I was brought to add expertise to the IT Team and setup Office365, I documented a plan, gathered all the required cost, the costs included moving all sales, senior and middle management to Office 365 with MS Surface Pro machines and Windows Mobile 8 phones, this whole solution allowed the team to operate on the move, and at any time. Once I presented these figures to the board and got sign off I began to prepare the system ready for the move to Office365.Once I had prepared everything and sign off was received, I was then tasked with producing and implementing a plan for the US Branch in order to connect them to our system using Office 365, MS Surface Pros and Terminal servers, I documented the entire plan, purchased the Hardware, setup the Terminal Servers and initiated the trial.I was then tasked with getting Backups, Windows Updates and Antivirus systems all up to date and working, with measurable stats, in order to fully prepare for the move to cloud based services, I achieved all of this within 3 weeks, system backups were failing 50% of the time, Windows Updates and Antivirus systems had hundreds of clients out of date, now backups succeed 100% of the time, antivirus and Windows updates have 0 clients out of date.Once I had achieved all of the above I was requested to reduce storage space on the Mail Server and File servers, I achieved a minimum 40% reduction in the first wave, with some staff reducing up to 60%, a further 20% was reduced in subsequent waves.

• 2nd/3rd line Support Engineer – supporting 1500 UK based users (100 international users). Covering Northern region of UK• Incident/Change/Problem Management and allocation• Support of Network Infrastructure (1st line all Cisco products).• Management of 1100 mobile devices (Blackberry/Android/Voice/3G)• Chairing weekly mobile devices management meetings• Procurement of mobile devices and supplier relationship management• Working to process and procedures as defined by support manager (ITIL)• Working closely with Configuration Management, Networks Infrastructure, Server Infrastructure and Business applications teams• Stakeholder management and ensuring high levels of customer service provided• Management of delivery of Hardware refresh programme for Northern regions (Leeds/Edinburgh/Gateshead)• Support and implementation of Lync Enterprise Voice.• Support and management of Cisco IPT phone system.• Active Directory Administration/Management• Safeboot / BitLocker / Drive Encryption support• Support of Juniper SSL VPN• Support of Cisco VPN• Remote support / administration of WebEx• Maintain and support the company website• Support / administrate VC suites• Assist in VC suites rollout across Northern regions• Automate meeting room bookings • Software and License management• Technical Author• Cross training Support Staff / Service Desk Staff• Support and issue of Signify Secure tokens• Support / Administer Terminal Services

Service Delivery Team Role• In the Service Delivery team my role was to manage and implement the Windows 2003 servers, install, maintain and configure the SCCM servers• Configure and manage the SQL databases• Write scripts to resolve issues / make the processes more efficient• Procurement of all ICT equipment and software solutions for our clients• Produced Project plans and Resource plans • I was responsible for all Cachepilot issues, eSafe issues, all School Information Management system issues and all onsite communications such as VoIP phones, etc.Project Delivery Team Role• In the Project delivery team, I was responsible for planning, installing and configuring the Windows 2003 servers, SCCM Servers and SQL servers • My initial role was to plan and install the SCCM server; I was the Main Technical Resource for the entire project, this included procurement and deployment of hardware and software for both server and network environment.• During the role I helped deliver these 7 projects1. Mortimer Community College 2. Jarrow Secondary school3. St Joseph’s RC Comprehensive school (Phase 1 and 2) 4. Harton Technology College (Phase 1 and 2)5. South Shields Community School.Once the project(s) were completed, and signed off, part of my responsibility was to manage a "Lessons Learnt" meeting – in this meeting the issues are discussed, addressed and documented in order to help prevent these issues occurring in future projects. In addition to this final meeting, every month a project meeting happens to attempt to resolve issues and project shortfalls before they happen.

This role was combined with the above Technical Lead role.

• Build the initial network which had 20 PCs (win 95 based) with 1 server (Win NT4 based) • I built the system through to the fourth generation of the network which was over 700 plus computers, with 9 servers and 1 VPN server. • When 2e2 took over I was in the process of co-coordinating and implementing the fifth generation of the network upgrading the Network to Windows Server 2003 and Windows Vista, along with the upgrade I coordinated training with all members of Senior Management and Teaching Staff.• In October 2006, Boldon School moved into a purpose built PFI School, and I managed and trained the IT Support department. • My duties included managing, training and mentoring junior staff• Being responsible for my own budget (Approx. £10k PA) and assist other departments with managing their ICT Budget, • Managing the 700 plus computers, 9 servers, 150 student laptops, and 100 staff laptops, all printers, interactive whiteboards and telephone system.• I have extensive knowledge of all windows products, and implementing Group Policy to secure the network and roll out programs. • Managing the LAN/WAN infrastructure and VPN system• I also supported the Northern Grid VLE.• Desktop management including imaging and deployment of software• I was responsibly for the school’s SIMS system, as Boldon now have electronic registration and electronic reporting.