Shane Gramlich Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

As the primary point of contact for over 50 clients, I ensure they have the knowledge and support needed for a seamless experience with Universe products and features. I advocate for client needs by communicating roadblocks to internal teams, while collaborating with developers to log, reproduce, and solve issues, and assist in testing new product features. I proactively identify process improvements to enhance client success flows, work closely with the sales team to retain key clients and identify pain points and resolutions. I champion customer onboarding by combining technical expertise with a client-first approach to deliver exceptional results.

Toronto, Ontario, Canada

As a Partner Operations Manager, I spearheaded the optimization of onboarding systems by developing a comprehensive process tracker, facilitating seamless communication across our organization. With a focus on driving efficiency and reducing implementation time for vendors to fully integrate ResQ, I in turn impacted customer satisfaction. Through meticulous attention to detail and strategic implementation strategies, I streamlined operations, ensuring swift and successful partner integrations that elevate overall business performance.

Toronto, Ontario, Canada

As a Partner Success Manager, I excelled in cultivating fruitful relationships with new vendors, and strategically sourcing them to enhance our business ecosystem. My role extended to negotiating revenue rates, and ensuring mutually beneficial agreements that drive profitability and growth. Additionally, I took the lead in piloting innovative onboarding materials and streamlining processes to ensure seamless integration and maximize partner success. My focus was fostering collaborative partnerships and implementing initiatives that drive sustainable value for all stakeholders involved.

Toronto

As a Ticketing Administrator at Young People's Theatre, I played a pivotal role in leveraging our CRM system to generate comprehensive reports, providing valuable insights into trends for leadership decision-making. Additionally, I led the project management efforts for integrating our ticketing system to accommodate online performances and projects during the challenging period of the COVID-19 pandemic. Through effective coordination and strategic planning, I ensured the transition to virtual platforms with care while enabling continued engagement with our audience and sustaining operational excellence despite unprecedented circumstances.

Toronto, Ontario, Canada

During my tenure at Coffee Oysters Champagne, I employed a multifaceted approach integrating various technologies to streamline operations and enhance the guest experience in our fast-paced restaurant setting. Leveraging point-of-sale systems, I optimized order processing, ensuring efficiency and accuracy in serving our patrons. Additionally, I implemented reservation management software to coordinate seating arrangements and minimize wait times, thus elevating customer satisfaction. Embracing digital communication platforms, I fostered seamless collaboration among staff members, facilitating swift responses to customer needs and requests. By harnessing these technological tools, I not only navigated the dynamic demands of the restaurant environment but also championed a memorable dining experience for our guests, fostering loyalty and positive word-of-mouth.

Toronto, Canada Area

Toronto, Canada Area

As Operations Manager at Buddies In Bad Times Theatre, I led the implementation and enforcement of operational policies and procedures in a dynamic not-for-profit theatre environment, prioritizing safety protocols and inclusivity for patrons of diverse backgrounds and abilities. Leveraging ticketing software, I orchestrated seamless pre and post-event management for over 500 events, ensuring efficient attendance tracking and settlement reporting processes. Additionally, I oversaw comprehensive data administration and cleansing initiatives for our patron database of 30,000 records, safeguarding sensitive information and optimizing database functionality. In line with our commitment to diversity and inclusion, I fostered a safe and celebratory environment for BIPOC and 2SLGBTQIA+ patrons, contributing to the theatre's welcoming atmosphere for all community members.

Toronto, Canada Area

Toronto, Canada Area

Toronto, Ontario, Canada

Toronto, Canada Area

During my tenure at SoulCycle, I excelled in client communication, consistently delivering friendly and service-oriented interactions that enhanced customer satisfaction. I adeptly facilitated fast-paced check-ins and coordinated swift turnovers of the room, maintaining brand standards and ensuring positive client experiences. Moreover, I demonstrated proficiency in managing the internal CRM system, while also assuming responsibility for training new team members on internal processes. Collaborating closely with the Studio Operations team, I played a pivotal role in ensuring the studio consistently met brand expectations for cleanliness and adhered to other visual guidelines, contributing to the overall success and reputation of the SoulCycle brand.

Toronto, Canada Area

During my tenure at Lush Cosmetics spanning six years, I demonstrated proficiency in managing the sales floor, employing key performance indicators (KPIs) to motivate, lead, and supervise team members while cultivating a welcoming environment for customers. Over three years, I assessed and implemented detailed training and action plans for new hires and colleagues, leveraging daily and monthly metrics to devise creative solutions that drove sales. Additionally, I took charge of preparing and delivering seasonal workshops and presentations, elucidating campaigns, ethics, and other brand alignments to equip coworkers with the necessary tools for enhancing customer service and fostering business growth. As a passionate advocate for sustainability, I championed the volunteer position of Eco-Warrior, actively assessing store waste output and providing resources for our store and staff to make a meaningful impact. Furthermore, I conducted regular inventory checks, ensuring accurate data entry and promptly resolving any major discrepancies, thus contributing to the efficient operation of the store.

Oakville, Ontario, Canada

Red Deer, Alberta, Canada

Alberta, Canada

Alberta, Canada

As the Coordinator for Theatre Camp at the City of Red Deer, Alberta, Canada, I led and collaborated with a dynamic team in crafting engaging theatre experiences for young camp attendees while spearheading curriculum development initiatives. Over the course of two summer seasons, I honed skills in curriculum development, cultivated meaningful relationships, demonstrated exceptional interpersonal skills, facilitated seamless onboarding processes, and adeptly managed various projects. My role was instrumental in fostering creativity and learning in young individuals while ensuring operational excellence within the program.

Alberta, Canada

Bachelor'S Degree, Musical Theatre Performance - Social Sciences Minor

Diploma, Theatre Acting

Music Diploma, Vocal Performance

Activities and Societies: RDC Music Society Secretary Producer of That's Entertainment 2009