Shane Gavin-Simpson Cmgr Mcmi Email & Phone Number

Rugby, England, United Kingdom

Nottinghamshire, England, United Kingdom

In this role, I oversee daily operations, which included overseeing sales and sales operations, streamlining order processing, implementing strategic procurement, and ensuring optimal stock management. I manage financial operations, encompassing accurate invoicing and timely payments, contributing to seamless financial transactions, and enhanced fiscal stability. Optimize manufacturing operations, enhancing production efficiency and quality. In addition to this, I streamline logistics operations, reducing costs and ensuring timely deliveries.Key achievements:• Elevated customer service standards, cultivating exceptional client experiences, fostering brand loyalty, and contributing to increased customer satisfaction ratings.

Gateshead, England, United Kingdom

Under this role, I lead end-to-end construction, management, development, and retention of the Growth Team. Also, I design and execute sales strategy, emphasizing quality, fostering substantial sales growth. In addition to this, I forecasted and achieved measurable weekly, monthly, quarterly, and annual targets for revenue, retention, and quality. Also, I held teams accountable, driving success under ambitious deadlines. I provided C-level reports on daily operations and performance, while simultaneously managing strategic projects and sales operations roadmap.Key achievements:• Expanded revenue by 33% year-on-year via execution of strategic growth and optimization blueprint which enhanced proactive account management, maximizing cross-sell, up-sell, and referral sales prospects.• Slashed opportunity closure time by 26% by devising novel CRM dashboards and reports, expediting decision-making, and enhancing efficiency.• Optimized end-to-end sales workflows, cutting CRM system misuse by half within just six months, resulting in heightened operations efficiency and accuracy.• Collaborated as liaison with cross-departmental leaders, driving data-driven sales process enhancements, automating tasks, and boosting sales team focus on client engagement.• Extended sales team, closely crafting and managing sales incentive program to boost engagement and performance by regularly optimizing for cross-KPI success.

Glasgow, Scotland, United Kingdom

Customer ExperienceI orchestrated £1M cross-functional project, spearheading C-level stakeholder planning and presenting the strategic vision. I formulated and executed comprehensive sales strategies to achieve revenue targets and business growth. Also, I analyzed market trends, customer behavior, and competitive landscape to accurately forecast sales and set realistic targets. Additionally, I monitored and analyzed sales metrics, KPIs, and performance data to identify areas for improvement. Furthermore, I generated regular sales reports and presented insights to the executive team, supporting data-driven decision-making.Key achievements:• Accomplished 20% NPS improvement by deploying concise customer satisfaction survey across 12 national sites.• Elevated proactive customer communication and retention, boosting Trustpilot's score from 4.1 to 4.5.• Enhanced employee engagement by 15%, strategically mentoring top performers and introducing collaborative conflict resolution.• Expanded team from 2 agents & a mechanic to 60 contact center agents and mechanics within 6 months.• Salvaged £75k annually through senior staff redeployment after implementing process improvements and transitioning to paperless, saving 240k sheets per year.• Directed change and elevated sales processes using data insights and surveys, resulting in 200-call increase in first-time answer rate.• Slashed overheads by streamlining bloated business units.• Doubled daily deliveries through cross-departmental daily stand-ups, uniting Marketing, Sales, Transport, and Handover.

Glasgow, Scotland, United Kingdom

In this role, I oversaw 25 UK sites during Covid-19, upholding service levels, securing B2B/B2C revenue while maintaining social distancing in person-centric setting. Also, I intensively coached Sales and Aftersales Managers, optimizing revenues throughout customer journey - pre-sales, point of sale, post-sale, and referrals. Additionally, I engaged in comprehensive stakeholder management, collaboratively creating, and finalizing performance benchmarks, budgets with senior leaders. I empowered sales, and customer service teams to surpass KPI expectations.Key achievements:• Elevated monthly turnover by £175k and achieved 50% YoY profit surge by streamlining, managing, and optimizing 60-member team across 2 showrooms and digital sales.• Revamped ordering process, raising vehicle production by 80 monthly, contributing to £1.4M turnover increase annually.• Directed implementation of new Salesforce CRM, resulting in £2.5M profit rise yearly across 120 users in 8 departments, utilizing advanced reporting for team motivation.

Glasgow, United Kingdom

Here, I oversaw efficient management of vehicle procurement, registration, and maintenance processes. I assured compliance with regulations, streamlined operations, and collaborated with cross-functional teams to optimize vehicle fleet performance and cost-effectiveness. Also, I managed IVR system structure, prompts, and voicing, effectively directing inbound calls to proper sales and service, optimizing resource use, and reducing unanswered/abandoned calls.Key achievements:• Secured 100 monthly vehicle sales while achieving 50%+ success rate in aftersales up-selling of product add-ons.• Drove 50% customer waiting time reduction and 25% complaint decrease, zero added cost by strategically employing omni-channel sales, including face-to-face, telesales, live chat, email, and enhanced customer service processes.• Spearheaded procurement and stock analysis for 8,000 yearly vehicles, delivering management data to executive stakeholders along with procuring 30 churning fleet units, yielding £1M turnover from resales.

Glasgow, Scotland, United Kingdom

Combined 3 separate teams into 1 collaborative unit of 20 sales administrator within the first 3 months of the position. Project managed the implementation of a new Client Relationship Management system (Salesforce), this apportioned to an increase of order processing by 10% that meant Production converted an addition 20 vehicles per work. Operations Management including production scheduling, stock procurement of over 4500 vehicles per year. Account management with vehicle Manufacturers and dealers, negotiating the best discount rates on vehicles to remain profitability. Obtained an additional 2% off each vehicle from a main dealer by negotiating terms which saved the company £60000 per year in 2017. Team building and coaching to ensure the highest level of customer service, resulting in customer retention. Sales Management duties to allow the team to sell any additional products post sale, reporting figures back to senior management weekly.

Glasgow, Scotland, United Kingdom

Administered 80-100 second-hand vehicle orders per month. Consisted of keeping customers updated with progress, invoicing finance companies and arranging vehicle deliveries collaborated with both Service & Logistics departs. The experience that I gained in the position is what set me on my path to leadership.Arranged finance through providers for customers coordinating 6 call centre staff.

United Kingdom, Various Locations

As part of HM Forces, completed 8 weeks basic training training prior to being deployed on HMS Sceptre, duties included PA to the Captain as well as general administrative duties. Various deployments oversees my duty on board was plainsman so the safety of the crew was paramount, taught to balance duties adhering to Health & Safety

Ba Business Management, Business Administration And Management, General, Distinction

BA Business Management covering: Organisation & the Contemporary Business Environment Managing Yourself and others Managing in a Global.

Level 5

Activities and Societies: Management & LeadershipCovering: Managing Projects to Achieve Results, Managing Change, Managing Finance.

Svq Level 4 Business Administartion, Business Administration And Management, General, Svq Level 4