Shane Gramlich Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

As the primary point of contact for over 50 clients, I ensure they have the knowledge and support needed for a seamless experience with Universe products and features. I advocate for client needs by communicating roadblocks to internal teams, while collaborating with developers to log, reproduce, and solve issues, and assist in testing new product.

Toronto, Ontario, Canada

As a Partner Operations Manager, I spearheaded the optimization of onboarding systems by developing a comprehensive process tracker, facilitating seamless communication across our organization. With a focus on driving efficiency and reducing implementation time for vendors to fully integrate ResQ, I in turn impacted customer satisfaction. Through.

Toronto, Ontario, Canada

As a Partner Success Manager, I excelled in cultivating fruitful relationships with new vendors, and strategically sourcing them to enhance our business ecosystem. My role extended to negotiating revenue rates, and ensuring mutually beneficial agreements that drive profitability and growth. Additionally, I took the lead in piloting innovative onboarding.

Toronto

As a Ticketing Administrator at Young People's Theatre, I played a pivotal role in leveraging our CRM system to generate comprehensive reports, providing valuable insights into trends for leadership decision-making. Additionally, I led the project management efforts for integrating our ticketing system to accommodate online performances and projects during.

Toronto, Ontario, Canada

During my tenure at Coffee Oysters Champagne, I employed a multifaceted approach integrating various technologies to streamline operations and enhance the guest experience in our fast-paced restaurant setting. Leveraging point-of-sale systems, I optimized order processing, ensuring efficiency and accuracy in serving our patrons. Additionally, I implemented.

Toronto, Canada Area

Toronto, Canada Area

As Operations Manager at Buddies In Bad Times Theatre, I led the implementation and enforcement of operational policies and procedures in a dynamic not-for-profit theatre environment, prioritizing safety protocols and inclusivity for patrons of diverse backgrounds and abilities. Leveraging ticketing software, I orchestrated seamless pre and post-event.

Toronto, Canada Area

Toronto, Canada Area

Toronto, Ontario, Canada

Toronto, Canada Area

During my tenure at SoulCycle, I excelled in client communication, consistently delivering friendly and service-oriented interactions that enhanced customer satisfaction. I adeptly facilitated fast-paced check-ins and coordinated swift turnovers of the room, maintaining brand standards and ensuring positive client experiences. Moreover, I demonstrated.

Toronto, Canada Area

During my tenure at Lush Cosmetics spanning six years, I demonstrated proficiency in managing the sales floor, employing key performance indicators (KPIs) to motivate, lead, and supervise team members while cultivating a welcoming environment for customers. Over three years, I assessed and implemented detailed training and action plans for new hires and.

Oakville, Ontario, Canada

Red Deer, Alberta, Canada

Alberta, Canada

Alberta, Canada

As the Coordinator for Theatre Camp at the City of Red Deer, Alberta, Canada, I led and collaborated with a dynamic team in crafting engaging theatre experiences for young camp attendees while spearheading curriculum development initiatives. Over the course of two summer seasons, I honed skills in curriculum development, cultivated meaningful.

Alberta, Canada

Bachelor'S Degree, Musical Theatre Performance - Social Sciences Minor

Diploma, Theatre Acting

Music Diploma, Vocal Performance

Activities and Societies: RDC Music Society Secretary Producer of That's Entertainment 2009