Shane Lewis Email & Phone Number

eXp Realty

Chicago, Il, Us

St. Petersburg, Fl, Us

Oversight and accountability for all activities of the Systems Engineering department for Corporate Telecommunications and Call Center Technology including telecommunications billing analysis & invoice processing, capital and expense management, records maintenance, systems security, systems architecture, all technical and maintenance activities, solutions development, and disaster recovery. Lead a team of engineers, analysts and specialists responsible for the technical functions associated with receiving and distributing essential communications across a multi-site enterprise consisting of over 4,500 endpoints; moving customer data from the phone systems into the computer systems for accurate call tracking, commissions payments, and screen pops facilitating the customer experience; creating and maintaining databases; performance and tuning analysis; long-term strategic planning; application support and optimization; problem resolution tracking and software upgrades. HSN is a leading interactive multichannel retailer, offering a curated assortment of exclusive products and top brand names to its customers. HSN incorporates entertainment, inspiration, personalities and industry experts to provide an entirely unique shopping experience. At HSN, customers find exceptional selections in Health & Beauty, Jewelry, Home/Lifestyle, Fashion/Accessories, and Electronics. HSN broadcasts live to 96 million households in the US in HD 24/7 and its website - hsn.com - is a top 10 most trafficked e-commerce site, featuring more than 16,000 product videos. Mobile applications include HSN apps for iPad, iPhone and Android. HSN, founded 34 years ago as the first shopping network, is an operating segment of HSN, Inc. (Nasdaq: HSNI). For more information, please visit HSN.com, or follow @HSN on Facebook and Twitter.

Providing exceptional concierge and business services with the utmost care and professionalism to residents, seasonal visitors, vacationers and businesses in the greater Sarasota area.Offering:Home Watch Services Rental Property Management Vacation Concierge Services Virtual Employee Personal Assistant

Sarasota, Fl, Us

Provided consultation for a newly updated website design. Managed hosting vendor relationship including content placement. Developed social media marketing strategy and was responsible for creation of and content for social platforms including Facebook, Twitter and LinkedIn. The Beanz Man is a locally owned and operated business recognized as the premier espresso company servicing the West Coast of Florida since 1996. They provide sales, service, repair and maintenance for commercial and residential espresso machines, and stock an extensive inventory of parts. Our Sarasota location houses our service center, parts depot, a retail store consisting of specialty coffees, teas and accessories.

Managed team of highly skilled engineers in the deployment and administration of advanced contact center technology across a multi-site landscape with over 2200 agent seats and locations in the US, Canada and offshore. Systems included Avaya ACD/PBX, Aspect Call Center, Nortel, Cisco ICM and SER. Worked with Verizon, AT&T, Qwest, Global Crossing, Level 3, Sprint Canada and Rogers to architect a global telephony infrastructure that included SONET, OC12, DS3, E1 and DS1 facilities to support over 90M inbound and outbound calls annually. Built and managed a global MPLS network designed with dual carrier DS3 access at all sites and Cisco network hardware. Deployed and managed Verizon Wireless Blackberry devices and service for 200 users. Oversight of all MACD activity for nearly 20,000 TFNs and 3500 trunks. Responsible for telecom expense management and vendor contracts in excess of $15M annually.Protocol is a leading BPO. As VP, Telecommunications I had overisght over all telecom functions. Reponsibilities included; design, procurement, implementation, adminstration and maintenance of multi-site call center routing technologies; carrier relationships, contract negotiation, moves, adds, changes and disconnect processes; wireless device management; telecom expense management.

Call center operations management for three locations (Fort Myers, Tampa and Sarasota) in the State of Florida. Roles included P&L responsibility, client services, sales and marketing, training, HR, IT and telecom.

Local provider of answering service and alarm monitoring with 14 locations throughout Florida, Georgia and Alabama.

Education record

Associates Of Arts Degree