Shanel Monteiro Email & Phone Number

Mississauga, Ontario, Canada

• Managed and maintained precise inventory records through regular cycle counts and audits, coordinating and presenting accurate inventory data for reviews, and recommendations to improve operational performance. • Collaborated directly with senior leadership and operational teams to understand and exceed customer expectations, enhancing customer satisfaction and building strong relationships.• Utilized SQL, Excel, and Power BI to generate comprehensive reports and visualize data, supporting data-driven decision-making and strategic planning to enhance sales and customer engagement.• Proposed and implemented innovative ideas to streamline workflows and improve efficiency, applying project management principles to plan, execute, monitor, and successfully close initiatives that drove cost savings and process improvements.• Spearheaded the setup of the inventory department in a new warehouse, creating SOPs to ensure efficiency and training new employees, resulting in a streamlined and high-performing operation.• Conducted root cause analysis to identify and resolve issues, resulting in a 30%-40% reduction in overall efficiency through continuous improvement.• Delivered a high level of customer service to both internal and external customers, demonstrating excellent communication, problem-solving, and relationship-building skills.

Mississauga, Ontario, Canada

Toronto

Serve as a key technical resource for customers, guiding them through product selections that meet their specific needs and industry standards.• Utilize ERP and CMS software to maintain accurate inventory levels, ensuring that the right products are available to meet customer demands and project requirements.• Investigate and resolve technical issues related to customer orders, develop solutions and maintain thorough documentation for future reference.• Initiated and developed key client accounts, contributing to a consistent increase in revenue by making 25-30 lead generation calls daily.• Act as an assistant manager, demonstrating leadership and ensuring the team adheres to health and safety standards while maintaining operational efficiency.• Successfully utilized lead generation strategies to acquire 50 new business accounts, contributing to revenue growth and expanding the customer base.

Bangalore Urban, Karnataka, India

Led product demonstrations and engaged with customers to understand their needs, effectively persuading them and closing sales.• Streamlined customer-centric operations by utilizing ERP and CMS software to maintain inventory accuracy and meet delivery and quality standards.• Actively supported the sales team in achieving targets by delegating tasks and collaborating to ensure team objectives were met.• Achieved significant sales results, contributing to a revenue increase of 20,000 CAD in a single month.• Managed high volumes of customer interactions, handling over 130+ outbound calls and 50+ inbound calls daily to address inquiries, resolve issues, and promote products.• Identified opportunities for improvement within sales processes and implemented strategies to maximize revenue and enhance customer satisfaction.

Bengaluru, Karnataka, India

• Evaluated the quantity of OEMs in inventory through continuous communication with vendors by providing them with the required support.• Generated and issued purchase orders and provided detailed data analysis for purchasing and procurement processes within the company.• Managed vendor relationships by sourcing alternative suppliers when regular vendors were unable to meet quantity demands, negotiating pricing and delivery terms to ensure continuous production and cost efficiency.• Developed cost-saving techniques through continuous improvement efforts and improved line efficiency by 4% monthly by reducing machine defects.• Communicated effectively with requisitioning departments and arranged accurate information between the originator and supplier.• Adhered to operational procedures and policies to meet quality norms.

Postgraduate Degree, Logistics, Materials, And Supply Chain Management

Postgraduate Degree, Project Management

Bachelor Of Engineering - Be, Mechanical Engineering

Puc, Science

Schooling, High School Equivalence Certificate Program