Shane H. Email & Phone Number

Toronto, Ontario, Canada

This position manages the lawyer and employee development portfolio along with the onboarding of new employees.⮚ Engineered and designed the new employee virtual online intranet site by transforming the new employee orientation into a digital format. ⮚ Streamlined the new hire process for managers and new employees from their moment of hire to three months after. ⮚ Currently in phase two of the onboarding project which involves a detailed task and needs analysis of the client facing staff new employee training. This analysis involves surveys to managers and new employees to find gaps in the process. ⮚ Sourced monthly webinars for our legal staff to satisfy the Law Society of Ontario’s continuing professional development requirements. Topics include major changes in legislation, equity, diversity and inclusion initiatives in the workplace, client management plus more.⮚ Developing a French Language Curriculum with subject matter experts for legal staff who provide services in French. ⮚ Partnered with subject matter experts for specialized court training that allows anyone who completes the training to have a general understanding and to work in Youth court, Mental Health court, Gladue court and Drug Treatment court.⮚ Sourcing Executive training through external vendors by creating learning objectives from CEO’s requirements, interviewing business schools using said learning objectives and providing a recommendation based on expertise. ⮚ Working with the Human Resources Business Partners to design and develop a program for leadership development for non-managers.

Toronto, Ontario, Canada

This position managed the day-to-day functions of the Chairman of the Board and members of the Executive team including the drafting of confidential correspondence, consulting with high powered political and external stakeholders, scheduling of complex meetings and managing the budget for the department.⮚ Drafted confidential correspondence for the Chairman of the Board and the Executive team and managed the communication plan between these high-powered stakeholders.⮚ Scheduled complex meetings with important external stakeholders by managing several calendars and personalities. ⮚ Refined and developed new time management skills to determine priority and complete time-sensitive tasks quickly. ⮚ Managed the Sidney B. Linden award nomination process from drafting of advertisement, assembling of nomination committee, presenting at the Board meeting, and organizing the awards ceremony. ⮚ Assisted the Chair and Board of Directors with setting up meetings, answering their broad questions and processing their expense claims.⮚ Reviewed and logged all incoming correspondence and materials for the Chair and for the Vice President including preparing correspondence, reports, and presentations.⮚ Coordinated meetings, conference calls and virtual town halls including material distribution, taking minutes, moderating, arranging appropriate equipment and booking rooms.

Toronto, Ontario, Canada

This position managed the operational training portfolio along with the new employee orientation. ⮚ Worked with subject matter experts to design, develop and create training documents and media for operational training programs like the implementation of new technology, the learning of new skills and knowledge plus other ad hoc projects.⮚ Conceptualized, devised, and led a training calendar initiative to streamline training throughout the organization. Collaborated with stakeholders to highlight and offer mandatory/refresher training each month. ⮚ Developed job aides and training for HR Connect, which is LAO’s Human Resources employee portal.⮚ Report quarterly metrics for the President report to provide update on training initiatives and effectiveness.⮚ Partnered with IT to create an in-house mock Learning Management System (LMS) called iCalendar. Previously used Moodle LMS to design, develop, create and house-training programs.⮚ Facilitated the new hire orientation every quarter.⮚ Aided in developing and facilitating courses for the management certification program at LAO for our managers to be job ready when they take on their new roles. ⮚ Performed needs assessment, designed, and facilitated the employee empowerment training session for the annual LAO Client and Lawyer Service Centre conference over three (3) days with over one hundred (100) different participants per session. ⮚ Facilitated team building training sessions like collaboration, competition, conflict resolution and other ad hoc learning programs throughout Ontario. ⮚ Coordinated, designed, and facilitated new hire onboarding orientations as well as putting together the new hire training strategy for the organization. ⮚ Provided consultation and coaching for learning and development programs run by other departments and facilitate as needed.

Toronto, Canada Area

➢ Training Coordinator role involved logistics set up, catering, ordering supplies/materials, tracking pre work completion, maintaining learning management system records and guaranteeing overall employee satisfaction for training courses.➢ Added new users, solved technical issues and answered all questions for the Skill Port e-learning portal ➢ Measured, tracked and reported training statistics and budgetary metrics to Manager of Talent Development➢ Updated online calendar using SharePoint that communicated to organization about all upcoming training sessions➢ Assisted the learning and development specialists with organizing events for their training Assisted HR Business Partners with drafting hiring, termination, promotion, lateral move and other letters

Toronto, Canada Area

HR Coordinator role involves Training and Development, Recruitment, Employee Relations, Organizational Effectiveness, Assistant to the VP and Manager of HR and Benefits and Pension.➢ Training Coordinator role involves logistics set up, catering, ordering supplies/materials, tracking pre work completion and guaranteeing overall employee satisfaction.➢ Update and maintain SAP transactions for new hires, training needs, transfers, termination, promotion, address changes and all other employee changes.➢ Project Subsidiary Manager for the Colgate Palmolive Intranet website. Planned, redesigned, updated and corrected content on a monthly basis. ➢ Program Coordinator for the fitness subsidy program. Re-wrote the policy and simplified the process by removing erroneous and inefficient aspects of the program.➢ Organize and implement events for staff like the Summer BBQ, Lunch and Learns, Employee Recognition events and other social outings. ➢ Provide explanation of policies, legislation and generally manage employee relations. ➢ Recruitment Coordinator responsible for posting job on Taleo, collecting all new hire paperwork, coordinating with payroll, IT, and new hires set up and new hire orientation presentation. ➢ Benefits and Pension Assistant who explains and processes documents for current and retired employees.

Toronto, Ontario

Direct energy is a fast paced environment with over 6000 employees located in Canada and the US. Responsible for the entire on boarding process, SAP transactions and creating employee change letters. • Responded to a variety of HR inquiries, by email and phone, from all levels within the company which range from policy interpretations, maternity leave, benefits, pensions, continuing education, the employee share purchase plan and other employee programs.• Responsible for the entire on boarding process for US, Canadian, and Unionized employees. This includes creating and posting jobs on Taleo, collecting and inputting all new hire information into SAP HRIS and performing welcome calls to discuss pensions and benefits. • Created offer letters for new employees which included calculating vacation, annual incentive plans, benefits, pensions, and any other legal clauses that needed to be added.• Created letters for all transfers, promotions, off cycle increases, and union step progressions that are used to document employee changes.• Manipulated SAP HRIS by inputting all new hires, transfers, terminations, promotions, off cycle increases, union step progression, promotions, maternity leaves, short term disability, long term disability, and absences. • Trained Executive Assistants, Managers, Senior Managers, and Vice Presidents to use Manager Self Service (MSS) by creating step by step tutorials or by explaining through the phone.

Managed a fast food restaurant and provided HR support including organizing payroll, health and safety initiatives, training and development, as well as hiring and termination of employees.• Managed high volume full cycle recruitment strategies with hiring managers while redesigning recruitment and selection policies. • Responsible for the training and supervision of all 10 employees and 5 managers; conflict resolution between customers and staff scheduling of on-site staff. • Created and designed new training program that allowed new employees to be job ready 20% faster.• Conducted needs analysis for employees to address any weaknesses in their performance and then designed program to correct those weaknesses.• Increased sales between the range of 10% to 20% per month and reduced food cost by instituting new policies and procedures for employees to follow.• Performed Health and Safety inspections in the Pickering and Whitby locations and resolved any violations or issues. • Trained staff in Workplace Hazardous Materials Information System (WHMIS) and created a guide of hazardous substances in the workplace.• Performed quarterly performance evaluations on employees to determine raises, progression, and future training requirements.• Designed monthly contests for employees like a sample contest, top up seller, customer service king/queen, and employee of the month in order to boost morale, employee relations, and achieve organizational goals.

Helped manage a fast food restaurant including organizing payroll, ordering products, inventory control as well as hiring and termination of employees. • Responsible for the training and supervision of all 10 employees and 5 managers; conflict resolution between customers and staff scheduling of on site staff.• Acted as a liaison between store owner and employees bringing to owner's attention any employee issues or concerns. • Coordinated labour and food cost control systems which included ordering of product, inventory of same, and cross referencing order versus actual delivery. • Trained as back-up payroll, recruitment, schedule maker, and health and safety advisor. • Maintained general store operations including opening and closing of store, daily cash deposits and balance reconciliation. • Prepared product and served customers during peak periods while maintaining store cleanliness and efficiency.• Daily interaction with customers and other employees; rectifying customer as well as employee issues and complaints.

Successfully completed co-op placement working under the VP of Volunteer and Employee Resources. Gained valuable HR experience in Policy Writing, Employment Law, Recruitment and Selection.• Led a multi functional team draft the policy for Bill 168 Workplace Violence and created the training materials to teach employees about this Bill.• Assisted the Program Manager of Events recruit and select a Special Events Assistant by resume screening, scheduling interviews, interviewing, and by verifying references. • Created and designed a new orientation presentation package for new employees.• Researched, wrote, and updated policies on Confidentiality, Workplace Violence, Public Holidays, and Whistleblower status.• Generated 3 times the normal amount of resumes, using social media, for hard to fill Web Designer position that sat vacant for one year.• Updated, rewrote and reformatted job descriptions that were out-dated.• Researched employment standards act legislation for Ontario and Newfoundland.• Made recommendations during Health and Safety meeting while taking minutes.

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Adobe Captivate 9 E-Learning, Workforce Development And Training, Certificate Of Completion

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Training And Development Certificate Program, Human Resources Management, Complete

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Post Graduate Diploma, Human Resource Management

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Ba, Psychology And Communications

Double major in communications and psychology