Business Leadership & Advisory:▪ Personalized Organizational Learning Strategy▪ Career Development Strategy▪ Culture Transformation Strategy (FRG focus)Coaching Professional with an Enhanced Consulting Specialty: ▪ Lead organization through development best practices through personalized learning/training design & facilitation, leadership development and manager programs to support centers of excellence, PMOs, small groups (FRG's), boards of directors, teams, and much more...Our VisionAuthenticity: Being true to ourselves and trusted leaders through continuous innovation and strategic thinking.Growth: Unlocking leadership potential through active teaching and effective learning opportunities.Empathy: Prioritizing human-centered leadership and emotional intelligence for outstanding results and caring organizations.Our Leading Experience:- Spearheading a learning revolution by integrating technology-driven approaches into coaching and training solutions.- Personalize design, management of C-Suite, Board and Leadership retreats[- Developing learner-centric programs that leverage virtual reality (VR) and immersive experiences to enhance engagement and accelerate skill development.- Guiding a team of industry experts in creating innovative leadership development initiatives that drive tangible results for clients across diverse sectors.Our Skills:- Learner-Centric Solutions- Leadership Coaching- Virtual Reality (VR) Training- Innovative Learning Design- Technology Integration- Digital Transformation- Coaching and Facilitation- Emotional Intelligence Development- Team Building and Collaboration

Change agent for professional development firmwide for business services. Training and Development strategic thought partner developing the firms training offerings. Process & Project improvement SME in partnership with human resources. • Develop firm specific Business Services Manager Model to support a foundation for effective management• Develop and deliver 1-day global firmwide programming to reinforce connection, learning and engagement of managers• Strategic learning and development partner responsible for building the learning function supporting hybrid learning for managers and leaders• Design and facilitate Career Development series of training for managers and staff• Partner with HR Managers, stakeholders, and firm senior leadership to align learning & development to organizational strategy• Develop strategic, responsive, cost-effective training and professional development programs that build and enhance skillsets for a global business services staff• Certified facilitator responsible for design & delivery of personalized team building experiences leveraging the DiSC assessment• Develop and implement resources to support the Firm’s professional development needs and goals for Business Services professionals, including career development, crucial conversations, and Johari Window.• Manage and enhance the Learning Management Systems in partnership with internal IT partners.• Co-Chair of Black Firm Resource Group responsible for program development, meeting design & facilitation• Lead ongoing improvement to the onboarding tracking system to include effective processes for learning & development collaboration • Develop & manage RFP and business development process for vendor partnership• Manage and monitor annual budgeting process for Business Services Learning and Development function, ensuring cost-effectiveness of programming against budget.

Strategic partner for training and development needs organization-wide all levels. Design and implement in person and online innovative training material for over 1,000 employees. Maximize the breadth and quality of current training programs and help expand professional development resources enterprise-wide. Create and manage online training content through a learning management system (LMS) using Captivate and PowerPoint.• Responsible for developing, facilitating, implementing, and monitoring a comprehensive departmental training and career development program for Unity. Responsibilities include: conducting training needs analysis, evaluation of current training, analysis of training evaluations, and scheduling of resources and personnel, and providing assistance in continued development of tracking database (NetLearning).• Manage a $100K+ training budget for professional development, new hire orientation and team build organization-wide. Responsible for calculating organization return on investment (ROI) as it relates to training and development topics/offerings.• Certified Super Admin e-Learning platform (powered by Healthcare Source). Responsibilities include: creating training in Captivate for upload and management onto the e-Learning environment, partner with SME ensure uploading files, create test and pre-requisites onto the e-Learning environment, monthly data analysis and completion reports. • Develop and implement new hire, UHC Managers Master’s and Career Ladders curriculum. Create onboarding roadmap curricula with site leadership and facilitate training in the following topic areas : Cultural Diversity in the Workplace, Customer Service, Business Writing, Project Management and,Team Building and Dealing with Personality Clashes.• Responsible for leading the Human Resources Employee Engagement Team members (consisting of HR Partners, Recruitment and Benefits) as well as the Employee Engagement Team (consisting of Health Center staff)

Develop and manage high-level multi-work streamed project plans and timelines. Identify and engage key project stakeholder and ensure project task and milestones are met from end to end .Provide marketing strategy and plans. Created and presented weekly project analysis and updates as it pertained to the projects requirements. Collaborative strategic business lead ensuring successful launch of high-level Loyalty and Partnerships projects. Project highlights include:• Hilton Auction Platform: Responsible for the management and collaborative efforts of internal and external Stakeholders to ensure successful program launch. Partnered with various levels of IT, Marketing, Digital and Communications stakeholders to ensure continuous movement of key deliverables. Successful Launch: November 2014• Hilton HHonors Lifetime Diamond: Responsible for quality assurance of all documents as it relates to the most loyal members of the project and implementation of the program. Collaborate with external vendor on platform creation and training. Successful Launch: February 2015• ME& O Onboarding: Create an efficient and affective evergreen on-boarding process for the Marketing Execution & Operations (ME&O) team for new hires to eliminate work readiness gaps.• PointWorthy: Responsible for creating and presenting project kick-off materials for all key stakeholders. Ensured and managed timely creation of all marketing and communications material. Created a comprehensive billing process to ensure proper payment channels and approval for charitable donations. Successful Launch: March 2015

Key player in the development, training and communication, of several operational processes for a team of 200+ associates. Key contributor for the department’s transition from a waterfall to an agile project delivery process. Develop and partner with marketing team to relaunch specific projects. Department Subject Matter Expert (SME) on organization business continuity /risk management processes and responsible for ensuring adherence to organizational/departmental changes across all levels of the department and trained associates on process. Project highlights include:• Designed and implemented new hire orientation process, remedying long-standing performance challenges resulting directly from lack of orientation to the business and lack of clearly stated expectations of new hires. Overcame resistance by sharing case studies of failed on-boarding experiences. Facilitated training for all hiring managers. Held executive briefings for SVPs. Collaborated with partnering departments to build robust resources to enable successful foundation for incoming associates.• Led project with goal of achieving Marriott’s mandated standard for Business Continuity “in the event of unforeseen disruption” (eCommerce had fallen short of this standard in the past, so this was a critical initiative. Project steps included providing project leadership between disciplines, ensuring completion and testing of Business Impact Analysis Surveys for all critical processes, and managing emergency phone trees in accordance with BC standards. Successful project resulted in exceeding Identified gap in billing process procedures that minimized vendor budget and risked vendor relationships. Identified and facilitated the implementation of new practices to enhance work productivity, creating consistency and reducing costs. Developed optimal state for procedures, identifying gaps and designing/implementing plan that led to closing the gaps and restoring trust with vendors.

Internal consulting responsible for implementing diversity and inclusion strategies, budget and cost-saving strategies. Marketing strategy SME for National Black MBA conference relationship. management and relationship building with national organizations. Project highlights include: • Marriott Diversity Scorecard: Collaborated with Finance, Franchising/Supplier Diversity and Human Resources leadership to research and systematically document the organization’s diverse presence in various markets. This research proved sufficiently compelling and was showcased in internal and external diversity magazines as well as company communications delivered by our SVP of Diversity and company CEO. Designed executive briefing in the form of slide presentation and script for diversity meeting with CEO and media outlets.• J. Willard and Alice S. Marriott Foundation Presentation: Researched, revised and edited the presentation delivered at quarterly board meeting to showcase Marriott tradition of supporting causes. This applauded presentation proved instrumental in the Marriott family decision to continue to give to non-profit entities.

Vice President of Operations – 2010-2012• Special Events Chair - August 2010• Executive Member- 2008- PresentKey Accomplishments/Results:• Developed an Appreciative Inquiry training process for member development increasing organization participation by 30%.• Assisted in the creation, implementation and execution of chapter strategic plan

Managed partners and growing audit team members.Created comprehensive processes and trained administrative team process for various industries. Reconciled time and budget reports. Served as a liaison between international/US audit teams.