+ Facilitates agile ceremonies (sprints, retrospectives, planning meetings) and implemented best practices to optimize team performance and project delivery.+ Oversaw client-facing programs like NPS surveys to gather feedback and improve client experience and satisfaction.+ Developed and implemented initiatives to foster a positive and inclusive remote work environment, enhancing team culture and engagement.+ Coordinated and managed client experience initiatives throughout the… Show more + Facilitates agile ceremonies (sprints, retrospectives, planning meetings) and implemented best practices to optimize team performance and project delivery.+ Oversaw client-facing programs like NPS surveys to gather feedback and improve client experience and satisfaction.+ Developed and implemented initiatives to foster a positive and inclusive remote work environment, enhancing team culture and engagement.+ Coordinated and managed client experience initiatives throughout the client lifecycle, including onboarding and offboarding, to ensure a seamless and positive client journey.+ Created and refined processes for seamless team operations, supporting efficient use of agency tools and software. Show less

+ Craft compelling web copy to support programs, projects, recruitment and campaigns+ Manage website operations including edits, revisions, redesign and new landing page launches

+ Facilitate and lead group meetings related to project planning, kick-off, resourcing, risk management, status and agile rituals + Assess and breakdown large project deliverables into manageable tasks+ Recognize, identify and manage the interdependencies between teams to clarify requirements, and drive alignment next best actions+ Communicate clearly and effectively to creative teams, technical teams, vendors, business team and senior leaders in a way that drives work forward+… Show more + Facilitate and lead group meetings related to project planning, kick-off, resourcing, risk management, status and agile rituals + Assess and breakdown large project deliverables into manageable tasks+ Recognize, identify and manage the interdependencies between teams to clarify requirements, and drive alignment next best actions+ Communicate clearly and effectively to creative teams, technical teams, vendors, business team and senior leaders in a way that drives work forward+ Coordinate and supervise work across cross-functional teams while maintaining timelines, manage risks, and controlling scope to successful deployments Show less

+ Develop, update and manage project budget and timeline based on defined or evolving project scope for digital and traditional marketing initiatives + Manage project resources, work, calendars, risks and outcomes effectively while applying preventive or corrective action when needed+ Communicate with and Influence internal and external stakeholders including functional managers, creative teams, developers, vendors and clients

+ Prioritized regular content updates, enhancement initiatives and campaigns for rogers.com and fido.ca in agile environment + Monitored and reported on the progress of multiple concurrent projects from creative development through to production+ Worked closely with Product Managers to define scope of updates and manage progress from concept to implementation+ Supported the digital transformation of internal processes and procedures

+ Consulted with clients to define marketing goals, understand brand story and build enhanced web presence through implementation of SAAS solutions+ Supported client journey from project inception through to website launch, social media applications and other web properties + Worked closely with Product Development/UX team and designers to provide feedback on learned user behaviour in order to enhance overall user experience+ Launched numerous digital properties for hoteliers… Show more + Consulted with clients to define marketing goals, understand brand story and build enhanced web presence through implementation of SAAS solutions+ Supported client journey from project inception through to website launch, social media applications and other web properties + Worked closely with Product Development/UX team and designers to provide feedback on learned user behaviour in order to enhance overall user experience+ Launched numerous digital properties for hoteliers across North America, the Caribbean and South America Show less

+ Sourced, generated, quality checked and maintained web content for 10,000+ restaurants+ Edited and contributed creative content on the website and actively participated in daily data maintenance + Analyzed and anticipated changing needs of app users and the restaurant industry+ Supported the successful launch of the Zomato app in San Francisco

+ Produced, implemented and managed Social Media Strategy across multiple platforms; identifying relevant influencers and participated in active social listening + Generated and curated engaging content for web platform based on research of regional Sports, Business and Culture across the Americas+ Created original content and contributed to website's overall strategic direction

+ Develop & Implement Social Media Strategy across multiple platforms + Engage audience on various Social Media channels as Community Manager+ Implement plan to improve SEO

+ Create content for general marketing and social media channels + Support program implementation + Manage studio operations as needed

+ Created/administered presentations and activities for students of the Official Language School of Eibar+ Contributed unique knowledge and experience to the English department of the Official Language School as a native speaker