I offer an exceptional record of success in the management of global IT operations and service desk departments, with special expertise in IT service management, project management, data center operations, disaster recovery, infrastructure/architecture, and application environment management. I excel at building and leading top-performing teams, guiding process improvement efforts, and dramatically reducing costs. Previously, I administered budgets in excess of $325M and oversaw multi-functional, multi-site teams.Career Highlights:* Designed, implemented, and directed the organizational structure for the North America Infrastructure Operations Mobilization Team.* Achieved $200M in savings while improving service levels.* Reduced maintenance-related expenses $150M by implementing new strategies.* Created the Problem Management and Level 2 Support teams for a global organization of 225,000 employees.* Established a Technology Service Center for Self-Maintenance with a 4-year ROI of $16M.