Shane Harney Email & Phone Number

Portland, Oregon Metropolitan Area

Quality Assurance Analyst working on Avinode Group's SchedAero flight management product team.• Lead mobile tester for iOS SchedAero Crew App. • Successfully trained additional team members to test the mobile app.• API testing with Swagger.• Created test environments using Jenkins and VMWare Workstation.• Experienced with JIRA for defect and feature tracking.• Daily communication via Zoom, Slack, Outlook and in person with Product, Dev, Management and UX Teams. • Effectively communicated and collaborated with team members in Sweden.• Used SQL Server Management Studio and Remote Desktop Connection to verify and monitor test data.• Skilled Exploratory tester of complex web applications with multiple layers of Product and User permissions.• Experienced testing 3rd party integrations. (QuickBooks)• Monitored App Performance with New Relic dashboards.• Effective remote worker.

Milwaukie, Or

A third party software / information provider serving the automobile insurance industrySoftware Test Engineer (December 2013 - March 2018)• Communicated effectively with offshore QA team via Microsoft Outlook, Slack and Skype to determine the root cause of defects; served as main company liaison between Audatex and an offshore team• Triaged reported defects and assigned daily tasks; provided guidance and training specific to legacy workflows• Collaborated with the product owner and development team to ensure requirements were clearly communicated and implemented for new product features• Took part in sizing and grooming of product features to analyze how to launch a feature successfully• Participated in daily stand-up meetings to talk through project status, works in progress and any blocking issues• Wrote and executed test plans in both HP Quality Center and TestRail• Reported and tracked defects with JIRA tracking system; utilized Techsmith Snagit to aid in documentation• Performed experience based and acceptance testing on our legacy internal user interface and prevented the introduction of numerous defects• Performed manual exploratory UI testing of web-based and mobile (iOS and Android) applications• Executed automated test scripts with HP Quality Center and Unified Functional Testing; performed basic trouble shooting of the scripts• Supported the launch of new software features by frequently participating in after-hour release testing• Executed and modified basic Progress database queries

• Identified and reported software defects to the product team and recommended possible solutions• Acted as an appraiser to ensure that the valuation report reflected a fair and accurate U.S. market value• Received 50+ inbound phone calls daily to create, review and on rare occasions delete valuation requests• Provided support to clients when they were unable to understand a claim under review• Evaluated claims by conducting external research on comparable vehicles• Decoded Vehicle Identification Numbers to accurately assess a vehicles origin and authenticity• Researched vehicle data and referred any inconsistencies to the data group for updates

Beaverton, Or

• Sold new and used automobiles.• Fielded incoming calls and qualified prospective sales leads.

Ba, History

BA History

Diploma, Culinary Arts/Chef Training, 4.0

• Comprehensive culinary arts program in Portland, OR. • Perfect attendance award.