical claims, and enrollment inquiries.

Orlando, Florida Area

• Designing and editing the monthly newsletter with Adobe InDesign and Photoshop CS6.• Processing membership for female veterans/female family members of veterans and assisting units/members with related issues.• Training volunteers and new employees on membership processing on the ALAMIS site.• Processing online orders and refunds via WordPress and First Data.• Editing the ALAFL.org website by using WordPress.Handling office tasks and data entry.• Providing customer service to over 200 Auxiliary Units within the state of Florida.

Orlando, Florida Area

• Designing and editing the monthly Family Tree newsletter with Adobe InDesign and Photoshop CS6.• Processing membership for female veterans/female family members of veterans and assisting units/members with related issues.• Editing the ALAFL.org website by using WordPress.• Handling office tasks and data entry.• Providing customer service to over 200 Auxiliary Units within the state of Florida.

Orlando, Florida

• Providing over 250 Auxiliary members with assistance on membership, events and other necessities to help them serve veterans and their families within the state of Florida.

Orlando, Florida

• Trained over 35 volunteers to help over 150 1st & 2nd graders improve their reading skills.• Recruit potential volunteers through local colleges/universities, community events and service organizations.• Create, write and edit volunteer training resources, newsletters, flyers and other outreach materials.• Assist with grant writing and gathering program metrics.• Update Foundation for Orange County Public Schools’ Facebook and LinkedIn pages.• Serve as liaison between the City of Orlando and the Foundation for Orange County Public Schools.

Orlando, Florida Area

• Edited written copy and market reports on clients in the pharmaceutical industry. • Conducted research on various drug delivery pharmaceutical companies. • Attended various meetings related to creative briefs, marketing and PR strategies for the company.

Gainesville, Florida Area

• Interviewed sources for local arts and entertainment stories.• Researched various topics for story content via the Internet. • Reported, wrote and took photos for the Avenue section of the paper.

Gainesville, Florida Area

• Recorded sound bites and other audio for publication’s first monthly salon event.• Conducted interviews with sources for stories and blurbs.• Researched subject matter for story content.• Wrote feature content for magazine.

Gainesville, Florida Area

• Received over 300 views on Storify for live tweet report on 2013 Gainesville mayoral candidate forum.• Anchored, wrote, edited and produced 90-second spot news pieces for Afternoon News in 90 webcast.• Wrote content for WUFT.org relating to local news and education in North Central Florida.

Gainesville, Florida Area

• Led a team of six volunteer broadcasters to read news articles for visually-impaired listeners of the Radio Reading Service's On Topic segment.• Researched and read articles related to current events over the radio.• Coordinated topics with volunteers for weekly shows.

Gainesville, Florida Area

• Wrote and edited video footage, press releases and WordPress blog posts for website.• Used Hootsuite to promote events and discuss nonprofit issues on Twitter, Facebook & WordPress.• Contacted media, business entities and university professors and students to promote NCNCF events.

Gainesville, Florida Area

• Conducted telephone surveys on behalf a number of clients (i.e. Florida Agency for Healthcare Administration, UF Physicians, Florida Department of Health) for UF's Survey Research Center. • Helped Center reach its monthly goals for various surveys. • Maintained monthly productivity of at least 83 percent.

Gainesville, Florida Area

• Wrote in-depth feature pieces on nonprofits such as the Sebastian Ferrero Foundation and the Child Advocacy Center.• Researched subject matter for story content.

Gainesville, Florida Area

• Contacted University of Florida alumni and friends to raise over $3,000 for programs and colleges.• Updated prospects on latest university news.

Gainesville, Florida Area

• Wrote, edited and designed content for employee newsletter.• Contacted donors, businesses and friends of CHS to help raise funds for signature event.• Contacted legislators to schedule meetings for legislative agenda.• Organized cash and in-kind donation documents for Raiser’s Edge program.

Gainesville, Florida Area

• Interviewed sources for potential local and university related news stories.• Wrote and edited timely news stories to be placed in the Alligator for publication.

Orlando, Florida Area

• Led a team of nine editors and a newspaper class (ranging from 10-20 students) to produce content for digital newspaper.• Assigned news stories relating to Valencia Community College to other editors and staff writers.• Designed, edited and wrote content using Adobe InDesign and Photoshop.

Master Of Arts - Ma, Clinical Mental Health Counseling

Bachelor Of Science (Bs), Journalism

Activities and Societies: Gator Chapter of the National Association of Black Journalists (UF NABJ), Treasurer Association of Black.

Associate Of Arts, General Studies