Shane Flynn Email & Phone Number

County Waterford, Ireland

An agent with the Tesco Mobile Ireland campaign in a customer care role, and member of the E Care team. In this role I assist customers of Tesco Mobile Ireland and help deal with any queries they may have with their mobile phone service.As a customer care agent, I would have spoken with customers over the phone and assisted through that channel prior to moving to the E Care team where I now assist online.Day-to-day tasks involve providing customer care and sales over web-based and app-based chat services, as well as providing assistance through the same, through social media channels both publicly and privately and through email.The various services provided would be as follows: • Account management.• Processing payments and managing payment arrangements.• Porting mobile number from current network to Tesco Mobile.• Device troubleshooting.• Problem identification, clarification and solving.• Processing sales/upgrades• Answering general queries about the network.

Waterford City

I currently support all aspects of IT in my father’s small building and renovations business. This involves: • Drawing up of all documents including:- Quotations outlining proposed works- Invoices detailing works carried out.- Receipts for same if required.• Dealing with any Revenue Online Services (ROS) as required.• Recording, documenting and filing of various receipts and payments• File Management - physical and virtual

Bachelor Of Business (Honours), Business Bm - Management And Organisation, 2.1 Honorary Degree (Second Class Honours - Grade 1)

Bachelor of Business Honours Degree - Level 8 Waterford Institute of Technology This degree was an additional year to the level 7 course.

Bachelor'S, Business - Ba Accountancy And Economics, Grade 1 Merit

BBUS Bachelor of Business Degree Level 7 - Waterford Institute of Technology This degree was a three year course which consisted.