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As a Senior Customer Success Manager at Webex Events, I am committed to delivering exceptional customer service and value to my clients. I help them plan, execute, and optimize their online events, from webinars and conferences to trade shows and festivals, using the powerful and versatile Webex Events platform.I excel at meeting and exceeding my key performance indicators, such as logo and revenue retention, customer satisfaction, and product adoption. I achieve this by building strong, long-term relationships with my clients, understanding their goals and challenges, and providing them with tailored solutions and best practices. I also work closely with my internal team and other departments, such as sales, marketing, and product, to ensure a seamless and consistent customer experience. My passion is to empower my clients to succeed and grow with Webex Events.
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Senior Customer Success ManagerCiscoMuncie, In, Us -
Senior Customer Success ManagerWebex Events (Formerly Socio) Nov 2023 - PresentConsistently raising the bar, helping to drive team's performance by not only meeting but consistently exceeding KPIs quarter over quarter. Dedication to customers that resulted in very high logo retention and revenue retention, a testament to my ability to nurture strong, long-term relationships while delivering outstanding business outcomes. Proven to be a caring and responsive collaborator across all interactions within the internal organization. My detailed-oriented approach, coupled with an unwavering focus on achieving excellence in every facet of my role, helps make me a valuable asset to the team. -
Customer Success ManagerSocio (Part Of Webex) Jan 2022 - Nov 2023
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Operations ManagementUnited Parcel Service May 1993 - Mar 2005I was a part time loader for 1 year, part time supervision for 1 year. Was able to obtain a full time driver position for 5.5 years and then full time operations manager for 5.5 years.I was directly and indirectly responsible for the activities of over 100 people. My daily activities included production, payroll, safety, customer service, sales lead generation, etc.
Shane Guinn Skills
Shane Guinn Education Details
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Business Management
Frequently Asked Questions about Shane Guinn
What company does Shane Guinn work for?
Shane Guinn works for Cisco
What is Shane Guinn's role at the current company?
Shane Guinn's current role is Senior Customer Success Manager.
What is Shane Guinn's email address?
Shane Guinn's email address is sh****@****ems.com
What is Shane Guinn's direct phone number?
Shane Guinn's direct phone number is (765) 751*****
What schools did Shane Guinn attend?
Shane Guinn attended Ball State University - College Of Business.
What skills is Shane Guinn known for?
Shane Guinn has skills like Leadership, Operations Management, Business Development, Cross Functional Team Leadership, Salesforce.com, Customer Service, Strategy.
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