Shanel Moses Email & Phone Number

New York, New York, United States

• Responsible for overseeing and managing 10 accounts while prospecting 20 clients.
• Collaborated with the contracts department to determine root causes of customer complaints and reducing them by 20%.
• Passionate about managing company image and reputation through integrity and honesty in partnerships. Maintained 0% client loss in the last year as key account holder.
• Scheduled knowledgeable and reliable interpreters to decrease cancellations.

West Springfield, Massachusetts, United States

• Established new and managed existing relationships with 50+ clients to advocate for their healthcare needs.
• Completed care plans and assisted clients with adhering to their goals. Met with clients and their collaterals to discuss progress.
• Placed referrals to outside agencies for clients’ physical and mental health needs.
• Provided follow-up services telephonically or face-to-face to engage with clients after being hospitalized. Often accompanied clients to appointments to ensure they received adequate care.

West Springfield, Massachusetts, United States

• Delivered effective case management services, including ensuring counseling sessions are scheduled as needed. Ensured compliance with confidentiality standards, parental consent and necessary release of information.
• Engaged youth and families by developing an effective and caring relationship. Ensured children are maintained in safe and secure environments.
• Identified alternative placement or permanency resources for youth that may not be eligible for reunification. Completed a comprehensive discharge summary at least two weeks prior to discharge.