Shanell Brown, Ccufc Email and Phone Number

Works collaboratively with supervisor in managing the day-to-day activities of the purchase card accounts and transactions unit by creating the processes and procedures for properly handling operational tasks and overseeing the creation of processes for the core system. Directs immediate staff including training, coaching, performance reviews and setting of goals. Executes and monitors all respective internal controls, ensuring efficient/effective activities that support the Credit Union's objectives, while adhering to applicable laws, regulations and Credit Union policies in promoting fiscal responsibililty to benefit our members. Working knowledge or completion of all tasks in the Operations Team Leader job description.

Maintained department work-flows of back office processes. Ensured deadlines were met by monitoring reports. Ensuring our procedures were harmonious with current regulations. Daily and monthly reconcilement of payment and visa debit card processing. Working knowledge or completion of all tasks in the Senior Operations Representative job description.

Established or maintained appropriate files and records in accordance with legal and regulatory guidelines pertaining to Individual Retirement Accounts, Subpoena, IRS Levies, Maryland Attachments and Visa, Inc. laws. Retrieved and updated statistical and balance settlement reports. Arranged for the delivery of domestic and international packages. Working knowledge or completion of all tasks in the Operations Representative III job description.

Reviewed death processes, disability claims, created and prepared monthly tracking reports. Process IRS levies and Comptroller Attachments on member accounts. Reconciliation of bank (credit union) wires, managed records of company policies and procedures. Created presentations, documents, files, spreadsheets And databases. Working knowledge or completion of all tasks in the Operations Representative II job description.

Processed members financial transactions received via the mail. Maintained member privacy by ensuring none of their account information can be viewed through the window envelopes. Processed transaction requests received from various departments throughout the credit union. Quarterly, prep document management to Board of Directors.

Provided account services to members by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits. Daily recorded transactions by logging cashier's checks, traveler's checks and preparing currency transaction reports. Cross-sells bank products by answering inquiries; informing customers of new services and product promotions. Reconciled cash drawer by proving cash transactions; counting and packaging currency and coins; reconciled loan coupons and other transactions; maintained supply of cash and currency and maintains customer confidence.

As an inverntory specialist at Standard auto parts I maintained an accurate account on all supplies at the head quarters. This required me to operate a fork lift machine, climb into aisle shevles and any other means to access all items to collect a exact number of inventory. I would also step in the role of a cashier if none was present.