Shane Hodson Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

• Guide the Supply Chain Support administrative team in the day-to-day execution of all activities in the Customer Service value stream to best support retails within the Co-operative Retailing System (CRS).• Provide ongoing training and support in the development of retail and operational knowledge and skills of the administrative team.• Monitor performance through KPI’s, internal stakeholder and most importantly retail feedback.• Conduct retail satisfaction reviews on a regular basis to determine areas of focus and improvement with the department.• Promote an environment that fosters employee engagement through regular collaboration.• Help local Co-ops grow and thrive by offering a range of professional services, including; • Marketing • market research • information technology • human resources • accounting • risk management • business development

Calgary, Alberta, Canada

• Support Supply Chain Operations end users with Oracle Cloud Enterprise Resource Planning (ERP), Warehouse Management System (WMS) and Cable Based System (CBS) issue resolution, prioritization, and escalation.• Troubleshoot and provide root cause analysis to Shaw technology teams, service integrators and Oracle for issue resolution and enhancement requests.• Create, review, enhance, and analyse Supply Chain processes to identify gaps and opportunities for improvement. Analyse and present how changes will impact groups within end-to-end Supply Chain to stakeholders.• Provide governance over Oracle Cloud ERP and WMS ecosystem. Regular review of Oracle Cloud ERP and WMS inventory records for quality assurance. Follow-up with the relevant Supply Chain departments to correct and maintain data integrity. • Support Oracle Cloud ERP, WMS, and CBS synchronization efforts by regular analysis and troubleshooting of issues (system, human error, and process-related issues). • Create/update various documentation for Supply Chain processes and procedures in order to support Knowledge Management.• Document procedures and training materials to facilitate the roll-out of improved processes.• Facilitate and support training and development to users based on required competencies.• Communicate all customer-impacting issues to cross-functional teams, including management.• Support regression testing for resolving Oracle Cloud ERP tickets and defects, including roll-out of patches and upgrades.• Identify and mitigate supply chain and business risks as they arise.

Calgary, Alberta, Canada

. Represent regional supply chain operations teams nationally in ERP implementation, stabilisation and modernisation efforts.. Continuous process improvement and standardization. Oversee and support numerous supply chain operations teams across Canada . Accountable to align to the supply chain vision and operational strategies to drive efficiencies and cost savings . Align, support and implement Shaw Lean concepts within all warehouses . Partner with key stakeholders to improve communication between various business units including Sales, Customer Experience, Customer Care, Technical Operations, Marketing. . Build and maintain relationships with local leadership . Accountable for coaching and mentoring regional supply chain team members . Collaborate in optimizing warehouses and distribution network across Canada, including distribution centers, warehouses, storerooms, and other facilities . Participate in product life cycle management to ensure new and existing products can be optimally integrated into the supply chain and capacity management activities. . Improve supply chain flexibility while minimizing unplanned excess and obsolete inventory liability . Achieve key performance indicators (KPIs) such as service level, Lean implementation, inventory accuracy and turn targets

Calgary, Canada Area

• Engage with stakeholders to build and support process and tool enhancements that align with Shaw’s objectives. • Liaise with internal Supply Chain teams to gain a comprehensive understanding of support requirements. • Support recurring monthly and quarterly reporting and communications duties using Oracle data.• Initiate review and analysis of Supply Chain processes to identify gaps and opportunities for improvement; enhance supply chain processes and understand how changes will impact groups within end-to-end Supply Chain.• Provide front line support for Oracle Inventory users and drive opportunities for improvement.• Regular review of Oracle Inventory records for quality assurance and follow-up with the relevant Supply Chain departments to correct and maintain data integrity. • Seek out and support implementation of national Supply Chain operational opportunities that will improve speed, cost and service.• Create and update documentation for Supply Chain processes and procedures.• Facilitate training for end users as appropriate (i.e. training on Oracle procedures).

Calgary, Alberta

• Actively assisting team on project and task completion • Ensuring sufficient inventory levels are maintained to meet optimal customer and field staff demand• Monitoring the effectiveness of operating procedures, space utilization, and equipment and make recommendations for improvements• Prioritizing and assigning tasks to ensure that the team's resources are used effectively and that work schedules and targets are met• Assisting with employee on boarding and training • Actively participating in team and leader’s meetings• Conducting equipment audits to ensure inventory system’s accuracy • Liaising with cross functional departments to identify inventory needs and stock requirements• Providing department reports to Regional Supervisor, Supply Chain Operations• Ensuring that workplace safety standards are emphasized and implemented

Calgary, Alberta

• Manage inventory levels of Customer Premise and Field Equipment • Deployment of inventory to Field staff, Retail and Engineering and 3rd Party Contractors• Ship and receive materials and supplies• Use Oracle to manage and process all on hand inventory and incoming returns • Participate in semi-annual inventory audits • Cycle Counting for all product • Build and stage large inventory orders for contractors, complete required paperwork and contact when complete• Transfer Inventory to other branches, complete required paperwork and maintain records• Logistics of inventory • Adhere to workplace safety standards• Various other duties as required

Calgary, Alberta

• Create, execute and report on local sales plans and results • Support Shaw’s national sales strategies by executing at a local level and providing ongoing feedback and communication• Hire, train, support and develop a highly engaged team of sales professionals • Facilitate ongoing communication with local team

• Day-to-day operational account management• Intimately understand the customers’ business situation and priorities• Prioritize and execute customer requirements• Coordinate resources and stakeholders, ensuring accountability• Create and maintain exceptionally strong customer relationships• Collaborate with customers to understand their business and how to evolve it• Identify secondary sales opportunities by understanding the customers• Create, maintain and consistently look to improve processes• Support the project in the sustainment phase• Monthly project progress and status reporting • Ensure customer expectations are met and exceeded in terms of quality of product and service delivered

Calgary, Canada Area

• Administering SMART's demo pool program including: coordination of maintenance, inventory, product introductions, upgrades and product end of life activities as well as managing booking escalations• Providing administrative support, including data and order entry, application processing, tracking, invoice coding and reconciliation• Matching and compiling data for quarterly reports• Managing and maintaining organization charts and human resource lists that include start dates, promotions and confidential data

• Managing, assessing and evolving SMART's sales programs in accordance with industry best practices• Developing new programs, sales promotions and strategies that meet SMART's objectives and the needs of SMART's sales channel• Consulting with dealer management and the marketing team for event and activity planning and execution• Reviewing dealer marketing plans for objectives, deliverables, effectiveness and brand complianceInteracting with field sales and internal teams to manage and optimize strategies and processes• Handling program troubleshooting, issue management, negotiations and exception management• Promoting sales programs and strategies to SMART's field sales team and the North American sales channel

Calgary, Canada Area

• Designed metrics measurement, tracking, and reporting for sales support groups• Maintained staffing levels• Utilized online resources and hiring fair initiatives to aid recruitment activities• Supervised up to 14 help desk agents• Coached agents in product knowledge, computer applications and interaction quality• Scheduled up to 14 agents daily• Handled escalated calls and e-mails regarding basic technical issues, pricing, product knowledge, sales programs, and financial claims• Formed lasting relationships with customers in order to create a base for repeat sales

Calgary, Alberta, Canada

• Resolved inbound calls and e-mails regarding:o Basic technical issueso Pricingo Product knowledgeo Sales programso Financial claims• Formed lasting relationships with customers in order to create a base for repeat sales

- Maintained merchandising standards and equipment set up throughout Calgary and area- Travelled Southern Alberta meeting with clients and upselling products and programs- Formed lasting relationships with customers in order to create a base for repeat sales

Calgary, Canada Area

- Maintained all human resources issues including payroll, WCB claims, attendance management, hiring/terminations, etc- Managed administration, human resources, marketing, logistics, and cash management areas- Scheduled 10 to 25 associates weekly- Answered incoming calls regarding customer service, shipment tracking, inventory levels, and product satisfaction then provided appropriate service or resolved conflicts as required- Formed lasting relationships with customers in order to create a base for repeat sales- Maintained staffing levels for multiple retail environments- Utilized online resources and hiring fair initiatives to aid recruitment activities

Calgary, Canada Area

- Scheduling- Payroll and productivity planning and reconciliation- Merchandising- Product transfers- Price change implementation- Inventory control- Online reporting- Conducting product knowledge training seminars- Staff supervision- Debits to suppliers

Calgary, Alberta, Canada

• Receiving and sorting inbound merchandise• Customer carry-outs

Calgary, Alberta, Canada

Scheduling• Payroll and productivity planning and reconciliation• Merchandising• Product transfers• Price change implementation• Inventory control• Online reporting• Conducting product knowledge training seminars• Staff supervision• Debits to suppliers

Calgary, Alberta, Canada

• Sales and returns of various varieties of jewellery and watches• Product knowledge trainer (pearls and diamonds)

Calgary, Canada Area

- Asset tracking and inventory control- Asset tracking data management- Spreadsheet management and creation- PST claim adjustments- Vendor insurance form maintenance