Shane Finlayson Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

• Onboarding customers, discuss objectives and review the onboarding plan and timeline, ensuring a smooth transition into the platform.
• Scheduling of all field appointments - installations, collections, incidents and maintenances of health stations with clients.
• Scheduling maintenance tasks to maximise logistics efficiency where possible.
• Tracking resources required for the deployment process.
• Ensuring all field appointments are delivered to the highest professional standards and correct procedures monitored.
• Coordination of all bookings and relationship management with third party logistics providers/ 3PL’S

Australia

Managing the successful delivery of our Health and Wellness solutions for our clients and ensuring we deliver a high level of customer service and satisfaction.

Melbourne, Australia

• Account Management for Government, Corporate clients in Retail, Automotive & Commercial industries.
• Processing customer requests from assigned work queues and delivering Customer centric outcomes.
• Engage as required in regular conversations with sales representatives.
• Generating Forecasting, SLA, invoicing, and other Miscellaneous reporting’s.
• Identifies orders that require intervention and follows escalation paths as required.
• key contact with multiple stakeholder’s from 3PL Warehouse and Logistic services.

Melbourne, Australia

• Delivering Customer centric outcomes
• Identifies orders that require intervention and follows escalation paths as required
• Engage as required in regular process and work review rhythms to ensure that work instructions are comprehensive and up to date
• Engage in process review with O2A TL to help deliver high performance through team

Melbourne, Australia

• Processing customer requests for core services with a high focus on the NBN (National Broadband Network) and Telstra advance technologies, such as FTTP (Fibre to the Premise).
• Pro-actively remediating orders.
• Managing customer complaints.
• Managing consumer needs/requests.
• Providing subject matter expertise.
• Contributing to continuous business improvement.

Ballarat, Australia

• Pro-actively remediation of orders.
• Coordinated solutions with both offshore and local contact centers.
• Data Entry.