Technical Support and Troubleshooting: Provide first-level technical support to users (students, faculty, staff) for hardware, software, and networking issues. Diagnose and resolve computer problems through remote or on-site assistance. Troubleshooting end user technology including Windows, Chrome, and Apple devices.Audio/Visual and Classroom Technology: Install and maintain audio/visual equipment in classrooms, including projectors, document cameras, audio systems, etc. Set up technology for school events and provide AV support. Conduct testing and troubleshooting on VoIP on-prem servers & cloud-based phone services. Network and System Administration: Assist with network support tasks like account creation, printer installation, and basic maintenance. Help manage disk space and perform system updates. Manages MDM platforms such as Mosyle business & school, Microsoft Intune and Google Workspace. User Training and Support: Train faculty and staff on how to use new systems and technology. Communicate with users to identify and resolve technical issues. Promote integration of technology in teaching and learning. Created SOP documentation for clients using IT documented software.

Serving as a Regional Manager of Hart’s Mobility, LLC, a service-disabled veteran-certified company specializing in DME repair, PPE medical supplies, and sales. Responsibilities include interpreting medical documentation, comparing it with insurance coverage criteria, and creating orders for medical equipment and supplies. Efficient data analyst ensuring timely delivery and correct billing, while effective communication with patients, employees, caregivers, and other healthcare providers is maintained. Utilizing analytical skills to assess costs, benefits, risks, and success probabilities of potential solutions. Providing constructive feedback to employees, and fostering developmental opportunities to improve work performance. Employing relationships built with external individuals within my organization to achieve business goals. Levering my network to solve problems and meet business goals.

Coordinate patient's treatment plan and manages their health. Often working with cancer patients about their health conditions and develop a care plan to address specific needs.