Shaneka Townsend Email & Phone Number

Charlotte, North Carolina, United States

Orlando, Florida, United States

I'm a MacGyver. I fix what's broken and break things more so I can learn. Mainly, supporting Advocates during the car vending process, I work in the shadows to make sure everything runs smoothly. Sometimes, I appear in the flesh, on-site, with tools to tweak a few things or to rewire some motors and swap out computers. Every day is filled with a new way to fix something.

Orlando, Florida, United States

WHAT I DO: Long story short, I am the face of Carvana. Since Carvana’s purchase process is entirely online, when customers meet me to receive their newly purchased vehicle, it will likely be the first time a customer has met a Carvana employee face-to-face! I have the freedom to go above and beyond to ensure the customer has an experience that entirely didn’t suck, unlike at a dealership. Hauler Certified - drive a high tech hauler to deliver customers vehicle to their front door, includes loading and unloading their vehicle.DOT CertifiedVending Machine Expert - Work with an actual car vending machine to provide a one-of-a-kind experience for customers and their families.Ride-Along and Training Expert.

Gaithersburg, Maryland, United States

The new way to buy a car!As the first of it's kind, Carvana is making it very affordable and stress free to purchase a car. We're not a dealership because we give you all the control. From financing options, monthly payments, and the year make and model, you can find your car in as little as 25 minutes and we can deliver your vehicle to you!

Washington D.C. Metro Area

Optoro is using innovative technology to solve a large, and growing, global problem. Every year, over 15% of inventory is returned or deemed excess, costing retailers $500 billion nationwide. Optoro’s software platform helps retailers optimize the management of returned and excess inventory in a more efficient and cost-effective way, maximizing recovery value, enabling consumers to get great deals, and reducing environmental waste. Working with some of the largest retailers in the US, Optoro’s software platform has enabled its clients to maximize recovery costs by 50 - 200%.Role: Provided confident, friendly, and knowledgeable customer service via phone, live chat, and email with first-in-class quality. Collaborated with Tech and Operations to bridge Customer Care on reporting issues and optimize the customer experience. Projects: Managed eBay Resolution rate and case appeals. Created and edited BULQ "Macros" to aid in creating the BULQ Brand. Managed tech and data issue tickets produced by Customer Care.

United States

Information Technology, Cyber Security

Activities and Societies: Schoenbrodt Scholars Honors Society

Bachelor Of Applied Science - Basc, Computer And Information Sciences And Support Services

Activities and Societies: Soccer, Spanish Honor Society