Shanell B. Email and Phone Number

Conducts all new employee on-boardingConducts all new employee orientationMaintains compliance of all employee filesConducts all I-9 processingConducts audits on employee filesConducts employee relationsAct as liaison between staff and managementMaintains accurate employee records in the HRIS System and ensuring integrity of dataFacilitate background checks

Facilitated Management, Organizational Development and Ethics courses in College of Business. This included developing lectures and evaluating student performance and learning outcomes. Courses included:• MGT/311 Organizational Development • ETH/316 Ethics and Social Responsibility • FP/120 Financial Planning • BCOM/275 Business Communications• BCOM/230 Business Critical Thinking• MGT/312 Organizational Behavior for Managers

• Managed and trained staff of 13 employees in 5 locations• Monitored campus compliance with state and federal regulations for Title IV funding• Implemented process changes to increase operational effectiveness by 35%.• Established Georgia and Florida's centralized intake process resulted in increased efficiency.• Managed accuracy and efficiency of processing levels according to Federal guidelines.• Conducted coaching, development, and training to ensure that staff had the necessary skills to meet current and future business needs.• Increased customer satisfaction rating to 90%.•Screened and reviewed applicant resumes•Conducted phone screening of applicants•Scheduled interviews•Conducted employee interviews and provided feedback on hiring•Conducted employee on-boarding and ongoing performance improvement meetings.•Guided employee performance plans and progressive disciplinary processes.•Managed employee records and conducted all terminations.•Served as liaison between Florida, Georgia, and corporate personnel on compliance issues and strategies to maintain a highly engaged and effective team.•Created and conducted annual performance appraisals.•Acted as a change agent and conducted proper planning and leading of organizational change.

• Managed 300 student accounts and schedules according to compliance and University guidelines. • Served as informal team leader.• Maintained academic integrity of all student records.• Maintained financial compliance of accounts according to Federal guidelines.• Provided motivation to keep students on track with personal goals that drove new student retention rates to 80%

• Maintained academic quality of all student records.• Maintained 450 students resulting in graduation success.• Maintained student schedules to ensure candidacy for graduation.• Provided counseling regarding University curriculum and programs to achieve program completion• Monitored classroom performance to maintain academic compliance and GPA requirements.

• Assisted surgeon with all surgical procedures• Maintained all back office operations and functions• Conducted needs assessment of patients after surgery was completed.• Served as liaison between patients and physicians after surgery to maintain customer satisfaction of 97%