Shane Filgo Email & Phone Number

San Diego, Ca, Us

• Presented bi-annual Business Reviews to C-level executives and developed strategic plans for continued growth with product • Lead customer success organization on Gainsight training and adoption • Identify expansion opportunities to drive revenue growth and negotiate renewals with existing customers • Managed portfolio of 17 enterprise level customers with ARR of $15M+ including numerous Fortune100 companies

• Identify, create and lead efforts to deliver value to customers by understanding their strategic outcomes, business challenges and key KPIs • Collaborate with customers to increase product usage and adoption, ensuring they achieve their desired goals • Develop success plans for customers that outline their critical success factors, metrics for success, potential issues and provide recommendations • Retained 100% renewal retention entire first year managing book of business

• Develop and execute customized program management plan to meet clients safety program objectives from development to renewal • Present data analytics highlighting program performance and financial metrics to client executives• Work cross-functionally to ensure successful execution of implementation, training and customer support

• Act as a subject matter expert for new products, consult on topics related to new product enhancements within their fleet• Oversee end-to-end administration of new product integration including database, billing and account reconciliation • Work with cross-functional teams to ensure smooth execution of installations, training and customer support • Conduct presentations to executive leadership on the migration of new hardware

Greater San Diego Area

• Train new employees on best practices on post sales client life cycle • Build out data driven reports for forecasting reports for management • Grew book of business 30%

Greater San Diego Area

• Onboard new accounts, identifying the problem they are trying to solve or the vision they are trying to achieve and help them implement appropriate product features• Drive adoption of the web-based platform with the intention of increasing value, revenue, and customer success• Own overall relationship with assigned customers, which include: Increasing adoption, ensuring retention, and capturing renewal• Conduct on-going account meetings with customers in order to communicate best… Show more • Onboard new accounts, identifying the problem they are trying to solve or the vision they are trying to achieve and help them implement appropriate product features• Drive adoption of the web-based platform with the intention of increasing value, revenue, and customer success• Own overall relationship with assigned customers, which include: Increasing adoption, ensuring retention, and capturing renewal• Conduct on-going account meetings with customers in order to communicate best practices, develop plans for expanded usage, and communicate new releases• Increased renewal rate from 70% to 78% YOY, with 111% over quota metrics Show less

Greater Seattle Area

• Responsible for client retention, upselling and cross-selling of accounts to meet monthly quota• Lead high-level annual business reviews to ensure client business objectives are being supported• Consult with clients on their public sector goals and go-to-market strategies• Oversee all contract negotiations for book of business• Manage the onboarding and training of new and existing clients• Exceeding 2016 sales quota by being at 105% of plan

Greater Seattle Area

• Develop a solid working knowledge of Onvia products and the benefits they provide to potential customers• Record prospect information into CRM database• Answers inbound calls from various sources who are most often seeking to grow their business with the Public sector• Discern potential for purchase during initial contact and queue up subsequent appointments• Assist new subscribers throughout their subscription focusing on providing solutions to help achieve business objectives

• Completed Management Training program- Promoted to Management Assistant• Market to various dealerships, body shops, and insurance companies to increase growth of fleet• Emphasis on leading and developing current Management Trainees• Create and implement office sales competitions to increase branch/individual performance• Assist with branch accounting and work with insurance agents/accounts to set up billing for customers.• Recipient of Marketing Madness award through… Show more • Completed Management Training program- Promoted to Management Assistant• Market to various dealerships, body shops, and insurance companies to increase growth of fleet• Emphasis on leading and developing current Management Trainees• Create and implement office sales competitions to increase branch/individual performance• Assist with branch accounting and work with insurance agents/accounts to set up billing for customers.• Recipient of Marketing Madness award through acquisition of Lynnwood Acura Show less