Shane Williams Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

- Led a team of 20+ advisors and technicians focused on growing and scaling Rivian's Aftersales Operations in Atlanta, GA.- Managed all consumer (R1T and R1S) and fleet (Amazon) Service Operations in the greater Atlanta area and surrounding regions (GA, SC, NC, TN, FL).- Effectively managed P&L, hiring, and people management.- Oversaw parts inventory management, NPS and customer satisfaction, EHS, 5S, and continuous improvement.- Handled customer and legal escalations.- Ensured performance standards for operations and customer service were met.- Led a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors.- Adopted a hands-on mindset and servant leadership approach in managing all local operations.

Atlanta, Georgia, United States

Atlanta, Georgia, United States

-Orchestrated all facets of business start-up, including business planning, obtaining necessarylicensing and insurance, executing marketing strategies, and overseeing recruitment.-Developed and managed comprehensive budgets for various projects, enhancing revenuemaximization through precise bidding and efficient project scheduling.-Demonstrated strong leadership and time management skills, ensuring the timely completion ofprojects and maintaining high levels of customer satisfaction, fostering repeat business andreferrals.

Atlanta, Georgia, United States

-Built and maintained inventories for multiple service centers, with some of the top KPI metrics in the country-Consistently trained associates to achieve personal and departmental success-Facilitated quick service turnaround with easy parts picking and consistent inventory improving shop productivity and success-Achieved outstanding profitability by developing relationships with some of the top body shops in the area-Work in partnership with all other department heads to ensure Customer Satisfaction Index (CSI) and other goals are consistently met

Brooklet, Georgia

-Assisted in the development of website and management of shop offering custom performance tuning, repair, fabrication, accessories, and so much more-Organized job management system in order to maintain timely job completion-Implemented a new advertising plan utilizing Facebook Ads, Instagram advertising, and local print advertising that increased page traffic and walk in customers-Created and administered Facebook and Instagram accounts, advertising within and achieving a 15% increase in revenue in just two months and reached over 8,000 followers on Instagram-Achieved sales and performance goals and developed and maintained a prospective customer list

Statesboro, Georgia

-Assisted with sales and installation of all products for the only authorized Line-X spray on truck bed liner dealer in the area, offering bed liners, a full line of car and truck accessories, window tinting, custom wheels/tires, mobile audio and video, truck and car accessories, and much more-Managed social media accounts (Facebook and Instagram)-Managed inventory keeping all items stocked, reordering when necessary.