🧢Shane 🎾 Malan Email & Phone Number

Portland, Oregon, United States

Portland, Oregon Area

Plan, test, and deploy custom back end CRM and web based information systems for PRECOA's internal employees as well as company partners and clients. Develop these systems using MS SQL server tools such as t-sql, SSRS, SSIS, and SSMS. Work with our web developers to integrate back end stored procedures with front end web pages using php and Java scripting.

Portland, Oregon

Researched and corrected system build issues and client system errors to improve the efficiency of Stockamp's software tools for over 40 client systems across the nationPlanned and implemented major client software projects and upgrades working with various management groups, client groups, and internal development groups Communicated and prioritized daily with the client on various types of client system projects and issues to keep the client informed and involved in the improvement of the tools they useIdentified and implemented functional and technical software fixes using T-SQL and other MS SQL 2005 tools to improve end user productivityEffectively managed the training of hospital billing employees regarding the functional aspects Stockamp's proprietary software

Managed proprietary software for Air Force employees. Updated, enhanced, and repaired software for more efficient use of company software applications. Worked with Oracle 9i, and 10g databases and Oracle Reports.Created and updated the documentation of custom-built software systems to improve the solution delivered to the client and create a clear framework for future developmentDeveloped and lead client training sessions on the use of new and existing software improving client confidence with our delivered solutionCommunicated with the client to define system issues, create necessary solutions, and document any changes made to the software solutionPlanned and deployed a process of managing clients' requests for software changes and fixes resulting in an increase of system quality and a more efficient response time to the clientDeveloped software code using Oracle's PL/SQL, Oracle Forms, Oracle Reports, and HTML to improve and create the solutions delivered to the client

Monitored and maintained local area network (LAN) connectivity for over 300 users at various locationsSupported and serviced local workstation hardware and software, including installations and upgrades to existing hardware and software.Analyzed network failures, security vulnerabilities, and the status of network devices resulting in 99 percent uptime and increasing the speed and integrity of the networkConfigured and maintained network computers, printers, scanners, switches, and servers to provide quality network service and dependability to the clientCreated an automated process for a team of four people to upgrade legacy operating systems increasing the total speed of migration by more than 50 percentHeld responsibility for regular system backups for both local machines on the network and all servers (Application servers, file servers, etc.)

Provided technical sales support for management and sales reps on their account bids Documented parts of the company billing system that weren't initially createdDeveloped a common integration program for third party software clients to integrate to the company's payment gateway solution

Managed retail and non-retail sales accounts for the Salt Lake City region Trained users and retail associates on digital phone technology and functionality Sold and advertised several service plans and digital phone devices to the public

Masters Of Science, Business Information Systems

Bachelor Of Science, Management Of Information Systems

Management Information Systems, General