Shane Elwell Email & Phone Number

Portland, Maine, United States

Highlands Ranch, Colorado, United States

• Drove $3M annual savings in first year of implementation of BPM workflow platform across 10+ operational departments and contact centers, including offshore and onshore vendors.
• Increased employee job satisfaction, management confidence, and oversight with faster time to market for system and procedural change, and reductions in errors and defects following implementation of pilot course.
• Boosted compliance from 60% to 99% within 45 days through combination of operational management and system knowledge to identify quick wins, create daily reporting, and engage staff on progress, trending, and at-risk.
• Dropped cost to service loans 30% and increased average loan per employee 42% with release of new BPM platform.
• Provide technical guidance and advanced troubleshooting support throughout successful implementation of projects.
• Manage all aspects of implementation of assigned new client relationships, which also includes overseeing and monitoring bulk transfer and data-requirement timelines to ensure successful implementations.

Highlands Ranch, Colorado, United States

• Oversaw document-intake offshore model and default strategic development team with 60+ employees.
• In offshore model, managed 40+ employees processing 100,000 documents monthly.
• Transferred process worked by 50 FTE to new offshore vendor in 6 months, managing training, project management, and risk mitigation during transition.
• Managed projects, system configuration, defect resolution, and investor criteria management.
• Built, maintained, and documented investor programs and guidelines for loss mitigation.
• Created and introduced daily, weekly, and monthly reports as well as developed KPIs for document intake processes.

Highlands Ranch, Colorado, United States

• Operational management position with leadership oversight of onshore document intake processing team and default strategic development team.
• Led team of 15–20 and 2 supervisors.
• Created new strategic development team by merging 2 departments, combining skillsets and job responsibilities from support and strategic development groups.
• Developed and maintained internal tracking of all issues, resolutions, and appropriate turnaround times.
• Ensured appropriate root-cause identification was made and that resolved and affected claims were reprocessed appropriately.

Highlands Ranch, Colorado, United States

• Identified and monitored utilization and billing trends that could signal abusive practices.
• Supervised exception facility liaison team members while maximizing potential of each team member supervised.
• Created letter control team tasked with developing process of writing and sending letters to be compliant with recently released CFPB federal regulations.

Highlands Ranch, Colorado, United States

• Assisted manager with ensuring all loans were underwritten in accordance with company and investor guidelines following company’s policies and procedures.
• Made sound underwriting decisions and ensured that all decisions met legal and policy requirements.
• Performed all duties in accordance with company policies and procedures and all state and federal regulations.
• Supervised 6 onshore underwriting team members as well as 6 offshore underwriters.

Highlands Ranch, Colorado, United States

• Significantly reduced risks for company and safeguarded borrowers from excessive balances by identifying major flaw with escrow process that was doubling amounts on modifications.
• Assisted with coordinating and administering assignments, monitoring audit team progress, and creating schedules.
• Identified risks and assessed potential impact of risks on organization using risk-based approach to develop and adjust audit plans as appropriate and determine areas requiring additional analysis.
• Provided day-to-day project management oversight of internal auditors and senior internal auditors, conducted first-level reviews of work and documentation, and leveraged internal audit manager guidance as needed.
• Reviewed all forms of loss-mitigation workouts, including modifications, short sales, and deeds in lieu, for compliance and policy of federal and state regulators as well as investor guidelines.
• Audited thousands of deals monthly.

Highlands Ranch, Colorado, United States

• Researched and resolved issues that affected mortgage loan due date and created delinquent situations.
• Completed audits, drafted and sent letters, updated system of record, and maintained loans in relation to delinquent and loss-mitigation processing.
• Monitored timelines and escalations.

Highlands Ranch, Colorado, United States

• Provided customers with positive experience through can-do attitude.
• Executed company directives, policies, and procedures timely, accurately, and thoroughly.
• Communicated clearly with customers, team, and leadership.