Shane Johnson Email & Phone Number

Austin, Tx, Us

Reston, Virginia, Us

Austin, Tx, Us

Gather, design, develop, implement and maintain complex requirements across ITSM and ITBM ServiceNow modules. Lead weekly scrum meetings for sprint planning, review and release. Establish and maintain governance on securing and utilizing the ServiceNow platform. Perform system and application configuration and management. Provide level 2 customer support. Maintain custom scoped and mobile applications. • Redesigned user experience with Service Portal leveraging search capabilities for Knowledge and Service Catalog • Developed custom user access request workflows utilizing multiple integrations including Oracle and Salesforce • Designed, implemented and trained Human Resource personnel on Core HR Case management

Designs, develops, implements, maintains, and enhances computer-based information systems to ensure efficiency and accuracy and meet business needs. Performs complex systems analysis and programming tasks requiring advanced techniques. Determines data needs and entity relationships; designs database structure for efficient and effective data storage and retrieval.- Successful ServiceNow Fuji implementation with upgrades to Helsinki, Istanbul and Kingston- Developed custom processes into Incident Management, Service Catalog, Content Management, Knowledge and CMDB - Scoped Application development- Development experience in following areas : Business Rules, Access Control Rules, Script Includes, Script Action, UI Actions, UI Scripts, UI Policy, Client Scripts, UI Macros, Workflows, Notifications, Reporting, Intégrations, SSO, MID Server, LDAP

Randolph Afb, Tx, Us

Responsible for Network System Operations and maintenance for a $10B Air Force Information Network. Manages 530 personnel providing core services for 840K users across 386 sites worldwide. Manages software deployment and patching for Microsoft and 3rd party software.- Provided 24/7/365 net – centric for Command, Control, Communications, Computers and Intelligence systems- Enforced configuration standards; executed Air Force Information Network operations and enhancements; ensured network availability and sustainability- Managed network named operations, security and defense maneuvers; enforced compliance with US Cyber Command Requirements- Led Air Force Information Network data center power recovery; directed alt – routing / restoral procedures; returned 22 bases’ cyber capability- Directed Emergency Change board; restored inter – service warning links; secured Korean allied defense networks- Identified multi – unit data center outage response; identified misconfigured router and restored e- mail for 24 bases for 185K personnel- Orchestrated Air Force’s defensive counter cyber effort; synchronized 130 cyber mission; demolished 400 enemy attacks- Managed 14K outage tickets; directed restoral efforts; ensured Command and Control for 121 bases and 845K Air Force Information Network users- Spearheaded the military pay system upgrade; configured 425 data paths over 12 military bases; connected over 60K Department of Defense personnel to a $4B network

Randolph Afb, Tx, Us

Maintained $90M Joint Worldwide Intelligence Communications System network across 18 sites. Quality Assurance inspector providing evaluation of training, effectiveness and policy compliance.- Managed a team of 20 personnel; maintained network systems for 116 servers and 656 PCs over 18 sites worldwide- Led a 5 member mission team that directed 370 fix actions for a $3M network system; resulted in a 99% up time on coalition high risk mission- Orchestrated $400K in Windows network training; coordinated network and hardware requirements- Managed primary secure facility program directing a $460K renovation project driving accreditation and relocation of 150 desktops and servers- Supervised Ground Support Unit Network Security installations; slashed login time from 1 hour to 30 seconds; critical for 11.5K Operation Unified Protectors and Libyan sorties

Randolph Afb, Tx, Us

Develops and implements Information System security guidance and policies. Maintains and reviews audit records.- Managed $35M+ in classified equipment vital to national security and the safety of 65K personnel; resulted in zero losses, and the continued integrity of all classified materials- Conducted performance evaluations to ensure training effectiveness and compliance with instructions, policy and guidance- Led inspection program; reviewed 25 specialized checklists and 1.3K line items; resulted in 100% compliance- Identified core training gaps, implemented recurring knowledge transfers and training sessions- Expedited deployable network kit integrating components into single node reducing cargo footprint 66%

Randolph Afb, Tx, Us

Maintained a $35M network providing enterprise antivirus and vulnerability management for over 7.9K workstations and servers. Administered Microsoft SharePoint, System Management Server, storage areas, network backups, print services, and active directory user and group permissions.- Ensured 8K users have requisite security clearance and authorization for access; ensured all personnel follow required security practices- Identified critical communications shortfalls; developed technical solutions and facilities timely implementation- Managed Information Assurance security for 5 networks with 600 users in 15 buildings- Upgraded 40 Type-1 encryption devices in less than 24 hours; updated outdated firmware; resulted in the mitigation of potential network outages- Configured and maintained 16 KG-175A and KG-175D network encryptors for main office and off-site operations- Configured 6 Microsoft Sharepoint Servers; designed collaborative websites and trained 45 web-masters- Troubleshot network synchronization errors; restored domain and file server communications; resulted in allowing on – time pilot briefings- Implemented critical net solution; reprogrammed switch port and corrected net degradation; increased speed by 15%- Recovered 500GB of critical flight data from a hard drive damaged during transport; saved operation briefs for 50 pilots- Learned software scripts for F- 22 mission system database; automatic audits saved 500 man–hours monthly- Led network migration and system upgrade relocating multiple networks with no data loss