Shane Foster Email & Phone Number

San Francisco, Ca, Us

Managed a team of techs from entry level help desk to system admins.Managed all IT related projects.Acted as lead project manager on a 30,000 sq. ft. office.Administration of all cloud applications and services. Took ownership of career development in partnership with all my employees. Mentored them and helped guide their future opportunities.Created and then maintained an internal knowledge-base with over 1,000 articles for both team members and end users in an effort to drive strategic efficiency and tactical effect of daily operations.Saved over $10,000 a month by reviewing dated systems and implementing better solutions.Performed administrative roles for over 70 different apps.

San Francisco, Ca, Us

Draper, Utah, Us

Diagnosed and resolved technical issues.Managed a small team on IT projects.Assisted with designing the network infrastructure for a 90,000 sq. ft.Took lead of help desk with a nearly perfect SLA.Supported and maintained server/desktops and corporate IT solutions.Ensured that security patches, antivirus solutions, and system upgrades were applied and kept current.Acted as the sole IT support for an office with over 100 employees.Performed fault-finding operations on laptops and desktops.Fulfilled administrative roles for Active Directory, Office 365, and Azure Management.

Integrate Office 365 into multiple organizations.Maintain network servers for multinational businesses.Develop IT system specifications after evaluating customer needs.Solve client IT issues by determining needed networking changes and recommending quality software.Decommission computers/networks.Assist in migration of Windows 7. Set up security and maintenance of wireless networks including, but not limited to, TCP/IP routing and firewall configuration.Update and maintain virus protection software.Troubleshoot issues faced by less-knowledgeable users.

Research and document existing and new processes for IT Support Teams.Interact with business users, as well as other IT groups, to gather business equirements for proposed system enhancements.Communicate issues, resolutions, and project statuses to IT management to ensure deadlines are met.Develop and maintain a variety of IT systems for clients.Administer IT services involving specialized hardware, software procurement, internal and external web and VPN, general network services, special projects, and database servers.Stay current with the latest technology to ensure suggested programs are compatible with the newest operating systems.